If I ever venture anywhere near Kansas City I'll make it a point to stay at Harrah's, whether I'm gambling or not. I stopped there coming and going on a trip West. They offer special Deluxe PetStay rooms that are awesome with super easy in/out access to take your pets for a walk. But most impressive was their customer service after I made a major blunder. Like an idiot I checked out and left for home, forgetting to grab one overnight travel bag - yea, the one with all my gambling cash in it. I was 300 miles away before I realized it. I figured I could write that money off. I called and had a little trouble connecting to their hotel "Lost & Found" but once I did speak with Josie, everything was easy. She confirmed they had my bag and after one little problem with me e-mail address, I received instructions on how to have them ship my bag back to me. It just arrived and, yes, the cash and everything else perfectly intact. It was a tremendous relief. Between that, great Petstay rooms at an awesome price (COMP for me, depending upon the date) and finally, the friendly and helpful staff... I definitely want to return.