Harrah's Laughlin Hotel & Casino

This review could be a bit long but please read before you go. This was the worst hotel experience I've ever had and I've been traveling throughout our country and the world. My family has been visiting Laughlins for over 30 years and we usually stay at Harrah's. Now that my kids have kids, we brought them this weekend for the first time. It has been our favorite hotel. It is my LAST trip to this location ever.We arrived very late in the evening after driving over 6 hours and went to sleep right away. When we woke up, we noticed that the room was dirty. Not just a little dusty but full on gross. The shower was disgusting. There was trash from previous guests that didn't get taken out, an empty cup and napkins peeking out from under the bed. Surfaces still had drink stains on them. There was no way that anyonein housekeeping could have missed the lack of cleanliness. We called down to the front desk to have them move us and were told that the hotel was sold out,they could not move us and that "housekeeping services were unavailable due to COVID19". Not available? How about just cleaning the room before a new guest arrives?The coffee maker was broken. There were apparently also no replacement coffee makers in the hotel. We took our own hand sanitizer and used it with a washcloth to wipe everything down ourselves. I should have taken a picture of the wash cloth but it was honesty disgusting.First day at the pool with our family and kids. A kid vomited IN THE POOL. Instead of his parents caring, they moved the water around with their hands trying to dissolve it. We called the front desk and asked for someone to come and clean it. A maintenance person arrived and was annoyed to have to be there, like it was an inconveience and said "it looks fine now". The pool was overfull of families so we decided to leave. Swimming in someone's vomit was not ok and the pool filter was not turned on.Called to see if we could get a Palapa or Cabana for the next day but they said we had to reserve it on the same day we wanted it. Asked for a price, but was told they couldn't quote us a price because "it depends on how busy we are". WTH? Even Vegas gives you a price, regardless of how costly it may be. Why is pricing subjective?Second day in the pool, we got there early and noticed that the water was a little cloudy and lots of things floating (leaves, clumps of hair like someone cleaned out their brush, cigarette butts). The patio surface was gross. Plastic cups from cocktails left from the night before. An overflowing trash can. cigartte butts everywhere. Again, called the front desk and 3 security guards arrived to check out whether or not they needed to call maintenance. I asked them for a net to skim the surface but they said maintenance needed to come. We waited about 20 minutes and were told that the water was "unsafe" and they needed to close the pool and drain it, and we needed to leave. Pool filter was still not working and they said they needed theentire pool to have fresh water . It's almost 100 degrees at this point and the beach was already filling up. We packed up all of our things and headed to the beach. I waited in line for rentals and there was one Palapa left. The girl there had to "look up a price" and it ended up costing me $300. Absolutely ridiculous but we are traveling with young children and needed the shade so I had them charge it to my room.As we were trying to get into the area, we had a cooler (same size as a bunch of other coolers) but a woman who worked there started waiving her finger in our faces and the first words out of her mouth were "Let me tell you how this is going to go....that cooler can't come in here". The people in front of us had the same size cooler except theirs was styrofoam. She could not explain what the difference was and it took45 minutes to take it back to the room because all of the elevators were not working and the hotel was busier than I've ever seen it.The beach was packed. We had a small inflatable raft (big enough for a 1 year old) that had a small canopy (see photo). An attendant came and told us we had to remove it from the water because someone complained that it obstructed their view. Again, WTH? A baby fit into it and it was not big at all. Halfway down the beach closer to the jet ski rentals, a family had an ISLAND out there with 5 people on it, all adults. When we pointed it out to the attendant and asked what the difference was, she said "no one complained about that one". She stood there and waited until we removed ours. Not wanting a conflict or to cause a scene, we took it out of the water. After our beach day, we headed back to the room to find that the pool was open and filled with people. What happened to "we need to drain the pool because it's unsafe?" They kept that same gross water and filtered it. Rather than keep letting this impact our trip any further, we decided to go out to dinner having heard good things about Guy Fieri's restaurant. I walked over to the restaurant and asked about a reservation and was told there were no reservations and it was consistenly about an hour to 90 minutes wait. We wanted to dine at 8pm, and the girl told me to come at 7 to put our name in. I came back down to put our name in and was told it was now a 3 hour wait because they were limiting table sizes to 5 people. I told her that my daughter's family had 6 people (2 adults / 4 kids) and she said they could not dine together, that they would have to be split up. Huh? 4 kids ages 8 and under and they couldn't sit together? The girl got snappy with me and told me it was Nevada law (not true, I looked it up while I was standing there and it is parties of 6). We left and went to In and Out down the street.The casino was dirty, carpets were not vaccumed in awhile. Trash cans were overflowing in multiple locations throughout the casino and hotel. I saw one person walking around going through the motions of wiping down the slot machines. The ceiling tile in one of the elevators was on the floor. We told the security guard. The next day it was still out of the ceiling but propped up against the inside of the elevator.The line to get into the elevators (only 2 were working at the time) stretched down the hall in front of the burger place, ice cream place and pizza place, also blocking their entrances.There were many more little things that disappointed me but it would take much more space to list them here. When I checked out, the front desk girl asked me how our stay was and I told her it was disappointing for the first time ever and we probably would not be back. Her response was "oh, okay". Not I'm sorry, how can I help you, what happened. Not one person working here this time cared. They do not are about safety and sanitization during a pandemic. As a hotel, they are lucky to be open and have guests at all. I was just in Vegas last month and stayed at the MGM Grand. Their safety protocols and cleanliness of the hotel is the best I have ever seen. My comparison, Harrah's Laughlin was a dirty mess no better than a run down motel.Again, I've stayed here numerous times over a 30 year period and have never seen anything quite like this before. In all honesty, this hotel should be closed down and sanitized before ever letting another guest walk through the doors.

