Harrah’s Kansas City Hotel and Casino

We stayed 2 nights here on both ends of a weekend on our way to and from Iowa for wedding. The hotel seemed deserted, as we parked as close to the front door as possible. The front desk was very attentive, and friendly. The room was very clean and well appointed, both nights. In the casino, it seemed all the dealers and patrons knew each other, and lots of friendly conversation. They didn't seem that busy. The only negative we had, were the lack of late night food options in the casino. Maybe we just couldn't find them.

Stayed @ the Kansas City Tower on the 1st floor. Room had a deeply stained couch, and the showerhead had a broken part that made adjustment hard. Had a wood floor instead of carpet and it was very dirty, your feet or socks would get filthy in a short time. I observed the housekeeping staff just runs a dust mop over the floor-no real cleaning (with a mop) was done. The bed was older and had several lumps which made it almost impossible for a decent night's rest. While we were there, the automated door on the North Entrance broke, so you either had to use the handicap doors or push the door open. It wasn't repaired the 3 days we were there. Frond desk staff appeared they wanted to be some where else than there-not real helpful. We stayed @ the Harrah's in Council Bluffs IA in August and the room was very clean and well kept. It was also cheaper than the KC location. We did win some $$ in the casino-so that was the best part of our stay. Staff in casino were friendly. The daily amenity fee of $16 is ridiculous as this hotel is old/tired and needs a total remodeling badly.

Hotel and casino was very nice , had a large non smoking room with slots that paid and was fun. Room had a few stains on carpet but was clean.all the personal was very pleasant. Don't believe all the angry people complaining about everything, they probably lost money and want to get back at the casino.

Filthy! Carpet was nasty and stained. For the price, you would have expected at least decent. I will be in Las Vegas in December, but will never stay at another Harrahs or Ceasars. I do not recommend this place at all.

When I checked in to the hotel the front desk personnel were rude and disrespectful to me. The shower was loaded with Black Mold and never cleaned. I will never stay at that overpriced rathole ever again. I have gotten better service at Motel 6.