Harrah’s Joliet Hotel & Casino

AS we are Caesar's Rewards members we stay at quite a few of their propereties. This is one of the worst. It is showing it's age with peeling wallpaper and dark hallways. I was trying to do some work on my computer and the wifi kept shutting off. I called the front desk and was told that this was a problem since they got a new system. The next moring I asked the manager why there was an "amenity fee" if the amenities were not working. Because of the lack of wifi the business center was iffy and any computer work in the rooms was on and off. There was no given explaination, except that the fee also covers the parking garage and the gym. If you aren't using those things why should you have to pay a fee? i would much rather pay for thies things only if I use them.

If you love Chocolate Martinis, then I highly recommend getting one at the Laurel Lounge! Ismail makes one of the best Chocolate Martinis. I have had the good fortune to be able to enjoy his Chocolate Martinis since 2016. He has never served anything but the best! Stop in and try one for yourself if you are Diamond or Seven Stars.

Drove 14 hours from Texas and This was one of the best hotels I’ve been too. Very clean, quite and well kept. Comfortable bed and pillows. Room smelled very fresh upon arrival, Several restaurant options, clean casino environment as well. No complaints of any anything we need, we got with no problems. The outside surrounding area was amazing a well quiet atmosphere. I’d definitely recommend and If I go back up north I’m definitely staying here again!! It was worth the money very family friendly. My only dislike is when you call you can’t get the front desk directly but they were very understanding.

I have stayed at several casinos and the room I stayed at in Harrahs Joliet was large and spacious for my husband and 7 year old son. However upon leaving I was charged for a smoking fee and we definitely DID NOT SMOKE! I called this afternoon and am awaiting a call from management in regards to this fraudulent charge. Check your credit card statements! I get comped rooms all the time and this is the first time anything like this has ever happened to me. I hope this gets handled appropriately as I am flabbergasted at how a person can charged for smoking in a room where no one was smoking. It didn’t smell like smoke when we got in and most definitely did not smelllike smoke when I left.

I have been a Ceasars Rewards Member for years. Due to Covid- we no longer traveled to Joliet to gamble. At one point, I was a diamond member. We recently decided to make a visit to the Joliet Casino by booking directly through Ceasars online. The price for our stay was quoted at $89 per night. After entering my information, I got a message this room is no longer available. Call Ceasars directly. They upped the nightly rate to $99. What a scam! I am sure they have plenty of availability. In addition, they now add a $15 resort fee per night per stay. Joliet is the furthers thing from a resort!