Harrah’s Kansas City Hotel and Casino

My husband and I were really looking forward to staying at this hotel and celebrating his birthday- but it turned out to be a dump! The first room they put us in had dirty, stained carpets and a dead bird outside of our window. When we asked to be moved to a new room, they only had more expensive rooms available. Really? The bigger room was better, but still not great. There was mold in the shower, a huge stain on the carpet outside of our room, and the couch and chair were old and dingy. Harrah’s needs to spend some $$ updating this hotel! Due to Covid, our room was not cleaned for the whole 3 days that we were there. The towels and garbage situation got a bit crazy! We paid waaay too much for what we got - I would not recommend to anyone.

Nasty, filthy, smelly, gross! Avoid! The rooms, just don't do it! Avoid! Casino looks like going out of business sale. Avoid! Had room reservation for two nights and left after one. Avoid! Did I mention to Avoid this rat hole??

I've stayed at this property probably 50 times in the past 16 years. The carpet has been there from the beginning and looks like it hasn't been cleaned - EVER, although surely it has. Stayed in the KC Tower where the wallpaper and the furniture have been recently updated although the crushed velvet chairs are falling apart - and knowing how dirty the place is, crushed velvet is icky. They are very uncomfortable. This property needs a thorough cleaning and updating!

I went on the 7th to celebrate my 69th birthday and the first two nights were good. Last night was a different story. A family a floor above me a room over were loud and kept me up until 2:30. I tried calling the front desk twice around 12:30 and no one answered the phone. I was supposed to stay another night but decided to check out today instead. First time I have had this problem when I stayed.

During a time where covid has caused so many challenges. Harrahs Hotel is suffering on many levels. Our room has adequate, however, lacked regular cleaning, our bed was on an old frame that rumbled with every move. The floor was filthy and clearly had not been washed in some time. Because of the covid our room was not serviced and no attempt to provide clean towels was provided during our 3 days stay. The TV will soon need replacing as it took 15-20 seconds for each new channel to come into focus. The casino was pleasant and enjoyable - while slots were plenty some of the more popular games did not appear to be available. The table games were enjoyable and short of one particular dealer whom appeared to have a different ailment everyday. In an area such as Kansas City I would have assumed there would have been a pool or spa available. My bad for not researching - would have enjoyed a nice dip in a pool. A beautiful driveway through a lush area to no where - this is not the location if you want to be able to walk about and enjoy activities aside from gambling. Double check dining options prior to booking - one of our main reasons for choosing this location was to enjoy Gordon Ramsey’s Steak House - but it was closed both nights we stayed and other options were not suitable for our tastebuds or celebratory desires. A disappointing Cesears Property on many levels. Rooms were not inexpensive and far from the value paid.