HARRAH'S LAS VEGAS HOTEL & CASINO

Lady at customer service was very nice and helpful in getting my Harrahs card upgraded as it was suppose to be. The blackjack dealers were very friendly which makes for a better experience even if you do not win.

DetailStrength I had checked in On Line before I left Ohio. Got to Harrah's about 10:45 PM Vegas time. Used the Kiosk to finalize my check in and get keys. Was told by the machine it would notify me by email when my room was ready. An hour went by no email. Tried again got the same response. By now it is after midnight Vegas time and 3 am in Ohio. I am beat.Waited in a line at counter to speak to an agent. She took care of me, got me a room, but when I got to the room the keys did not work. Went back down to the lobby. The agent made me more keys. Went back up those did not work either. Called Security on a in-house phone. I guy came let us in and then went down and got more keys. Finally got settled in. Furnace did not work in the room and there was a pair of mens underware in the bathtub. We stayed in the room, got furnace fixed and threw away the underware. Other than that our stay was great.

Very nice room. Spacious and arranged nicely.The shower was very sleek & modern. However, it was not set up for anyone "handicapped/elderly". No bars of any kind. Not even a towel bar to hold onto. And, there was no closure for the shower. No door, not even a curtain.

Had a fantastic time staying at Harrah's. Clean facilities, great service and plenty of things to do. Live entertainment nonstop. Awesome time with my brother. Great food in the restaraunts as well. I will do it again.

Room was nice and clean, had appropriate nightly security, lines at front desk moved a little slowWould have been nice to have more non smoking areas for gambling. This was a friends trip andI was satisfied that Harrah's was easy to navigate and find friends in restaurants and bars. The location of Harrah's is also very convenient to all the Caesar Hotels.