Harrah’s Kansas City Hotel and Casino

We chose to spend our anniversary at this property. Front desk staff was curt and short, did not feel welcoming. The room was ok but had wallpaper/paint that was coming off in places and there was a bubble in the carpet where it appeared to be lifting and be a trip risk. We are not frequent gamblers but had been to Harrahs before so we went to get our players cars. First thing the lady at the players card desk told us was “you are in the wrong lane but I guess I will help you”, quite rude. I’m sure there are different standards of service for frequent gamblers are high rollers, but all guests, especially those of us who have to pay “full price” for everything would be made to feel just as important to make us feel like we want to come back and spend money there, which we won’t. We won’t be returning to that property opting to stay at the other local casinos in the area where we were made to feel welcomed. With the money Harrahs brings in I am sure this won’t be a concern, but it should be.

I have traveled to this resort before and I don’t know if it was the floor we stayed on or every hallway was the same but the carpet was filthy. The bed I slept in had a huge dip in the middle of and thank God two people weren’t sleeping in it. The chair in the room was so dirty I would not sit in it.

First time back in about 2 years, and lots of changes. The Buffet is gone, only have Bite & Bean & Winning Streaks Sports Bar to eat at. Sorry, can't afford to go to the expensive Gordon Ramsey steak house on site. Bite & Bean is OK-reminds me of airport food, and it closes @4PM-not open late as advertised. The Wining Streak then opens at 4PM. Very Limited menu items at both places Expect to spend $15 or more per person at each place.Room in Kansas City Tower; shows some wear on carper and chair in room. Had some small ants visit during our stay and there was a spider web in one corner with the spider's meal trapped inside it. A/C worked very well, plenty of hot water (almost too hot) and shower worked good. Bed & Pillows weren't comfortable-hard to sleep. TV lists lots of channels, but some are not available. No Daily Room Cleaning-only cleaned when you leave-but will bring you extra coffee/towels, etc. Mini-Frig worked well, Coffee Maker had broken switch-had to plug in to use and unplug to stop. No Concierge/Bell Hop or Valet Parking on this visit. One elevator was shut down till last night-caused a jam when people checked in on Tuesday Night. I'm waiting for this casino to start charging for parking just like the majority of casinos in Vegas now do. They also removed the nice couches on the way to the casino-so if you need to stop and rest or make a call-you have to sit on the window ledges. Also noted some people bring in their dogs-which was not allowed several years ago. Don't know how much longer this place will stay open at this pace.

We stayed 5 nights at this beautiful, spacious, super comfy, convenient , economical location. The Harrah's casino is onsite; their Bally's casino is close by, across the river and has fabulous new slot machines. Harrah's has great places to eat and drink; big selection of menu items to satisfy everyone. Security team watched parking areas closely, and we always felt very safe. Harrah's staff in all departments work hard to keep everyone happy, safe and comfortable. We plan to stay at Harrah's again in our future travels.

The furniture was beat up and dirty. Food over priced. Expected nice hotel especially for the price. Would not recommend it to anyone. Will never repeat the trip,will definitely stay different hotel. I hope other towers r nicer.