Harrah’s Kansas City Hotel and Casino

The hotel is old and outdated. Torn and bunched up carpet in the rooms, a trip hazard. The room was supposed to have a shower, it did not, it was a soaking tub, so I could not use it. The tub appeared clean. The pictures on the website, is not the actual pictures of the room. Staff at night check-in was not masked. The plus is the bed was comfy, but I was too worried about the cleanliness of the bedding to use it, it was stained. The room smelled. Save your money and stay somewhere else.

Thought room was reserved for 2 nights. At 230 pm security knocked on the door and informed us that we were supposed to have checked out already and there is a$25 late checkout per hour fee. Then charged me $54.85 X2.

I could not believe this is a Cesar's property . When I got there it was dark I drove to front of hotel to see if the had valet and bellhops they had neither . I had to give them my drivers license to get the cart for my luggage. I haven't been there since 95 and I don't think it's been updated since. The carpets are real worn in the casino. Only 2 choices for dinner like a little place your can order and they box up your food or a bar/restaurant. My room was totally outdated the carpet had large stains on it. The check in staff was not friendly at all they looked bored to death. Played at the bar and the bartender stood close to me facing the casino and was belching. I thought that was very disgusting he didn't excuse himself or anything. i picked up his tip I planned on leaving him and cashed out and another bartender came on duty. This guy is serving guest and he had no problem belching behind the bar as he is on duty. GROSS. No manners at all. Really turned me off.

Staff needs a lesson on handicap needs. If the client reserves a handicap room with a roll in shower it's probably because their legs don't work and they NEED to ROLL IN to the shower. so don't switch their room to a non roll in shower room. And then not be able to accomadate unless you then have the 2nd room nowhere near the handicap room. So the caregiver is in a whole other tower of the hotel. Ridiculous and staff had a bad attitude. Then on top of that the hotel is dingy, dirty, and musty. There are stains on the carpet. The bed is also awful. like a bed made of concrete.

Hotels is run down and in serious need of a facelift. Carpets dirty and room smelled like smoke. NO room service available. No restaurants open and nothing in walking distance. And to top it off they charge a $16 a night resort amenity fee. Wouldn’t stay here again.