Harrah’s Kansas City Hotel and Casino

We stay at Harrah's 4-8 times per year and are usually very satisfied. The past few visits, however, have not been up to par. The winning Streaks Restaurant has very limited hours and you can no longer serve breakfast. You have to go to the Bite & Bean, and there they serve breakfast on a paper plate. This last visit they didn't really serve breakfast until 11:00AM; unless you were willing to settle for a less than appealing micro-wave entre. Monday morning I waited almost 20 minuets to get a cup of coffee! I wish the rooms would feature a micro-wave and a safe but otherwise our room was clean and just fine. Covid 19 is probably responsible for some of the issues, especially staffing but we really miss being able to enjoy breakfast and late evening meals at Winning Streaks. Friends had dinner at the Gordon Ramsay Restaurant and although quite expensive, said it was excellent and well worth the money.

We went to Harrah’s with 2 other couples for 2 of our birthdays. When I originally made reservations on the Harrahs website I directly called to verify that we were inthe LV Tower. We request that one because it is more updated and the bathrooms are a lot bigger. The lady I spoke to confirmed our reservations. When we got there to check in on March 20, my birthday, the front desk handed us keys for the KC Tower. I told her that we had reservations for the LV Tower and I confirmed those after I made them. She was very rude and said you only get what we have available at the time. We got to the room and the couch was very very stained (as shown in the pictures) and the stand in front of the couch was full of yuck!! (Also shown in pics). I called the 1-800 number for the hotel and spoke to a gentleman and told him everything from checking in to the room and the grossness of the room. He apologized and said that I needed to call the front desk and tell them that we wanted to switch rooms and this isn’t the room we reserved. He said they are only running at 30% capacity right now so he knows they have more rooms. He said that he would put in a report of what I told them and he would send it to another department. I called down to the front desk like he told me and the lady was again very rude and said we are running at 100% capacity, so that’s a lie and we are full! She put me on hold and told about 5 minutes later came back on and said that they had a cancellation in the LV Tower (the one we originally reserved). She said it was a double bed. I told her we would take it. We went downstairs and got the new keys. The front desk lady said that the new owners are not putting any money into the rooms and they look terrible!! I showed her picks I took and went to the new room. Again, this room was disgusting. Mind you these are the “newly remodeled” rooms. The chairs are stained, the floor is stained and it is filthy. We decided that we would wait for our friends to arrive and we would make the best of the night. They were staying at the hotel as well. They checked into their rooms and they were just as bad as ours. We were all very unhappy!! It is sad that we spent that kind of money on an expensive room at a casino and it is not clean and it is very nasty with very rude people working. Needless to say, our next birthdays will not be spent at a Harrah’s Casino.

The room was NOT clean. the bathroom floors had hair on them. food in refrigerator from whenever the room was last used. There were crumbs on the carpet around sofa. The phone had something, (ear wax) not sure on the handset. They gave NO inconvenience disount. NOTHING. They did not even move me to a different room even though there were door with "Sanitized" sticker on door knob

The worst experience at a casino ever. Sports bar, what sports bar- was closed even with the NCAA tournament going on. Even on Friday didn’t open till four in the afternoon. If you wanted something to eat before that good luck. I drove four hours to get here and what a waste. I can see why the place was dead. It was so bad we drove to Buffalo wild wings to watch games and had a ball. And I’m not even a fan of Buffalo wild wings. If I could give a rating it would-be 2 out of 10. It was almost like if you were having fun you must be doing something wrong. Disappointed from Illinois.

I booked my stay through Wyndham's web site as I have found their rooms satisfactory. This hotel is listed on that site but shouldn't be. I was very disappointed with the room at the hotel. There were stains on both the floor and the furniture. There was also a large stain next to another rooom's door in the hall. All of the staff encountered seemed cold and remote. For the price paid for a king room, I expect more congeniality and a clean room.