Harrah's Laughlin Hotel & Casino

This is the first time we used the Flight program and it was really smooth and efficiently run. We were really glad to hear that Harrah's was only 1 of 2 hotels in Laughlin that still has a POKER ROOM. We played in the morning tournament each day and it was an excellent way to get to know the locals and chit chat with locals and dealers while you have fun playing Texas Holdem at the same time. We were able to win at the slots, the food was good, and our room very accomadating.

The propertty was fun, clean, and the employees extremely nice and helpful. The checkin and checkout were quick and efficient. Flight home delayed by 3 hours due to lack of a pilot but that was the only hitch. I would go again.

Peace Water Rest Best West And New Viewing Tymes In Life To Have S Understanding For The Days You Are In Town,Take A Great Long Walk And Enjoy The Water And Fun That You Can Have On The Water,Jet Skies And Water Boats Rides....

Our trip was a result of a "Flight and Hotel" offer from Caesar's Air. Ice storm resulted in a cancelled flight that was really a postponement to the next morning. We thought we should have gotten a more timely notification of flight change, but we slogged across the state and showed up on time for a morning flight that got delayed anyway so that the airport could "ready the runway". All of us waiting at the gate were not given any timely information as to why our departure was delayed. Luckily, one of the "flyers" among us had a Flightaware App that made the rest of us aware that our Sun Country plane was doing circles above the airport at 30,000+ ft. Most of us had figured out what was going on by the time a lame announcement was made well after the scheduled boarding time. Finally, after another "tarmac" delay to complete the runway cleanup, we flew to Laughlin. Since we rented a car, we entered the casino at a different area than the Shuttle Bus group, where a nice lady retrieved our Check In package. As we thanked her, she made of point telling us about a Chili Reception for those arriving via the Flight Offer. Silly us: we showed up to this "reception" and were informed upon entry that the reception was only for certain Player's Club Tier Levels. Her quote was, "I'll let you in this time but....." An awkward moment, for sure. Harrah's Laughlin: please don't tell your customers they are entitled to something without being sure they are actually entitled to it.A day later, we found something else "Not" offered: our online offer page showed we had a $30.00 Food Credit for January in Laughlin but the Rep at the Player's Club explained he could not honor the offer because we "..were on the flight." Huh? Never had this done to us with other Player's Club Flight Offers.But the most infuriating non-offer was the new daily "Today Only, Use It Or Lose It" notice my husband kept getting in his e-mail as we stayed and played. Every day after lunch, he would get a notice that proclaimed "You played. We Reward." The e-mail then went on to say his Free Slot Play would be "automatically" downloaded. The first day he had to jump through a slew of bureaucratic hoops to get his Free Play. The next day, a different Player's Club rep stonewalled him, flatly refusing to honor his e-mail "Reward". She explained that Harrah's Laughlin had a "blackout" with respect to his e-mail offer. ??? Nothing in the e-mail referenced a "blackout".Again, don't offer something if you don't plan on honoring said "offer". Not surprisingly, my husband played the rest of his gambling budget down the road... From a dining standpoint, Harrah's Laughlin was "under some construction" and dining hours posted didn't match actual operating hours for some venues. To reduce confusion, a few "edited" signs would have made things a lot easier. Also note: there are no "frugal" eating outlets at this location, as opposed to other casinos on the Laughlin "strip".We like Laughlin but we will likely stay somewhere else next time.

I had two room reservations celebrating a milestone birthday fans it was my friends first overnight stay at Harrah’s property so I really wanted their experience to be better than just okay. We had a pleasant experience checking in the nice young lady gave us great customer service but when we were sent to an occupied room and the key worked but we did not open the door sent one person down Since no one answered the guest phone by elevator. Simple easy to forgive and laugh at later she transposed the numbers but the second time around made me question coming back to the Laughlin location that I said I would not go back again last time. I was sent to tower 1 14tg floor rm 42 no such thing it was 11th floor room 42. Can’t explain how that happened & phone rang I walked down & they of course had a line of people checking in & now three employees out helping out so I waited for a chance to interrupt bc it wasn’t fair to hold someone up from getting checked into a room as I stood looking at what appears to management waiting for some sort of eye contact or just to acknowledge my existence except she never looked at me so I interrupted the girl that got me in this situation to begin with. It would have been nice to have management reach out to us at some time during our visit not looking for freebies but it’s always nice to know management went out of their way to stop to say something offer an apology. We have had in past unclean rooms bathrooms fixtures in dire need of replacement not repair but new & showers that water spray out that you use your only towel to soak up a puddle of water & towels that are not white anymore or so thin from being washed from use feels like sandpaper when I dry myself off. Floor service for drinks which we enjoy have a long gap in between and one person covering the entire casino floor I get it really I do I can live without that but not when an employee gives nice service but you know doesn’t like you and you partner because your a same sex couple and up until this last visit we got the same person every time put us in a room by service closet storage room in a broken room nothing id wouldn’t unpack. I was deeply saddened to discover that the one employee I always looked forward to seeing I’d ask around until I knew where and when he would be at work Was Harry don’t know his last name but I always felt special around him because he made you feel like that so when I heard he had passed away while at the steakhouse I found it difficult to hold back the tears he was a example of what customer service above and beyond excellence in customer service everyone should receive d no matter what your rewards status is. Nice one employee at checkout mentioned speaking to a guest services for possible disc on our hotel statement even made us think maybe I would return until the very aggressive & loud valet man started berating myself in front of everyone as he pulled past my vehicle that a valet person parked in the through traffic only lane not my doing so as I was putting the last bag in the truck and closing the tailgate this red faced angry person asked me what does that say as he pointed to the ground hanging out of a trucks driver window yelling again what does it say through traffic only then he using profanity I thought it was some guest that lost his money or some jerk then my friends pointed out he works there for a badge sitting with other valet guys laughing at us complaining to the guy that parked my Jeep in through traffic only lane. That is the last thing I needed when I lost my money. Property has lost its appeal can’t overlook the run down rooms and stained carpet and lack of service anymore when I can go to SoCal Harrahs property close to home offers me more incentives service is nice never had a bad experience even when I lost my wedding band tossing it into the trash even that was a pleasant experience talking to security.