HARRAH'S LAS VEGAS HOTEL & CASINO

My twin sister and I recently travelled to Las Vegas. We were celebrating the defeat of cancer. We had called and requested an upgrade to a suite to celebrate this victory. The reservation agent was unable to assist but passed us on to casino host Michael Frank. We explained the situation and he indicated that he would try to assist us but would need to get back to us a couple of days before our trip. He called us and upgraded us to a Valley Studio. We were quite happy with this but when we arrived we were upgraded to an Executive King Suite. It was a beautiful suite with a well appointed bathroom.This made our stay even more magical. It was the best 5 days we had in a long while. Michael really went out of his way and we are now Harrah devotees. We received offers for complimentary stays at the Hardrock and the Borgata in Atlantic City for New Year’s but we are staying at Harrah’s Las Vegas because of THE GREAT SERVICE provided by Michael. Also loved the Buffet at Caesar’s. Five Star Hotel and Service!!!!

I love Harrah's! My converntion usually stays downt the street. They will give me two free nights. Harrah's gives me six, and no resort fees. But I do play a lot. We pretty much earn Diamond Status on every trip. The Comps are great too. They cover a good portion of our hotel expenses. The machines have great payouts too. Lets just say we got Hand Paid four times this trip. I'm an Old One Legged Man. Everyone we deal with there is just top notch. VIP Check in got us rooms before noon. Phil the guy who brings us coffee most mornings treats us like celebritys. We had a Bellman sent up just to help me get a package to Fed Ex. As we came home with so much more than we took. We shipped out dirty laundry home to have room in our bags for all the extra stuff. Security was ther for me three times to escort me through the back halls to get to Fed Ex on three different occasion during the weel. As elevators were down in the Mardi Gras Tower due to remodeling. We only two to four times a year, and everyone knows who we are. I always feel really confotable when we are there. I also like that there is a Monorail station there. As I ride my scooter to the Convention Center every day for the show we attend.

I struggled to give this hotel a proper rating. I went to Vegas to celebrate two birthdays. When we checked into our room, the desks in our rooms was dirty with food crumbs and black soot. When I called for service, the woman who responded was too nonchalant - like it wasn't a big deal. I'm not sure but when you check-in, the room should be ready and not with leftovers from the previous tenant. A supervisor finally showed up to our room and after seeing it for herself, sent us a cleaning lady. The cleaning person was lovely and if it weren't for her, I would have been more upset by the nonchalant approach. On our way out for the evening, we spoke to a manager who compensated us. This is where I struggle with the rating. On the one hand, checking into a dirty room wasn't a good first impression. I also signed up for the going green - which I believe means you won't change the sheets/towels everyday. I'm sure that didn't mean not to check on the room and provide toilet paper or empty the trash. On the other hand, you have some good working people there who were pleasant. I think this hotel has a lot of potential to be great if they can resolve some of the minor issues and provide better customer service.

VERY nice experience , come out and play!! You win some and loose some , thats the nature of this activity, but having a wonderful experience at the hotel surely adds to the enjoy of enjoyment of the vacation

okay it could have been better.i think you should tip if the service is good and i am a good tiper.idont think the early fee check in is good when you still have to wait on the room,and the resort fee is offer.