I needed a break from all of the COVID stuff, so I settled on a 5 day/4 night stay in Laughlin. Never had been, and Vegas is still a little mecca for the virus. I had booked my reservations 1 month ahead, so the pricing was very good, and I was looking forward to the private beach area, and pool. I had requested an early check in for 1 pm, with no guarantees the room would be available, but it was!!! So a good start. Was in the room by 1:30pm. My room was very marginal in the Central Tower, but I did have a great view on the 12th floor of the Colorado River. AC unit was left at 60 degrees for my entire stay, but the room never got below 77 degrees. Also, 2 minutes into my showers, I would be standing in 3 inches of water, so very poor drainage in the tub. I was not expecting Housekeeping Service, and there is none. This I do blame on COVID, but Harrahs gives you absolutely no directions on what to do for towels, etc. I just ended up calling Housekeeping, and requested fresh towels daily. Beach was terrible, with no enforcement of social distancing, no mask requirement, etc. Adult pool was OK, with mask requirements in your chairs, but not in the pool. As for the Casino, I saw absolutely nobody cleaning slot machines, ticket breakers, etc. They are cleaning the counters in the Cashier area, reception desk, and the gaming tables.The overall appearance of the hotel needs a major facelift. Looks run down and old. Stains in flooring, cracks in walls both inside and out, wrinkles in carpeting, etc. I get the Hotel is 35 years old (I googled it), and we are in the middle of a pandemic, but I just feel they can do better. On a positive note, all of the food was amazing, which absolutely did not fit the Hotel. Guy Fieri's Mexican restaurant, Pin Up Pizza, Smashburger, The Beach Cafe, Red Mango were all eaten at, and were truly excellent. I would not stay there again, except to stop in for some of the great food. The Riverside, Edgewater, AVI, and Aquarius, which I all visited, appear to be in much better shape, although I did not see the rooms. Good Luck!

