Harrah's Laughlin Hotel & Casino

We stayed on a three day mini vacation, in mid June. Our room was clean, and we had no reason to complain at all. Employees were required to wear masks, and so were the guests. The casino was clean. Our only complaint was there were no food venues available except the steakhouse. So for casual meals we had to leave the property. Check in was easy and temperatures are taken after registration. Masks were provided if you didn't have one

Our family has spent the beginning of summer at Harrah's Laughlin for at least 15 years.  This year there were only 7 of us plus my 10-month-old grandson. I called ahead of time to understand the new rules, due to COVID. I asked many questions such as what food service was available, did they now have coffee in the rooms (no, but they actually did), was there Bell service (yes), was the beach open and accessible (yes), could we bring our beach chairs (yes but no umbrellas), was the pool open (yes - with social distancing), etc. However, upon arrival, there was no Bell service and no valet. Even though we had to park and make several trips, no big deal. In today's world. that is expected.What was Extremely disappointing was the beach experience. If you have never been there, they have hut-like cabanas on both sides of the dock and a bunch of chaise lounges. First come, first served. Harrah's is the only Casino in Laughlin w/ a beach, which is why we stay there. It is also the only Casino that is not connected to the beach boardwalk, which makes it very inconvenient. Bottom line, if you have watercraft, Harrah's is where you want to be. If not, you would be better off booking at any one of the other Casinos. First beach day we lugged everything down to the beach - chairs, the baby's items, towels, etc. and set up under a cabana for shade.  there were 2 chaise lounge chairs locked to each cabana. There was also a large stack of them tied up and out of the way. When we asked about unlocking them we were told we could rent the 2 for $230 a day!! WHAT?!?! so we sat in the beach chairs we brought and/or on towels. About 15 minutes into settling in we were approached and told we had to be 6 feet away from the tied up chaise lounges meaning we would have NO shade!! NONE! So basically anyone on the beach would have  to pay for shade . . . at the tune of $230 a day!!!  There were 3 other families on our side of the beach, already set up as we were, children playing in the water.  All of us with watercrafts and not allowed to utilize the shade. I get it if someone wanted to rent that space we would have to move. If we had been to close to the chaise lounge they could have been wiped down in a couple minutes.Again, the only reason we stay at Harrah's is for the beach. So, unless things change, last week was the last time we will stay there. 

I was on the July 1-5 charter flight from Minneapolis. It was on time with temperatures taken before boarding and again upon checking into the hotel. There was no luggage handling on July 1. I was in the South Tower with a premium room with a slice of a view of the river. There were still no housekeeping services but I was able to get my coffee replenished. I put my own garbage bags in the elevator lobby trash. Others did the same. I was fine with towels as I went alone. They had plenty of dining open for me but some were still closed. I also ate at the Riverside and brought some snacks. The Water taxi had occupancy limits. I did fairly well on the slots and avoided the crowds on the beaches and in the casinos. It was a nice break away from home. There were a lot of people there from California and Arizona. The casinos were serious everywhere on enforcing the mask policy and I felt it was low risk as I avoided being around many. Upon leaving and while at the airport, a woman needed assistance with the EMT. 3 men came to help and were allowed to walk all over that small Arizona airport getting close to others and talking to many without wearing masks. They were the only ones without as everyone in Bullhead City was supposed to wear them in public starting July 1. So I reported it.

Yes the rooms are cheap, but we thought the Covid -19 lock down would have allowed them to clean and fix rooms. We still experienced uncleaned rooms and seemed like they were not sanitized. The tub/shower drain was clogged.

Our room was in the South Tower, looking into the mountains. It was a great room with 2 double beds and a walk-in shower in the bathroom. Large screen TV on the wall and a small table for our things. We didn't have any luck in the casino but we did see many people winning jackpots! Overall we had a great trip and would definitely stay here again!