HARRAH'S LAS VEGAS HOTEL & CASINO

It’s hard writing reviews during this Covid-19 lock down; no place acts normal during this time (whether that’s good or bad). My daughters (12 and 14) and I had a very nice time and used the hotel for the pool and as a place to sleep. Social distancing prevents me from really commenting honestly about the pool. The second pool was like a 1.5 foot wading pool, which was nice to just float and relax. The room was a good size for 2 queen beds, the beds were comfortable, and the staff was nice to deal with. I found a great price for the room, but the resort fee ($40/night) nearly doubled the final bill. Same deal in NY. Don’t know if that fee exists off the strip, but staying on the strip was not worth the convenience. Harrah's is closer to one end of the strip, so we walked A LOT! Drive and don't walk to the Vegas sign, which is on the other end of the strip. I told the kids to suck it up, not knowing how long of a hike we had ahead of us in the 100 degree heat. Won't live that one down any time soon.

I should start by saying, our room was comped, and we only paid the resort fee. We were not expecting a fancy room or a good view, but there are a few things we do expect when we stay in any hotel that were not here. At first glance, the hotel remodel looks great. You can’t really beat the location if you want to be on the strip. After settling into our room, we started noticing things were missing...First, there isn’t a mini fridge or microwave. With food portions being as large as the are in Vegas, we had a bunch food wasted because we couldn’t take it back and eat leftovers...it was really unfortunate for the meals we had that were too good to trash. Then, we noticed the lack of towel and washcloth hooks. There is one hook for one towel. You can use the hand towel rods if you don’t care about hanging your hand towels, BUT there is absolutely nowhere to hang a washcloth. All you can do is drape it on the soap rack, hang it over the shampoo/conditioner dispensers, or hang it on the shower head. We only got two cloths, and they are not servicing rooms during your stay right now...so we had dirty cloths with no where to hang dry (yuck!). The shower glass goes all the way to the ceiling, so that’s not an option either. Speaking of the shower glass, it’s only about 3 feet wide, and there’s no door. Expect to get water on the bathroom floor. We felt like, while it looked pretty, they really missed the mark in the bathroom. We had issues with the temperature in our room. The thermostat was set to 65, but we had to sleep on top of the covers. Our home is 75 at night, so we should have been chilly at 65. I sent a message to their texting service, and someone was supposed to come look at it. When we got back in that evening (after midnight) the room was 78, but the thermostat was still set to 65. The air coming from the vent was not 65. I get that it’s hot in Vegas, but when it’s in the 70s at night, the room should be able to get below 78. I doubt we would stay here again...even with the room comped.

I cannot wait to take another trip it was a good experience excellent service I recommended me and my friends had an amazing time Staind at this location you are so perfect hope to see everybody again soon

We enjoyed our stay with the circumstances with the covid situation. Casino employees were constantly cleaning the property and the supplies wipes to guest to clean the machines. Employees also walked around with new mask to hand out for free.

This is by far the most disappointing stay ever! Room was dirty upon check in with dirty socks, dirty toilet seats, dirty old used lotion bottle! Disgusted!! Brought up the issue and was told due to Covid19 social distancing no room service would be made!! This is ridiculous! We had family members staying at The Venetian and they had full room services with clean everything to use the next day!!! If you are looking for your moneys worth, Do not stay here!!!! Very unprofessional and quality of service sucks!!!! I was charged for room resort fees for an awful job!!!!! I will never stay here again!!!!