What a total disaster!! I stayed with my 80 year old mother who had broken her ankle. I called several weeks before our stay and explained that she needs an accessible shower and i can provide a medical note. They did not care! People book the rooms because they are bigger so they fill up fast. Why even have accessible rooms if people who need them cannot use them? My daughter arrived several hours after we had checked in. They wanted to put her in a separate tower. We explained that she helps me with Mom and separate towers will make it more difficult than it already is. Even though she is platinum, they charged her an upgrade fee. She paid it of course though her room was exactly like ours. Great way to take advantage of someone in need! They also would not give her a room on the same elevator bank. So she had to go down to the 1st, 2nd, or 4th floor or up to the 21st floor to walk around the elevator bank to get on the other elevator to go back up. In addition that would not set her key so that it could work in both elevator banks. They also do room searches to make sure you have no weapons in your room and will enter after knocking even if you have the do not disturb sign on your door.Room logistics also suck. If you open the closet door, it slides in from of the bathroom. The bathroom only has a clear half wall. It allows water to spray out since you cannot close it and nor is there a curtain.Since the shower door is clear no one can use the sink of bathroom area without seeing you naked. I guess it is not terrible that my daughter may see me showering, but why?Overall it just sucked, extremely long lines to check in too. You wait in line behind 1 or 2 people to use a kiosk that tells you you need to see an employee. So then you wait behind a line of 20, 30, even 40 people. We could see these lines throughout the entire weekend. What a mess!Almost forgot, very little drawer space and the base of the bed was a square the protruded slightly past the round mattress. We all hit our shins several times. Stay elsewhere.