The advertisement pictures online (specifically of the rooms and spa) do NOT accurately depict what you receive when you arrive. Overall, the majority of the employees were friendly which off sets the cosmetic appearance. I would certainly NEVER recommend the spa experience to any family members or friends. I would highly recommend improvement in this area or to get rid of the spa all together. I booked an 80min wrap for my sister and 80min massage for myself. We arrived 40min prior to our appointment and were told there were not any services we could enjoy such as a sauna or steam room. In my opinion these are bare minimum when visiting a SPA but I was ok with it due to the fact I did not do my research in this area prior to booking our services and whether these options were offered or not. I suppose I just assumed all Spa prices were inflated to cover amenities such as sauna/steam room. My sister and I grabbed a drink downstairs and arrived right on time for our appointments for the second time. My sister went back first for her body wrap. Then the masseuse who was very kind came over to me. She asked if I needed to use the restroom, I replied that I might as well try. She showed me to the restroom and told me they were waiting on toilet paper but pointed to the box of Kleenex tissue and told me I could use those....Luckily I did not have to use the restroom that badly. I walked out of the restroom and over to my masseuse who was standing by the reception desk. She then held open the door (where we entered the spa) and didn't say a word. I looked at her and the receptionist kindly told me to "follow her". I walked out of the actual spa and we took the elevator down to the pool area. The masseuse told me we would be going down to the pool area for my massage. At this point I was slightly nervous I booked a poolside massage. I continue to follow her out of the elevator once we arrive to the pool level and she leads me to this janitorial looking room underneath a staircase in a corner. I will be honest, if it was a male masseuse I would have refused services. The room was tiny, it was a complete joke, especially in comparison to the advertisement photos online. The masseuse herself was very kind, massage was average. After the services, the elevator was full so we took the stairs back up to the actual Spa. I went to pay for both of our services and out of respect for the employees tipped 20% for each of them. The receptionist told me because I didn't have
