Harrah’s Joliet Hotel & Casino

I have stayed at several casinos and the room I stayed at in Harrahs Joliet was large and spacious for my husband and 7 year old son. However upon leaving I was charged for a smoking fee and we definitely DID NOT SMOKE! I called this afternoon and am awaiting a call from management in regards to this fraudulent charge. Check your credit card statements! I get comped rooms all the time and this is the first time anything like this has ever happened to me. I hope this gets handled appropriately as I am flabbergasted at how a person can charged for smoking in a room where no one was smoking. It didn’t smell like smoke when we got in and most definitely did not smelllike smoke when I left.

I have been a Ceasars Rewards Member for years. Due to Covid- we no longer traveled to Joliet to gamble. At one point, I was a diamond member. We recently decided to make a visit to the Joliet Casino by booking directly through Ceasars online. The price for our stay was quoted at $89 per night. After entering my information, I got a message this room is no longer available. Call Ceasars directly. They upped the nightly rate to $99. What a scam! I am sure they have plenty of availability. In addition, they now add a $15 resort fee per night per stay. Joliet is the furthers thing from a resort!

It's an older establishment. My room was not very clean the faucet has limed deposit all around right where the water comes out. I ran A wash cloth across the bathroom floor and it's so dirty. And the sheets are like sand paper. The room is here if you need to gamble and stay the night but I don't recommend it

I visited this hotel and casino over a weekend. This place is extremely dated. The rooms are in poor shape. There are no safes in the rooms and no place for a decent breakfast. Housekeeping does no clean you room so no towel or coffee refills. The Staff in the hotel and casino are apparently bitter because that’s how they treat the customers. Find another place to gamble.

I just wanted to give my host in Joliet Melissa the up most respect and amazing review for her alwAys being available to me and staying in contact. Melissa has went above and beyond her duty and helped me with rooms and anything she could. I hope harrahs Joliet realizes that people like her keep loyal customers as myself coming back to Caesar only resorts.