Harrah's Laughlin Hotel & Casino

They offered us "comped" tickets to Chicago. We had to wait in a 2 hour line during our vacation to pick up tickets.... Room smelled, lost at every slot machine I played at. We tried to get a burger from Smash burger before bed, it was closed. Tried to get nachos at Guy Feari's for lunch, it was closed. Far away from all of the other casino's. Hmmm, their carpet is cleaner than Edgewater's!!!!

So, I asked for a upgraded room in the South Tower. Room was very pretty with modern style. Until you look closely, the outlets were installed on a 45 degree angle. So you had to plug in the air dryer sideways. The windows to look outside were filthy. Shower installation was stupid. Half glass and all the water flooded the floor in the bathroom.The bed and pillows were comfortable.Television was huge. Overall it is paint on a pig. LolThe Friday night seafood buffet was beyond amazing. Crab legs size of your head. All the seafood was delicious. Our server Ramona was so nice and attentive. She has been there for 20 years. Drink service was wonderful. Hotel needs a major renovation. Smells like stale cigarettes and stale air. Check in check out was great. Thank you Chelsea at the front desk for a wonderful check in.

. Took charter flight to Laughlin. Only two of the three bathrooms working for 175+ people. Surprise detour to Minneapolis for fuel and pilot change. Made trip very tiresome. Very hard landings to the point where on return to Roanoke, luggage compartment door would not open. Hotel room was very nice and cleaned everyday properly.Had good time on river riding taxi and a cruise. Would return if kinks on flights are ironed out and pilot learn to land softer.

First off when we booked we asked for a room in the supposedly “adult only tower” and also requested a room on a high floor. Our confirmation “confirmed” we were in that tower. When we checked in we were given a room in the old part. We complained and were moved to the other tower but they only had a room on the 5th floor and we were told it was no longer “adults only” even though their website still says that. Our room was dirty and smelly. I noticed the front grill of the air conditioner was hanging off and as I went to put it on I could see behind it and have never seen so much dust. We didn’t even want to sleep their for fear of allergens. We went for a walk down to the pool and it was filthy as well. We were booked for 3 nights but checked out the next morning, no way we were staying in this dive for more than a night. They should be ashamed of themselves. All the money they rake in and that’s what you get. Oh and the lovely resort fee that you have to pay to use wifi was also a waste as the internet didn’t work either. Won’t ever be back and people should stay “ANYWHERE” but there. I gave it one star only because zero or negative doesn’t exist.

I love Harahs Laughlin, as a mater of fact it's where we always have stayed, but they need a litle facelift in there rooms. The facility has become outdated a little. I still love all the beautiful fountains. it's just mainly some of the older rooms and suites. The vies we had was absolutely stunning Thanks to one very special Special Harrahs Employee named " OMAR " !!! He was the best Customer Service Representative I have ever encountered in a Hotel. He was fabulous, he got us the perfect room, with a beautiful view of the city of Laughlin. Omae, we will be back to Harrahs Laughlin because of people like you !!!!