Harrah’s Kansas City Hotel and Casino

Our room was absolutely filthy. Unidentifiable stains everywhere. Shower was disgusting, didn’t even use it. The water temperature was only lukewarm. We found out from friends that were staying in different rooms that there were much nicer rooms in the hotel and we were paying the same rate. I have been a front desk clerk for a reputable hotel in the past and have never been so disappointed with an overnight stay. We have actually walked out of cleaner places because our expectations are higher than most I suppose.

The room was very spacious and clean. There is a small refrigerator but no microwave. Slept very good, bed comfortable and hotel was quiet. The casino does not give out free drinks but you can bring in your own drink! Employees were all very friendly.

The hotel is old and outdated. Torn and bunched up carpet in the rooms, a trip hazard. The room was supposed to have a shower, it did not, it was a soaking tub, so I could not use it. The tub appeared clean. The pictures on the website, is not the actual pictures of the room. Staff at night check-in was not masked. The plus is the bed was comfy, but I was too worried about the cleanliness of the bedding to use it, it was stained. The room smelled. Save your money and stay somewhere else.

Thought room was reserved for 2 nights. At 230 pm security knocked on the door and informed us that we were supposed to have checked out already and there is a$25 late checkout per hour fee. Then charged me $54.85 X2.

I could not believe this is a Cesar's property . When I got there it was dark I drove to front of hotel to see if the had valet and bellhops they had neither . I had to give them my drivers license to get the cart for my luggage. I haven't been there since 95 and I don't think it's been updated since. The carpets are real worn in the casino. Only 2 choices for dinner like a little place your can order and they box up your food or a bar/restaurant. My room was totally outdated the carpet had large stains on it. The check in staff was not friendly at all they looked bored to death. Played at the bar and the bartender stood close to me facing the casino and was belching. I thought that was very disgusting he didn't excuse himself or anything. i picked up his tip I planned on leaving him and cashed out and another bartender came on duty. This guy is serving guest and he had no problem belching behind the bar as he is on duty. GROSS. No manners at all. Really turned me off.