HARRAH'S LAS VEGAS HOTEL & CASINO

Room unclean. Was asked to leave gym for adjusting my sweat saturated mask even though I made them aware I wanted to run. My mistake, but they were rude as well. I decided to check into a different resort

Great hotel and staff!!! Clean spacious rooms, centrally located to everything on The Strip, It’s a quick walk or ride to all the casinos, shops, malls, or eateries. From the hotel it took us 40 miles to the Hoover Dam and another 3.5 hours to the Grand Canyon. All of the shows and clubs are closed right now, and for most of the restaurants you need a reservation, but you can still walk in and get a table at most places. This was our first trip to Vegas, but we’re planning another trip late Fall or Early Winter and will be staying here again.

I reserved a 1 King bed room, every hotel I have stayed in that does not guarantee the room reserved will tell you. I show up, no communication upon check in that I won’t be getting the king room I reserved. I walk up to the room and I see a filthy room with 2 queen beds. I called the front desk and she said there are no kings available and that I could have one for my stay the next day if I want. I asked if there will be a change in payment since I wasn’t getting what I paid for and she said no there is nothing she can do. Then I begin to tell her how dirty the room is and she says well it says it has been cleaned and the best she can do is have someone go clean it again. I grabbed a dry wash cloth from the bathroom and wiped these “stains” off and I came off with no effort. Disgusting. I hang up with her and grab my luggage to go downstairs to talk to someone who may know what else to do. Luckily, he was also applauded at her responses. I was magically able to get the king room I reserved and he even threw in a room with a nice view. It was actually clean and I’m floor 34 (hotel only goes up to 34).. my first room was on 23, so I guess if you’re not paying for a suite with a view then they won’t be cleaning your room. Carpets in hallways stained, elevators are cracked inside and have spilled drinks not cleaned. Thankful for the young man that was able to accommodate me, but in the end all he did was get me the room I paid for that had been cleaned. So great customer service from him, but he really shouldn’t have to do that in the first place. Here are some photos attached. I’m sure there was a party in the room before we got there since there were foot prints on the ceiling.

I travel to Las Vegas for business every few weeks. Will be holding big concert event in June at Allegiant Stadium. Cesar's Properties will be our host hotels.KQMGlobal looks forward to holding many events prior to concert at Planet Hollywood and other Cesar's properties.

Glad We had a chance to stay at Harrahs Vegas but I have Not had a good Experience! First, The 75.00 deposit was to be taken out on 2 cards both me and my husband Today I noticed 2 75.00 charges were put on mine alone and No 150.00 back Yet we left the Room Cleaner than it was originally! Towels were Extremely dingy carpet soiled shower not clean.