Harrah’s Kansas City Hotel and Casino

Stayed in the handicap room Las Vegas Tower room 254 on 6/3/2021. The carpet and furniture was stained and smelled, the bedroom walls and wall next to the trash gross :-P The room was a smoking room and we knew there was to be the smoking odor. But brown smoke stains dripping off the door frame in the bathroom Yuck! Not to mention the Large hair ball hanging from the shower hand rail. Save your money and sleep in your car, at least your own dirt. We js

This casino used to be a fun place to play slots back in the day. Been coming here for the past 25 years. The slot payouts seem to be tighter than ever. Honestly, this place is not my favorite casino in Kansas City any longer. I stopped by yesterday evening and played the penny slots for an hour or so. Never even made it to a bonus round and I lost more than $200.00. I receive hardly any perks or free slot play here as a Caesars Rewards member. No drink service while playing and the food and service in the Winning Streaks Spirts Bar was terrible. Next time I visit a casino it will NOT be Harrah's. The casino is filthy. Never saw anyone cleaning the machines and the smell of cigarette smoke is nauseating.

Where do I start. We stayed for 6 days and it was by far the worse experience I’ve had at a hotel. The double beds were full size and couldn’t comfortably accommodate 4 persons as advertised. Every time we tried to use the bite of bean coffee shop they were out of coffee or the machine broke for the whole 6 days. Also they ran out of breakfast specials they had advertised daily. I approached the front desk personal about my issue and the reply was it’s broke again and we don’t have bigger beds. The casino and housekeeping were accommodating but that’s it. I would stay at a different hotel if and when we travel back to Kansas City next time. The halls and rental car smelled like marijuana.

Welcome to Harrah’s...NOT. The moment you step up to the front desk Harrah’s makes you feel like a second class citizen. Oh the desk clerk is friendly as she greets you and yes your room is ready, but it will cost you $15 to check in now, or you can wait a few hours and check in then for free. “But you said the room was ready?” “Yes it is but you can’t have it yet because you don’t belong to our top tier clubs.” Let’s see I’m paying full boat retail for the room, the bar, the restaurants and I’ll probably drop some money at the craps table, but you feel it’s necessary to slap me across the face as I arrive? Well this will never happen again. There is a simple solution to recognizing the elite (and not just the shorter line), simply guarantee them an early check in and only allow the rest of us one if it’s available. If the hotel is a third full like tonight be happy we’re here. There is no good reason to hold us up or turn us away.Hello MGM.

I have stayed in other Harrahs casino but nothing prepared me for this place. We flew in for the weekend. There were over 70 of the floor machines were out of order. The ones that were working wore nasty. I didnt even want to touch them. Pop spilled on them and ashes everywhere. Frustrated went to room to take a shower and had to let the hot water run 10 min. to just get a warm. Not hot shower. Very disappointed