Harrah's Laughlin Hotel & Casino

Well, so we had visited Harrah's while on a previous Laughlin trip and after walking around the grounds, thought it might be a nice place to stay on our next trip. Unfortunately, COVID hit so it was a while before we could make it back out to Laughlin - over a year. So we really were expecting something great. We got there on 6/11/21 and our first experience driving up to the hotel? NO VALET. I am a Caesar's Rewards Platinum member and I had been doubly excited to stay at Harrah's because in the year we'd been away, it had become a Caesar's property. Unfortunately, NONE of my platinum perks mattered a whit in this place. We were told upon check in that the hotel was full and had been so for a couple of weeks. So you'd think in that time, they'd be able to fix their darn elevators knowing that that many people would be in the hotel. But no. Every time we wanted to go to our room or leave to start the day, we had to wait in a huge line just to get downstairs or up to our room. There were TONS of people in the hotel with their screaming children everywhere, including up on our floor. When I asked our neighbors across the hall to keep their children quiet and bring them back in their room, I was told that I should go elsewhere if I couldn't handle being around children! Seriously? Who in the world brings their children to a casino hotel??? And why does Harrah's not have separate accommodations for families with children? We've always stayed down at the Tropicana Laughlin and they have a separate tower for adults and one for families. You'd think a huge place like this could accommodate that simple request. I seriously don't mind kids, but parents who let their kids run up and down hotel hallways at 10:00 pm should be horsewhipped. I had particularly been looking forward to spending time on their beach, however, those accommodations were sorely lacking as well. No shade unless you buy a $150 chair or a $350 umbrella! Ridiculous. We ended up spending most of our days elsewhere. The casino, however, was a fun place and they run a great crap game! Other than that, our room was clean and comfortable with a nice view, but of course, no maid service. The grounds at this place need some serious work. It's like an old resort that was let go to wrack and ruin and is till attempting to act like a resort. Really sad, because it looks like this was once a nice place. Perhaps with the prestige of being a Caesar's property, it could be again. But it's going to take a whole lot of work! Save your money and go stay somewhere else until this place gets their act together.

It may have been tower we were put in but out of all the properties of Harrah's I have stayed at this was the worst. The area is nice gaming and food was good. We stayed in north tower, the elevator line was long and over crowded. The room had odor, dusty, and bathroom was not great. Had to call for towels more than once.This was our first visit to Laughlin and it was nice area and lots of things to do.

From the moment we stepped inside Harrahs this hotel wreaked of stale air and fresh cigarette smoke. We stayed in the North Tower - which was advertised as being close to the family pool & arcade. Both true but what was not said was that this is the old run down tower with only two working elevators to service 20 floors and hundreds of rooms. I’ve never waited in a line for an elevator but Harrahs offered the unique experience of waiting 20 minutes in a line that wrapped into a crowded food court. So fun with luggage! Rooms- do you like science experiments? The carpet in our room was covered in brown and black splotches, human hair covered the desk chair and a fine layer of dust was spread on all surfaces. Bring your own Petri dish! Beach Cafe- do you like the smell of smoke with your scrambled eggs? Then come on down to the Beach Cafe! Seriously, this place is located adjacent to the smoke-filled side of the casino and isn’t worth the potential lung damage. Pool - have you ever felt like a hot sausage? Well this family pool will give you the impressive feeling of squeezing each and every family member into a minuscule pool with no shade. Whee! Beach- I really wanted to enjoy the beach because a casino on the river sounds so amazing, right?! And it was a nice location with a soft sand beach but unfortunately it was so overcrowded and the slope was so steep that it was hard to maintain distance and footing! Personnel-incredibly nice group of employees from the front desk to the gift shop, we received friendly nods and smiles everywhere we ventured. Harrahs needs to step up their game to provide a better quality hotel for these proud employees!