$70 sign up through Caesars Rewards program.I know that doesn't make it 100% fee free, BUT still a great value. No room fee, no resort fee, no airline fare, free transport to and from small uncrowded airport.Took a new uncrowded 737 to Laughlin,NV. 47 people on board left for our destination 20 mins early! Sun Country Airlines had a AWESOME crew and clean new plane.Snack bags provided by Harrahs entertainment included a beef stick,cheddar crackers, granola bar,,chocolate chip cookies and water.!! 2:20 hourflight,Bumpy flight at times.Arrived at airport ,deplaned on an old school ramp and jumped the free bus and was in our room in 30 mins. Expedited check in.Room is clean and modern,unlike many reviews which I had read. Hot and cold water and pressure is great. Cold water is cold as you will appreciate it in the 113° desert.(the accommodations were by far better than our last stay at the Flamingo Las Vegas June 2020)1st day slots were a push, drink service was rapid and poured strong(yes!). $10 min limit on roulette. Table games we sterilized anytime someboday vacated a seat.( they don't do that in Vegas) The house is addament about face masks. Ate at the pizza place 1st floor. $8 for a HUGE slice (good value)Bed is firm but its subjective to the individual.Day 2 Coffee maker in room! good cup o Joe. Nice shower in room, fresh nice smelling clean towels.Dropped into the cafe' for an ample basic breakfast $30 ( discount for Caesars reward members) Great food. Again very nice and accommodating staff.So far not 1 unpersnoable server or stsff member. Played slots and won $300. Next up take the water taxi($5) to the rest of Laughlin as it is too hot to walk that mile.There is a riverwalk there that connects the resorts so one may meander and scout out the other resorts.

We come to Laughlin every year to enjoy the beach like atmosphere and the frigid Colorado river on a hot day. We have stayed at this establishment multiple times and never encountered so many issues. We checked in on one of the kiosk's in the lobby, once we received our room key we went up only to realize it was the wrong room (Single king instead of a double premium). We went down to the lobby and we were given the room we paid for. We tried to get into this room and the key would not work, made another trip down to the front desk and again were given a different room. The beach area was super crowded and the palupas that were once free to use now came with a charge, we were not allowed to bring personal umbrellas either. Day 2 we decided to get a cabana, the staff in the rental office was extremely accomodating and so was the security in the area. The food was reasonably priced and there was little to no wait. Got back to our room only to find out that housekeeping did not clean due to COVID protocols. We also noticed a bad stain on the comforter that we did not notice the night before. We called down to get more fresh towels and a new comforter, we were told that we could not get a new comforter but we can get 2 blankets if we wanted. I waited 45mins and they still did not arrive. I had to make a trip down to the front desk to inquire the status. Soon there after the runner arrived, she also was extremely polite and pleasant. Last and final issue was the toilet paper dilemma, late in the evening we ran out and there was no additional roll in the room, again called own for assistance. 45mins later still no Toilet paper, again made a trip to the front desk to inquire. By the time I got back to the room the toilet paper arrived.I will say that the staff was extremely polite and professional and they are what saved this from a 1 star review. As I said harrahs has always been our go to when we go to Laughlin . I am just hoping that this was just a fluke weekend.

I would give this Hotel and Casino 1/2 Circle. I made 3 calls to have the AC looked at, 2 times on Sunday and once on Monday when I had to get new room Keyes and they never came. (Room 20575). It was 115 on Sunday and 109 on Monday. Our room was HOT! I had the ac on 60 and it wasn't working. The room was so hot it was horrible. The elevator in the parking structure was cooler than our room, how does that make sense? Right now at check out, I told the lady about my requesting maintenance to look at the AC and all she did was remove the resort fees $24. for 1 night and acted like she was doing me a favor. Hmm hmm I was in that hot room for 2 nights! SMH 🤦🏻‍♀️ Also, on Monday I added an extra day by calling the front desk which was ok, however the room rate was more expensive on a Monday night than Sunday night, when I asked if that was with the essential workers discount he just said it's with the players card on file. Really! I had to ask to move to another tower to get a rate of $74 and he said he would match the rate so we can stay in the same room. Then we left for the day to the beach came back at 7pm and our room keys didn't work. I was pissed! . The front desk never told me I had to go and get new room Keyes. And , if that isn’t enough..... I just looked at my receipt and they charged me the $74 to add the 1 night but I just seen they charged me an additional $12 upgrade. That was NEVER mentioned to me. It isnt that hard to provide good customer service, not great just good. I will NEVER stay here again and I do not recommend it. Beware confirm all charges before paying.