Led in by the promise of "free slot play" (truthful statement) and free hotel rooms (nearly so), we went there. The hotel room was "free" except for a mandatory "resort fee" which included wi-fi. However, finding a place to use a laptop and mouse was ridiculous. No desk/table/etc. around (there used to be one). Options: kneeling on the floor at a very low coffee table, using a small area squeezed in next to the TV standing up, or using the bathroom counter the same way (move your stuff out of the way first). I don't think I've ever seen commodes so low in my life - you wonder if you're ever going to sit down (or be able to get up). Walls are paper-thin, so lots of noise, not to mention the halls at 2-3am (not hotel's problem). If it's Monday or Tuesday, the one restaurant isn't open, the buffet is no longer open for breakfast. The "new" restaurant is a glorification of the earlier snack bar in the same location, and the place has had a multiple of closed restaurants/snack bars over the past few years, and their Diamond Lounge has morphed from a true place to a limited-access Elks Club (apologies to the Elks).The biggest issue, though is the people. Some are still really like they used to be. Way back when, there used to be a sign on the inside of the employees' entrance door next to the buffet - something like "Don't be the second person to say 'hello'" - and employees lived up to that. Today, averted eyes and indifference seem to be the norm.With all of Caesars' closings and cutbacks, I wondered if it was endemic in the industry, so we went down the road (two miles?) to Ameristar. Much larger, it seemed, and a "negative" from me: my luck wasn't there at all. In fairness: it was a Monday, and some of bars/stuff were closed. However, the buffet, games, general atmosphere - and people - definitely exceeded Harrah's. Best recommendation would be to use your "free slot play" at Harrah's and take your winnings, if any, down the road.