Coming to Harrah’s after a lengthy flight from New York, an expeditious check-in would have been welcome. No such luck. Snaking lines, an overwhelmed front desk, and no help. Fortunately, I spotted a Harrah’s employee, and insisted on finding a way to avoid the line when I was checking in as part of a pre paid and pre booked tour of American Desert National Parks. It turns out there are a very few kiosks which can be accessed if you have a confirmation number, which our Trafalgar tour did notice did not include. Much kerfuffle later, the appearance (by luck) of a Trafalgar representative, multiple trips and walkie talkie talks by the Harrah’s rep, and we finally made it. The bellman who eventually brought our bags to our room said his department was the only one with efficient systems to function at the hotel. This is a hotel to be avoided at all costs until management figures out a way of efficiently welcoming their customers, whom they seem more anxious to charge fees to for arriving a bit early.I’m here on a group tour and did not book this hotel personally. I would never elect to come here on my own for business or pleasure.