Well, so we had visited Harrah's while on a previous Laughlin trip and after walking around the grounds, thought it might be a nice place to stay on our next trip. Unfortunately, COVID hit so it was a while before we could make it back out to Laughlin - over a year. So we really were expecting something great. We got there on 6/11/21 and our first experience driving up to the hotel? NO VALET. I am a Caesar's Rewards Platinum member and I had been doubly excited to stay at Harrah's because in the year we'd been away, it had become a Caesar's property. Unfortunately, NONE of my platinum perks mattered a whit in this place. We were told upon check in that the hotel was full and had been so for a couple of weeks. So you'd think in that time, they'd be able to fix their darn elevators knowing that that many people would be in the hotel. But no. Every time we wanted to go to our room or leave to start the day, we had to wait in a huge line just to get downstairs or up to our room. There were TONS of people in the hotel with their screaming children everywhere, including up on our floor. When I asked our neighbors across the hall to keep their children quiet and bring them back in their room, I was told that I should go elsewhere if I couldn't handle being around children! Seriously? Who in the world brings their children to a casino hotel??? And why does Harrah's not have separate accommodations for families with children? We've always stayed down at the Tropicana Laughlin and they have a separate tower for adults and one for families. You'd think a huge place like this could accommodate that simple request. I seriously don't mind kids, but parents who let their kids run up and down hotel hallways at 10:00 pm should be horsewhipped. I had particularly been looking forward to spending time on their beach, however, those accommodations were sorely lacking as well. No shade unless you buy a $150 chair or a $350 umbrella! Ridiculous. We ended up spending most of our days elsewhere. The casino, however, was a fun place and they run a great crap game! Other than that, our room was clean and comfortable with a nice view, but of course, no maid service. The grounds at this place need some serious work. It's like an old resort that was let go to wrack and ruin and is till attempting to act like a resort. Really sad, because it looks like this was once a nice place. Perhaps with the prestige of being a Caesar's property, it could be again. But it's going to take a whole lot of work! Save your money and go stay somewhere else until this place gets their act together.