This is going to be a very long review so be warned. Ok I’ve been deciding for days whether to give this place one or two stars. I take writing reviews seriously and I’m going to have to go with the one star not because of my horrible experience there but simply there are better places with better comps, more variety of food and games. Now I will tell you what we went through. It was bizarre and I feel so sorry for the employees there.First it’s called Harrahs but unlike any Harrahs I’ve been to. Eldorado recently bought this place and the Tropicana in Laughlin. I’m pretty sure its the same outfit that bought out the Eldorado in Reno years ago which completely gutted the comp programs and ruined my favorite Casino.The company that bought out Harrahs in Laughlin are your typical bean counters. The comps are the tightest in any Casino I’ve ever played in. Unless your a diamond member if not then your out of luck. I don’t drink now so at the video poker bar I tried to get a Perrier water and was playing a 25 cent machine. No go. Playing 50 cent video poker on the floor still couldn't get a comped drink. Now I’m in the poker room. I tried to get Perrier. I not only couldn’t get one but The waitress said I couldn’t even buy one! She only services comp drinks in the Poker room. Wouldn’t take cash.Quick run down on the restaurant’s at Harrahs. The Beach Cafe was mixed We had a couple of good meals there and one horrible meal. Worst steak we ever had. We ordered med rare but was burnt up. We also ate at Guy Fieri’s which we liked. We didn’t feel like the steak house The Range was over priced but then again we live in California. It was ok but a ton of fat on my ribeye.The hours on the restaurant’s were weird. There was one night where they stopped seating anyone at 9 pm! Only place to have food at Harrahs was a fast food joint there with a 45 minute wait. I hooked up with an angry crowed that just flew in on a charter who couldn’t believe Harrah’s just flew them in with no place to get food. We ended up getting a couple of taxis and heading out to another casino to eat. One in the group said Harrahs just lost us gambling there tonight.Now the beach. I only saw the hotel chairs on the beach being used one time by guests because all the chairs were LOCKED up with a lock around them and some sort of parking meter box you had to pay too unlock them. Maybe if you were a diamond member they would comp you a chair? The small beach was packed and trash around the beach.Now the big issue is how the place is run and the employees. Don’t get me wrong most of the employees were good it's just the hand they were dealt with by the new company. I don’t want to get any of them in trouble but we actually had one employee break down crying when we started asking questions why the new company is running things the way they were. Seems no one really understands how the Diamond Club works, everyday employees get conflicting instructions I was told by different employees. They also are vastly understaffed I was told by every single employee I talked to. Example. At the Beach Cafe there was one woman answering the phone, running the register and doing walk up take out orders. At the cage there was almost always one person same with the hotel desk. I overheard the cashier on the phone at the Beach cafe that they couldn’t do room service because the guy that did room service called in! It’s like the place was bing run by a Micky Mouse management team. When the maid came to clean our room she had to put two pillow cases on our pillow because they didn’t have the right size pillow cases. Room itself was basic but serviceable.Now at times I could get a Perrie at the video poker bar depending who was behind the bar. There was one woman who had some kind of title behind the bar who run that little area like it was her own personal fiefdom. I witnessed her being rude to players and other staff behind the bar. When I was able to get a comped drink I would tip the bartender, play longer and was more happy. Have any idea what its like to lose 200 dollars in one of their machines and then being told you can’t get a Perrier water? I never saw more then one Poker table open at anyone time in the poker room. Oh, most of my stay the whole poker room was shut down. If you want great poker go to the Riverside. We flew in on a charter and got free rooms. It’s not worth it I just don’t get it. Its like everything they did was on the cheap and I wouldn’t have been surprised if they had pay boxes on the toilets. I mean why would anyone gamble there when there are better comps, and variety of games at other places? We did ok gambling there so that isn’t an issue. It’s just how they want the employees to do more with less and its the customers that get short changed. To me it’s only a Harrahs in name only. I don't think this company knows how much money they are losing to unhappy customers because of being so cheap.

Our family vacation here was straight torture!!! I was so miserable the entire stay. 30 min wait for elevators. Extremely HOT hallways and rooms. Outdated facility. Not worth the money or mental stress