Harrah’s Kansas City Hotel and Casino

Had a comped room. Check in was easy and fast. Room was clean but dated and signs of wear. Bed was comfortable and the hotel was quiet. Casino was tight but busy and had a good vibe. Some restaurants were open but we didn’t eat there. My only complaint was the amount of litter around the outside of the property and in the parking lot. However we noticed “litter” seemed to be a common trend all over Kansas City. Just not something we’re used to back home. Overall we enjoyed our stay at Harrahs and would consider staying again if we are in the area.

rented a room for my honey moon, paid 233 for the room with a 100 deposit. Had some family come with us. Checked in. Went to the casino for some drinks and the staff was absolutely uncalled for. We were harassed by the bar tender to put our masks on in-between every drink and puff of a cigarette. Never was this information posted or told by the staff prior to entering, by the time we knew there was an issue we had security called on us. So we relocate to a few slot machines downstairs next to the front entrance, and instantly approached by multiple security guards for pulling off our masks to take a drink. One of the female guards started yelling and making a scene over the incident and kicked us out of the casino. They had security in every corner yelling at people to put their masks on, and absolutly 0 cleaning the place and sanitizing anything. Filthy. Hotel would not refund any money, for my 2 night stay, i get home and find an additional 200 charge and an additional 300 charge from Harrahs. I will never step foot in this crap hole again. Have fun getting screwed over.

Hidden fees, rude staff, charged me an extra $75 at checkout forcing me to get a room for another night,dirty shower, dirty room....I was charged an additional $75 for a late checkout charge when my girlfriend and I were eating lunch and gambling inside the casino. I was never made aware of a late checkout charge and I had told the housekeeping lady that we were leaving at checkout time so she could clean the room. There is no one at the corporate office because of covid, yet they are ripping people off hand over fist. Sounds like an unbeatable major corporate business plan to me. Charge lots if extra money for no reason and not allow the consumer the means to defend thenselves.

We stayed at the Las Vegas Tower for one night. It was extremely dirty. As soon as we walked in it smelled musty and of stale cigarettes. The floor had horrible stains all over it. The table was sticky. The bathroom floor had hair all over it. A previous guest put a cigarette out on the lamp stand by the bed. I was appalled. After staying at this location many times before, I was quite surprised. If I wasn’t so tired I would have asked for a new room. Very disappointed.

I visited Harrah's today because I was looking to have a nice time during the pandemic. I have been a very loyal customer of this place for many years. I knew the casino was not going to be very crowded and the food and beverage options would be very limited and I was right! Bite and Bean appeared to be the only food outlet open. I ordered an egg omelette and it was not very good. The texture and consistency was like rubber. I visited the casino to try my luck. The place was very empty and the slot machines payouts were very tight. I spent almost $100 before I made it to a bonus round and won less than two dollars. I continued to play various slot machines until I lost my bankroll after about 45 minutes. I know the casinos are hurting financially because of CoVid-19. Honestly, so am I. I will not and cannot continue to patronize a casino as tight as this one. It simply is not any fun to visit this casino anymore. Also, I noticed a few customers not wearing their masks appropriately. It defeats the purpose of wearing a mask when one is not covering their nose. I did see an employee reminding a group of young women on mask protocol. The woman immediately uncovered their noses a minute after the employee told them to wear their masks correctly.