Harrah's Laughlin Hotel & Casino

We were given a handicap accessible room, without our knowledge until we got to the room...(front desk did not advise us)...the shower was a walk in and would have been ok except for the amount of water that came out of the shower into the front of the sink (where there happened to be a second drain in the floor but the water was not flowing to the drain) but wasn't very conducive to blow drying your hair, standing barefoot in water .....how is this safe?! The bed pillows were very hard. The food in the coffee shop cafe was horrible overcooked and overpriced. The service there was marginal as was the pay counter, it was manned by one person...I stood in line longer to pay than I should have. We more than likely will not return to this Harrah's location....for any reason...

Great area tours available. The river boat taxi's are very pricey. The insects around the boats are horrible! The river is beautiful and people are friendly and helpful. We enjoy staying here but don't expect to come back winners at the casinos. Very hit and miss with winnings. Harrah's casino is very loud but fun to play...slots are tight overall! I'm sure this is the plan when you're gifted a package to stay...they have to make up their expenses somehow. Just go and have fun and take lots of $$$ with you. We enjoyed the Jet Boat tour down the Colorado River and back. Beautiful trip.

We have come to this Casino for years and years. This was the 1st time in almost 17 years that it was disappointing. We couldn't get a drink to save our lives, the bartenders are super rude in explaining the new rules of getting drinks in the bar. We used to love coming to this casino to hang out at the bar with our friends, gamble, relax and socialize while we are on vacation. Waitress are the slowest bringing your order and stood there asking to be tipped for a tiny bottle of water. Now there is no sense of anybody being friendly and personable. You ask for a drink while you are gambling and the bartenders rudely tell you haven't spent enough money for a drink. Our room was falling apart. Shower head was falling out of the wall. Not enough towels, thankfully we brought some of our own. No extra pillows or blankets, thankfully we brought some. It just wasn't the same fun environment that we loved coming to. Everyone was rude, cold and looked like they hated working there. We will not be coming back for awhile. Looking at the other hotels for a better playing environment and better hospitality.

Trend of no customer service at check in, cleanliness of the room found trash in our dresser drawers, food in beach cafe was awful. The room furniture look as if they bought it from a swap meet, old and ugly. We recommend travelers stay away from this property!! Really run down.

Nice room, nice Beach, and water views.. the hotel housekeeper was very friendly along with other workers. Water taxi available to transport from one hotel to the next. Nice large buffet.. several places inside to eat at..