Harrah's Laughlin Hotel & Casino

Our room was in the South Tower, looking into the mountains. It was a great room with 2 double beds and a walk-in shower in the bathroom. Large screen TV on the wall and a small table for our things. We didn't have any luck in the casino but we did see many people winning jackpots! Overall we had a great trip and would definitely stay here again!

Harrah's treated us extremely well. Our room was clean, the bedding was good although I wish they added extra pillows and towels. We had a great river view. The hotel practiced all Covid measures on arrival. Not all patrons used masks ( this should be mandatory but.. ) the tables and slots were kept within Covid standards which we felt was good on Harrah's part. Although food dining was extremely limited at the hotel due to various reasons unknown, we were able to enjoy most restaurants, and also dined off site due to this. It wasn't a huge deal. We wanted to try other places anyway. The river area was amazingly kept, the jet ski rental area was easy to rent and we had a lot of fun. We will continue to keep coming back to Harrah's Laughlin.

We were a party of 11 with 6 separate rooms I needed bell service and they refused I even talked to the supervisor and she also said no , when i booked my room they never informed me that they would not be able to accommodate us , she told me she would refund me back for the room I told her we drove 4 1/2 hrs she basically told me to leave . I called the Edgewater and was able to get a room a lot cheaper than Harrah's . I will never book Harrah's again , the rest of our party had already checked in so they stayed but later told us they would not stay there again because the staff was rude , the rooms were not all that great , that it's too far from the other casinos and the water taxi stops at 10 p.m. We stayed June 23 , 2020 for 2 nights I would say call ahead if they offer bell service or valet

Let me preface this with I have stayed at many Harrah’s Resorts and have had a great time. My recent experience was not only disappointing, but the worst hotel experience that I have encountered. To start we came to Laughlin for a friends wedding expecting to have a relaxing couple days. Harrah’s Laughlin has put a damper on this event. - to start the facilities are in disrepair and are dirty. They lack the attention that is received by a gas station restroom. Carpets that have not been cleaned, piles of trash in cans and on floor, the hot tub empty with dirt and debris present. - the staff appear to be poorly trained in hospitality or have become hopeless due to the neglected conditions surrounding the property. From front desk staff that appear that they would wish to be anywhere else, floor staff that are dismissive and an overall sense that the facility is failing. -Prior to leaving for our trip we had called to confirm that the restaurants and other facilities would be open. We were assured that all the restaurants and facilities within the resort other than the valet would be open and available. Most all of the restaurants were closed upon our arrival, and while there the renaming cafe was closed. We were advised that we could get sandwiches from the gift shop. - we had booked a room for 2 nights, after helping set up for a wedding we needed to refresh before evening festivities. Upon returning to room the keys did not work. We went down to the front desk and was advised that a system error had occurred on their end and that the reservation was changed to one night only. Which I understand errors occur, but to be then told that they would not honor the second night and that they had no rooms available. - the front desk did give us a key to retrieve our items, upon us getting ready to leave the room we heard a knock on the room door, a security officer was present to ensure that we evacuated the room. At no time did we have any type of adversarial or hostile interaction with staff. In Totality I can honestly say that Harrah’s Laughlin has definitely tarnished my opinion of the Harrah’s/Cesar’s group.

We knew things would be different when Harrahs opened after covid and some things we knew others we did not. Hoping to save others surprises and frustration. They are not ready to accept charters - Not at all! They are running on a skeleton crew and most things are self service if that. We will start with the plane - There are no cocktails or soft drinks served...Period. You cannot get them, buy them or bring them on the plane. They do give you a small bottle of water and the sealed snack. You must wear your mask on the plane at all times. Your temp is taken at the airport before boarding. When arriving in Laughlin - there is no baggage service NONE. You must go to luggage claim at Bullhead Airport, get your bags and load them on the transportation buses then get on same bus for ride to Harrahs. Once at Harrahs you sit on the bus until your temp is taken again, then exit bus, remove your bags from under bus carriage and cart them down the sidewalk in front of valet (currently no valet service) to the far doors by central tower, get your room packet (there is only one person handing out keys so expect a line, then you haul your bags to your room. You will do this same luggage procedure leaving - again YOU are responsible for get your bags from room to the bus luggage compartment. Rooms: there is no housekeeping service during your stay . Your get 2 bath towels, 2 hand towels, 2 face cloths, no trash removal, no replenishing of anything. You may request additional amenities (towels soap etc) but except a 2 hour wait if you get them at all. Room service - we called, got a recorded message to call another time...we did phone rang, rang and rang no one answered. The Range is open and had one opening for 5pm the day we arrived - the other 3 nights we completely sold out. The buffet, or course, is closed and the beach cafe was closed 2 days during our 4 night stay. (due to short staffing) The Mexican restaurant is only open certain days and times for dinner. One night the only choices we had for dinner was Smashburger or Pinup Pizza. Lines, lines, lines, lines.....we went to the convenient store and bought snacks. One morning, when the beach cafe (only place for breakfast) was closed due to short staffing, they handed out to people in line a Styrofoam to go box with scrambled eggs, 2 strips of bacon and hashbrowns in itl Those quickly ran out. If you decide to visit another casino to find food, take the river taxi. Only 2 taxis are operating and your wait will be 45 minutes. The Diamond (Laurel Lounge) is closed so that is not an option either. The only thing their wasn't a wait for were machines even though half were shut off for distancing purposes. The cocktail services did a fantastic job even though they had to tend bar in the no smoking area and serve the gaming floor. Diamond check in is closed and no host to be found even though I requested mine twice. We love Laughlin and have gone there at least 2x - 3x a year for the last 12 years. But this was horrible. Ask staff a question and get 3 different answers... tried to get the phone extension for room service and was connected with the health club/spa. Couldn't use Master Card in the gift shop if it is a debit Master Card glitch in system want take pin numbers. So if you still feel the need to go, this is what you will be up against. Kids, families, tents all over the beach - you will struggle and wait for everything (except losing your $'s - that they have made very convenient. Just wait a few months and hopefully they will have their act together....at least I hope so -because I do love going there but this trip, I could wait to get on the plane home.