Harrah’s North Kansas City Hotel and Casino

I would expect it to be nicer being a big time casino. The room was worn down and needs a lot of upgrading. And not only that the room had a very bad smell. I was given a complimentary room for this stay. If I had paid I would be asking for my money back.

The customer service is unorganized and staff something I'd never work with again. One time lost my reservation another giving a second chance they offered comp foods then retracted offer when I came back.

Enjoyed staying here as it was snowy out and we were happy to stay in and enjoy ourselves. The rooms and the casino were all very clean and the employees were all very friendly. We also enjoyed your Diamond Lounge.

After looking forward to going gambling, having a great dinner and staying at Harrah's, we were let down in each area. The hotel has chipped paint on the doors, frayed carpeting and dirt in every corner. A dirty pail with a toilet brush was left in our room. The sink was stopped up. The buffet tasted and looked as if the food was from days earlier that hadn't yet been eaten. Dinner items were extremely overcooked, desserts had a hard covering on everything from the pie to the cheesecakes due to be old and left sitting out for hours. The gambling? We watched for quite some time before trying on our own and one thing was for certain, we never had reason to celebrate any "wins" just the same as the other patrons that we watched. No excitement, nobody high fiving, just depressed looking people trying to win a buck at least. A complete let down.

Everyone I came in contact with at Harrah's NKC was very friendly and helpful. The room was (per the usual) clean and neat. Check in was a short wait, but check out is always a breeze. Would definitely stay again.