Harrah's Laughlin Hotel & Casino

We had a great trip , from the time we arrived until the we left all of the the Harrah's employees were so nice and helpful, from the valet , the bellman , check-in helper, dealers , cashiers , absolutely everyone was helpful and seemed to enjoy their jobs and made our stay very pleasant. The rooms are a little small but OK for the price ,the beds were comfortable and the room was very clean, do not expect a 5 star resort , but your not paying a 5 star resort price.We definitely got our moneys worth .I did not like the idea of not having a check-in or check-out desk , its all done on kiosk machines. Our biggest complaint would be all of the non-hotel quest who were taking up all the space on the beach , there was no employee or security controlling the access to the beach and there were so many non-hotel quest there that it looked like an ant hill and could not go to the beach. We liked it so much we booked two more stays.

Had a reservation and upon arriving the handicapped section was closed off. An event coming up in a week so no one can park there. Asked to use kiosk to register as I was told it never makes a mistake. I was given a room I requested but it was not clean. Now given a suite and for the 2nd time bellman moves my luggage. This room had used tissue on floor next to the bed, cracker crumbs in top dresser drawer, dead knats on bed, dead ants in night stand, almonds behind back rest on sleeper sofa. Back to registration and asked for manager(My worst mistake..I got Nicole S.) Opportunity now to wait for housekeeping to clean the room(up to 3 hour wait) and its 7:30pm now or be moved to another suite.I asked for another suite and was told By Nicole I would be given a free dinner for the inconvenience. Back to bellman to move once again. He will wait this time while I check over the room. Success finally! I'm checked in after an hour and a half. But we came across 3 other couples going thru the same problems we had and dealing with Nicole S. I returned for the free dinner voucher only to be told Nicole is on a break. Please wait 10 to 15 minutes. An employee says I would probably be given a $50.00 voucher for any location at the hotel. After 40 minutes Nicole is back but has relieved another employee and can't come out to talk to me or the other 2 couples waiting to see her concerning there dirty rooms. I told the registration employee to just give me the voucher she promised. He returned with "A Free Breakfast Buffet Coupon". The other 2 couples never got to see Nicole S. either and were still waiting for a room change. It was my 45th anniversary as I had told Nicole S. and she certainly was a big disappointment. It will be a long time before I return to Harrahs Laughlin. The best staff encountered were Patti(Mexico) dealer, the bellstaff, valet and staff in the buffet. But the food was mediocre buffet and Beach House Cafe.

We have been coming here for years. It’s nice when the staff at your tables remember you. It’s not a new hotel and does show some wear.It’s the people here that make the difference. They just seem real. I’ll keep coming back. They have a non smoking casino area for those that don’t like the smoke too.

The room was in the center tower and seems a bit old. The smell of smoke got all the way to the room even though we had non-smoking rooms. The pool was not easily accessible from the center tower. Never made it to the sand beach.

I have reserved a North Tower - City/River view- 2 Queen Beds. However, when I checked in, i was given a filthy, old, parking lot view, and only 1 king bed with hearing impaired room. During our stay, an AC cover just fall out, but luckily there was a bar that help it from falling down. On top of that, the hallway is so noisy during the middle of the night. It’s not a pleasant stay at all.