Harrah’s Kansas City Hotel and Casino

We stayed at the Las Vegas Tower for one night. It was extremely dirty. As soon as we walked in it smelled musty and of stale cigarettes. The floor had horrible stains all over it. The table was sticky. The bathroom floor had hair all over it. A previous guest put a cigarette out on the lamp stand by the bed. I was appalled. After staying at this location many times before, I was quite surprised. If I wasn’t so tired I would have asked for a new room. Very disappointed.

I visited Harrah's today because I was looking to have a nice time during the pandemic. I have been a very loyal customer of this place for many years. I knew the casino was not going to be very crowded and the food and beverage options would be very limited and I was right! Bite and Bean appeared to be the only food outlet open. I ordered an egg omelette and it was not very good. The texture and consistency was like rubber. I visited the casino to try my luck. The place was very empty and the slot machines payouts were very tight. I spent almost $100 before I made it to a bonus round and won less than two dollars. I continued to play various slot machines until I lost my bankroll after about 45 minutes. I know the casinos are hurting financially because of CoVid-19. Honestly, so am I. I will not and cannot continue to patronize a casino as tight as this one. It simply is not any fun to visit this casino anymore. Also, I noticed a few customers not wearing their masks appropriately. It defeats the purpose of wearing a mask when one is not covering their nose. I did see an employee reminding a group of young women on mask protocol. The woman immediately uncovered their noses a minute after the employee told them to wear their masks correctly.

Room was filthy! Got bit by some type of bug in the bed, huge swelling on back, will need to see MD. If you value your health, do not stay at this hotel. They seem more interested in throwing people out for not wearing masks than taking care of the people staying in the hotel. (I wore a mask the whole time but witnessed their treatment to other people)

Too many hidden fees to stay there. The room had a dirty carpet, a used glass of water behind the TV. Was not a clean room and issued us NO credit when we told them They told us they ere having issues. Will never go back!

Not good. When we went to our room after 3 a.m. to go to bed the sheets were dirty and bloody. Stains on carpet and furniture. Housekeeping finally took care of situation but it was after 4 a.m. when we finally got to bed. Have not stayed since that time