Harrah's Laughlin Hotel & Casino

Our room was less than par, our reservations stated south tower, recently renovated, got there and we could get only get a room in central tower.The room was in dire need of renovations, total renovations.The hot water did not get hot unless you ran it over an hour before you needed it, while running the water we found the drains were stopped up, the faucets were falling off the wall, we couldn’t get the water to shut off in the sink, faucet broken.The bed was totally worn out, hard as a rock.The wallpaper was bubbling up on the walls, the furniture was dirty, the window were old, spent the afternoon listing to 20, 12 years olds screaming and yelling in the hot tub and pool..not to mention this is an adult pool and hot tub.After the first night I went to front desk, reported to Betty that our room was less than satisfactory, she said she would get someone up there to fix it, I said well when can we expected it to be fixed, she said whenever they get to it. I said well I want another room, if you can’t tell me when it will get fixed..Told Betty about the hot water, she said well you have to run it for a while..LOL.The maintenance guy came, he fixed the drain issue, nothing else.Later that day, after me asking for another room, they told me they didn’t have anything in the south tower, and sent me to another room on the 4th, right down from where I was staying, room was just as bad.I asked for a room on another floor, Betty said no rooms, but as I was waiting a guy walked up, got a room on the 14th floor without a reservation.We have an issue here.

We didn't have any problems with reservations or check in. Our room was very clean and had a view of the river! Housekeeping was prompt and friendly when we asked for extra pillows and towels Over all customer service was excellent!

My wife and I were in Laughlin for the 5k and 12k races. We were there for two nights. The first night was spent in the central tower which is in serious need of renovation. The room was more in line with a cheap motel than a good hotel. The bed reminded my of an old army cot. The rug was old and stained and the drain in the shower/tub did not drain. Also, the room we were in was next to a large vent that made constant noise. After spending the night there and running our races, we came back to the hotel and expressed our dissatisfaction with the manager Richard. Richard was very understanding and empathetic. He moved us in a very nice room in the south tower at no cost. The room was very clean and comfortable. Overall it was a great experience especially since I came in first in my division at the race! Great save Richard!

Everyone was accommodating. If there is a change i would recommend when asking for drinks everyone should be accomodated for whether sitting on machine or not.. this place is so far that majority of people are bused, air flight, or travel...We were told in order to get served we have to be sitting on a machine

We will be back but don't know when but, the overall time there was very enjoyable and the room was nice. The buffet was absolutely wonderful and we liked the location away from all the other locations.