On arrival check-In was great Mila offered us adjoining rooms and that made me very happy! Since this was a first time experience for my family and I at Harrah's, I have quite the review. During this time of the Pandemic, I was impressed with the mandatory temperature taking when entering the registration area. However, face coverings or mask wearing was not enforced through out the casino itself. The social distance of 6ft was not enforced at all. I am aware of how challenging it could be to control a large number of people, but I did not witness any effort. Hotel Room: was "ok", it could have been a while since the two rooms that we had were occupied. In one room, there was a piece of a plastic garment hanger inside the sheets. The sink in the bathroom leaked and it drained slowly, In the other room the conditioner dispenser was missing in the shower. Nothing is perfect but a clean room, with all functionality is a must. The customer service was great!! Staff were very nice. Parking, well that is another story. All in all our stay was enjoyable but it was average.