Harrah's Laughlin Hotel & Casino

I enjoyed the spa! The room could of used more cleaning daily! Mold needed cleaned on the back of the sink area! Our roo was not vacuumed after our entrance to the room! Our television had a blurry and bouncy screen,

We found the staff to be courteous and friendly. The room was clean and comfortable. I think the $15 daily resort fee is ridiculous. The charge to use the facilities did include the wifi, but if Harrahs wanted to impress folks, it should buck this "resort fee" trend and just include these fees in with the room fees. This would make a wonderful advertising campaign. "Let's be honest, when you rent a hotel room, Included in your room rate should be the use of all of the facilities. We believe in honesty and old fashioned value so instead of advertising low rates and then socking everyone with an extra daily resort fee, we are one of the only hotels that includes in its' rates the use of all hotel amenities. You won't be charged an additional resort fee at our hotels" This would make me choose Harrah's over other hotels/casinos. We ate at all of the food venues. The best quality and finest food was at The Range steak house. The service was excellent. Of course, you had to pay for that quality. The buffet was better than the one at The Tropicana in Laughlin.

Not a bad hotel stay, but the rooms were dirty & could use some deep cleaning. We were also charged $75 a night extra at check-in for incidentals. This seems a bit extreme. After I made a fuss about it the funds were released & we were told we just couldn't charge anything to the rooms. Iris was great, but it seems like this should be a choice at check-in. The staff was VERY pleasant & helpful in every part of the hotel/casino. The pools are nice, but don't expect any sun after 1. The building shades them. The beach gets sun all day!

If charging a daily resort fee it should include the wi-fi. At one time coming here you would have a book explaining the resorts facilities and what is available. All that was available in our riverfront room was an advertisement about jet ski availability. In our opinion the carpet in our room is beyond cleaning. Kudo's for their no smoking section with tables and a wide variety of machines. That being said they need to add blackjack game availability to it.

We chose the hotel based on ratings. We were celebrating my aunt's 82nd birthday. Initially, we wanted to have the entire celebration there at the hotel. We could not be accommodated, but we decided to keep our rooms, with the expectation that we would be kept as close together, at least on the same floor. It was total confusion. The clerks at the front desk did try to rectify the problems, but could not totally correct the problems that we encountered...