Harrah’s Joliet Hotel & Casino

Lousy Lamb chops at ther Hi end restaurant,hardly any meat and a lot of gristle. They should actually reimburse me for the whole meal.Toilet didn't work more then twice.Crappy area.Wouldnt go back if you paid us.

We stayed at this hotel for my friends wedding. I call the front desk at 7am and speak to the lady and ask her to do a 2pm late checkout for us so we can sleep in longer and not have to drive home on a few hours of sleep after a wedding. We get woken up at 11am by housekeeping knocking on the door and we tell them no thank you. Then housekeeping calls us at 1130am and we tell them we have the 2pm late checkout and she says she will make a note so no one bothers us again. Then at 12pm the front desk calls us to tell us our checkout is over and wants to charge us another day! I had to explain to her that we called earlier and have the 2pm late checkout. When we finally go to checkout I ask for the $35 late check out fee to be removed because the whole reason we did that was to sleep longer but instead we get disturbed 3 times after speaking with 3 different people about the same thing! I explained to the lady at the front desk that we pay for a service and if that service is not performed why should we have to pay for it. She says theres nothing I can do. I ask to speak with the manager and she goes in the back for a couple seconds and comes back out and says theres nothing the manager can do. So I ask to speak to someone higher up and the lady says there is no one higher up than the manager....I tell her that I want the manager to come out here and speak to me personal. The manager never comes out and they say they can only waive the resort fee. So after hearing how upset I was about this situation, they chose to ignore customer satisfaction for a $35 fee and made me argue for 15 minutes to get the $17 resort fee waived. This could have been a positive review if they simply would have waived the fee instead of upsetting me further and wasting more of my time. Avoid this hotel if you can.

1st time we stayed here all was good & we had fun location for us is good local area is ok. we did not win . LOL but had fun trying the food at the Grill was real good & prices were fair will be back next time we need a little get away :)

I stay at the Harrahs Joliet numerous times throughout the year and the hotel and staff never cease to amaze me! The rooms are always clean, the beds are comfy, the machines are not stingy and the staff is always pleasant.

I drove a distance to get to this establishment, so I wanted to unwind with a nice, hot shower. To my amazement, I found a small roach on the bathroom wall. I took a picture of it and went back downstairs to ask for a new room. It was treated like it was no big deal and was given new keys, no apology or accommodations. I had someone come to my new room and ask to take a picture of the photo I took. Why did you just go to the room to investigate? This is how you treat Diamond status customers.....I immediately canceled my room for the coming week.