Our trip was a result of a "Flight and Hotel" offer from Caesar's Air. Ice storm resulted in a cancelled flight that was really a postponement to the next morning. We thought we should have gotten a more timely notification of flight change, but we slogged across the state and showed up on time for a morning flight that got delayed anyway so that the airport could "ready the runway". All of us waiting at the gate were not given any timely information as to why our departure was delayed. Luckily, one of the "flyers" among us had a Flightaware App that made the rest of us aware that our Sun Country plane was doing circles above the airport at 30,000+ ft. Most of us had figured out what was going on by the time a lame announcement was made well after the scheduled boarding time. Finally, after another "tarmac" delay to complete the runway cleanup, we flew to Laughlin. Since we rented a car, we entered the casino at a different area than the Shuttle Bus group, where a nice lady retrieved our Check In package. As we thanked her, she made of point telling us about a Chili Reception for those arriving via the Flight Offer. Silly us: we showed up to this "reception" and were informed upon entry that the reception was only for certain Player's Club Tier Levels. Her quote was, "I'll let you in this time but....." An awkward moment, for sure. Harrah's Laughlin: please don't tell your customers they are entitled to something without being sure they are actually entitled to it.A day later, we found something else "Not" offered: our online offer page showed we had a $30.00 Food Credit for January in Laughlin but the Rep at the Player's Club explained he could not honor the offer because we "..were on the flight." Huh? Never had this done to us with other Player's Club Flight Offers.But the most infuriating non-offer was the new daily "Today Only, Use It Or Lose It" notice my husband kept getting in his e-mail as we stayed and played. Every day after lunch, he would get a notice that proclaimed "You played. We Reward." The e-mail then went on to say his Free Slot Play would be "automatically" downloaded. The first day he had to jump through a slew of bureaucratic hoops to get his Free Play. The next day, a different Player's Club rep stonewalled him, flatly refusing to honor his e-mail "Reward". She explained that Harrah's Laughlin had a "blackout" with respect to his e-mail offer. ??? Nothing in the e-mail referenced a "blackout".Again, don't offer something if you don't plan on honoring said "offer". Not surprisingly, my husband played the rest of his gambling budget down the road... From a dining standpoint, Harrah's Laughlin was "under some construction" and dining hours posted didn't match actual operating hours for some venues. To reduce confusion, a few "edited" signs would have made things a lot easier. Also note: there are no "frugal" eating outlets at this location, as opposed to other casinos on the Laughlin "strip".We like Laughlin but we will likely stay somewhere else next time.