Harrah’s Kansas City Hotel and Casino

The heavy curtains are coming apart; the backing is coming off, which allows lots of light to come through. Additionally, the minimum bets at the table games have been greatly increased, for no obvious reason, other than they were shut down for Covid for a while. Normally, I play much longer than I did this time, but the minimum bets are outrageous.

We won’t be staying at Harrahs KC again. It’s just not a good place to visit anymore and hasn’t been for awhile probably... The woman at the check in counter were extremely unprofessional. I’m fine with jokes and what not but these 2 didn’t ever show ONE OUNCE of professionalism. When i made my reservation the previous week by phone I requested the Vegas tower and was guaranteed by person i spoke with that it was available for me and reserved. Once at counter I was told “the Vegas tower is all sold out”. WHAT IS A RESERVATION GOOD FOR THEN! We go up to our room and it was obvious that the ONLY thing done in the room was the bed being made up. There were specks of whatever all over the carpet. Even a battery on the floor at the foot of the bed, proving that it hadn’t even been looked under and no vacuum was used. The walls are paper thin and the old pipes make constant noise. If anyone near u flushes toilet the noise makes u feel like you are in the bathroom with them... 4 thumbs DOWN!!!

If I ever venture anywhere near Kansas City I'll make it a point to stay at Harrah's, whether I'm gambling or not. I stopped there coming and going on a trip West. They offer special Deluxe PetStay rooms that are awesome with super easy in/out access to take your pets for a walk. But most impressive was their customer service after I made a major blunder. Like an idiot I checked out and left for home, forgetting to grab one overnight travel bag - yea, the one with all my gambling cash in it. I was 300 miles away before I realized it. I figured I could write that money off. I called and had a little trouble connecting to their hotel "Lost & Found" but once I did speak with Josie, everything was easy. She confirmed they had my bag and after one little problem with me e-mail address, I received instructions on how to have them ship my bag back to me. It just arrived and, yes, the cash and everything else perfectly intact. It was a tremendous relief. Between that, great Petstay rooms at an awesome price (COMP for me, depending upon the date) and finally, the friendly and helpful staff... I definitely want to return.

Room was outdated, smelled like a old cigarette, and the couch and chair were covered in stains. Bathtub had a Scum ring around it. I wore white socks that turned black after less than 12 hours in the room! Filthy disgusting room.

This was just what the Dr. Ordered. Thank you Harrah's for bringing a little peace of mind in my chaotic life. You can bet the house on it that i will be back. Until then keep up the extraordinary service and professionalism!!#