Harrah’s Kansas City Hotel and Casino

Harrah's has nice staff and decent restaurants. The lobby and first floor is very clean. As soon as you head upstairs, though, it's a different world. While I have no doubt they 'sanitized' the room as they said they do, the room was not what I'd call clean. The carpet was filthy, stained and bunching. It was in terrible need of replacing. The door jams were in desperate need of a wipe - down. We stayed for two nights and our room was not cleaned after the first night. I'm not sure if that's due to Covid or if it was an oversight. Next time, I'll be staying somewhere else.

Stayed here for two nights. The motel was nice and clean and also without a lot of rooms rented. This was partially because of the election going on, and probably because of people not traveling because of COVID 19. If you want a place to stay, and just want to be close to the casino: this is the place to be. A lot of the restaurants are closed: but you will still have a lot of eating places a short drive away. There are resort fees that are added to room rate each night.

The heavy curtains are coming apart; the backing is coming off, which allows lots of light to come through. Additionally, the minimum bets at the table games have been greatly increased, for no obvious reason, other than they were shut down for Covid for a while. Normally, I play much longer than I did this time, but the minimum bets are outrageous.

We won’t be staying at Harrahs KC again. It’s just not a good place to visit anymore and hasn’t been for awhile probably... The woman at the check in counter were extremely unprofessional. I’m fine with jokes and what not but these 2 didn’t ever show ONE OUNCE of professionalism. When i made my reservation the previous week by phone I requested the Vegas tower and was guaranteed by person i spoke with that it was available for me and reserved. Once at counter I was told “the Vegas tower is all sold out”. WHAT IS A RESERVATION GOOD FOR THEN! We go up to our room and it was obvious that the ONLY thing done in the room was the bed being made up. There were specks of whatever all over the carpet. Even a battery on the floor at the foot of the bed, proving that it hadn’t even been looked under and no vacuum was used. The walls are paper thin and the old pipes make constant noise. If anyone near u flushes toilet the noise makes u feel like you are in the bathroom with them... 4 thumbs DOWN!!!

If I ever venture anywhere near Kansas City I'll make it a point to stay at Harrah's, whether I'm gambling or not. I stopped there coming and going on a trip West. They offer special Deluxe PetStay rooms that are awesome with super easy in/out access to take your pets for a walk. But most impressive was their customer service after I made a major blunder. Like an idiot I checked out and left for home, forgetting to grab one overnight travel bag - yea, the one with all my gambling cash in it. I was 300 miles away before I realized it. I figured I could write that money off. I called and had a little trouble connecting to their hotel "Lost & Found" but once I did speak with Josie, everything was easy. She confirmed they had my bag and after one little problem with me e-mail address, I received instructions on how to have them ship my bag back to me. It just arrived and, yes, the cash and everything else perfectly intact. It was a tremendous relief. Between that, great Petstay rooms at an awesome price (COMP for me, depending upon the date) and finally, the friendly and helpful staff... I definitely want to return.