Harrah's Laughlin Hotel & Casino

Lets start by saying this place only cares about older gamblers not family friendly even being a invited casino guest having my family with me was a huge problem. So I booked a room here for three nights. I called before i booked to verify what amenities and stuff open. We were gonna go to the Grand Canyon and it was gonna be the prefect resting place for me and my family afyer the 10 hour drive from Reno. Being curious what Laughlin had to offer Harrahs is always sending me free flight and hotel offers to come to Laughlin so we decided to stay here instead of the closer better Las Vegas. Upon arrival we were extremely excited the river and hotel had alot of potential, but the issues started at soon as we got out the car the elevator did not work in the parking garage so we had to carry all our bags down the stairs . The line to check in was extremely long and took for ever. The rooms were very outdated. The first this we tried to do was go to the pool with my son and it was empty and closed even after calling and asking the day before. So we went to the other pool where there were about 20 people there maybe 10 adults and 10 kids the pool bar was closed and the pool was beyond cold but i promised my son we would go swimming. So we did and after 7 minutes security came and told all us kids we needed to go because it was a adults only pool. So we all said we would not leave unless the hotel manager told us we had to since the kids pool was closed AFTER I CALLED TO MAKE SURE MY SON HAD A POOL TO SWIM IN. He came and told us we had to leave that it was for adults only and he didnt care about the kids that he was only there to cater to the gamblers. He told all us adults with kids which was the only people trying to use the pool to go to swim in the Colorado River which is freezing and was hypothetic and to put our kids in a rushing river is just terrible and NOT safe. So we told him we were checking out due to lies and false info given to us before our 10 hour drive there he said fine and we woukd be refunded which i wasnt i still have a charge for the resort fee on my card which i filed a dispute with my credit card company today. No one was complaining about haveing to share a pool with kids the kids were quiet and the only ones using the pool they dont give one care about anyone. DO NOT STAY HERE. I know how it works i have worked for casinos i am a platinum card hold my mom is diamonds plus and grandma is 7 stars non of us will be back to laughlin terrible staff rude not friendly old hotel we were so happy we left and drove anothrt hour and a half to las vegas.....

Traveled with Handicap people, over the course of 1 week unable to get Handicap parking space. Check-in was slow, front desk clerks not very helpful. Terrible on site restaurants especially Guy Fieri's place. Security personnel badgering casino players to keep mask on in between sips of drinks while the smoking section of the casino few wore mask. Witnessed Hotel Guest smoking in the elevators. But the big kicker - - Harrah's closed the family/children's pool so the families moved over to the adult pool. Only the hotel security had a problem with the kids swimming in that pool. Families told to get out, at which time they requested Hotel Manager. Hotel sent some coat and tie Lieutenant down to the pool that refused to let the kids swim for just a few hours. Get out or leave. so some checked out and demanded refund. Isn't that great customer service when a staff member would rather lose guest revenue over something that silly. I will never stay at another Harrah's be it Laughlin, Las Vegas, or Cherokee.

The was an uncleaned room, destroyed by used. Room was in need of repairs walls covering paper peeling off, refrigerator yes, no coffee. Also there was a dog in a near room that barked almost all night. Yes a barking dog. I could have not paid attention had i been paying $20.00 per night, but the cost was at $135.00 per night including resort fees of $19.13. No WIFI to talk about unless you paid $14.00. Reservation ID: 442813464950 and 442813465216.The elevator was not functioning in the north tower. asked to be moved to another room and was charge more for the room claiming center tower was more elite. Experience was terrible.

Having a DIAMOND card at a Caesar's property means NOTHING these days. I'm a Diamond plus member and I'm sorry I am. They stopped Diamond check in...they Closed the Diamond lounges ( except at Harrah's Atlantic City )...you can't get Tito's or even Absolute WHILE you are gambling I was told only Diamond elite or 7 stars can order premium ( Absolute is premium? ) I never heard of the vodka they wanted to service us while we were gambling?Diamond lounge closed ?Diamond check in closed?Free shows closed? (Laughlin never had any shows )Try and use your Diamond card for preferred seating at the Range steak house or Guy Fieri's El Burro Mexican restaurant & they literally laugh. ( I advise eating at the Golden Nugget )They blame it on the coronavirus but if you can open up for everyone and it was packed this weekend then the diamond amenities should be offered! STOP hiding behind the virus. I personally won't spend another nickel at a Caesar's properties until they respect what it took for us to earn our card levels.

We ate at a couple of restaurants at Harrah's, good food and service. But I have a couple complaints, you have the pool open, but the pool bar is only opened Friday-Sunday part time, and the second complaint is a biggy, very few people at the pool and they want you to put a mask on even though your not sitting by anyone. You can be at the pool with no mask but you cant sit on your chair with no one around and you have to mask up. They do not clean the pool or pool chairs or pool railings for covid but they have like double standards. I even told the security people that , they don't make sense. All the senior citizens at the pool have been vaccinated too and we told them that too. We all wore masks inside no problem but your outside in the fresh air and according to the CDC as long as your not in a large group it should be fine. We were never in a large group, maybe 8-10 and not close together.