We knew things would be different when Harrahs opened after covid and some things we knew others we did not. Hoping to save others surprises and frustration. They are not ready to accept charters - Not at all! They are running on a skeleton crew and most things are self service if that. We will start with the plane - There are no cocktails or soft drinks served...Period. You cannot get them, buy them or bring them on the plane. They do give you a small bottle of water and the sealed snack. You must wear your mask on the plane at all times. Your temp is taken at the airport before boarding. When arriving in Laughlin - there is no baggage service NONE. You must go to luggage claim at Bullhead Airport, get your bags and load them on the transportation buses then get on same bus for ride to Harrahs. Once at Harrahs you sit on the bus until your temp is taken again, then exit bus, remove your bags from under bus carriage and cart them down the sidewalk in front of valet (currently no valet service) to the far doors by central tower, get your room packet (there is only one person handing out keys so expect a line, then you haul your bags to your room. You will do this same luggage procedure leaving - again YOU are responsible for get your bags from room to the bus luggage compartment. Rooms: there is no housekeeping service during your stay . Your get 2 bath towels, 2 hand towels, 2 face cloths, no trash removal, no replenishing of anything. You may request additional amenities (towels soap etc) but except a 2 hour wait if you get them at all. Room service - we called, got a recorded message to call another time...we did phone rang, rang and rang no one answered. The Range is open and had one opening for 5pm the day we arrived - the other 3 nights we completely sold out. The buffet, or course, is closed and the beach cafe was closed 2 days during our 4 night stay. (due to short staffing) The Mexican restaurant is only open certain days and times for dinner. One night the only choices we had for dinner was Smashburger or Pinup Pizza. Lines, lines, lines, lines.....we went to the convenient store and bought snacks. One morning, when the beach cafe (only place for breakfast) was closed due to short staffing, they handed out to people in line a Styrofoam to go box with scrambled eggs, 2 strips of bacon and hashbrowns in itl Those quickly ran out. If you decide to visit another casino to find food, take the river taxi. Only 2 taxis are operating and your wait will be 45 minutes. The Diamond (Laurel Lounge) is closed so that is not an option either. The only thing their wasn't a wait for were machines even though half were shut off for distancing purposes. The cocktail services did a fantastic job even though they had to tend bar in the no smoking area and serve the gaming floor. Diamond check in is closed and no host to be found even though I requested mine twice. We love Laughlin and have gone there at least 2x - 3x a year for the last 12 years. But this was horrible. Ask staff a question and get 3 different answers... tried to get the phone extension for room service and was connected with the health club/spa. Couldn't use Master Card in the gift shop if it is a debit Master Card glitch in system want take pin numbers. So if you still feel the need to go, this is what you will be up against. Kids, families, tents all over the beach - you will struggle and wait for everything (except losing your $'s - that they have made very convenient. Just wait a few months and hopefully they will have their act together....at least I hope so -because I do love going there but this trip, I could wait to get on the plane home.