Harrah's Laughlin Hotel & Casino

We had a free charter trip so my wife and I went for 4 days. Beach was beautiful, the water taxi is fun and convenient. Food options were pretty good and the food was tasty. Casino games were very unforgiving and my wife and I seemed to never win anything at any point. Rooms are outdated but charming in an old way. You can definitely get a strong smell of dog urine walking down certain halls. Bottomline is that we would consider staying again if it was comped, but if I was paying I would try another place.

Great trip, everyone is following guidelines. Very different from previous trips but glad we came. Everyone was nice, casino was not crowded at all. We both won enough to have a good time. Used text to get what we needed for our room, that worked great. Only thing we will miss is the pizza since it will not open until the day we leave to go home, maybe next time.

Too much so will bullet point:1. Checked in at 12:30 AM after a long drive. Line at checkin desk despite the hour and VIP check in desk just ignored us while chatting. Then when finally able to do some work gave us attitude and huge headache about needing adjoining rooms. 2. Got to rooms which resemble cells from Oz. please see attached pictures. Dirty tissues on box in corner. water stains all over bathroom, rust stains, chipped paint, wholes in wallpaper, furniture looked like it had been used by woodchucks for training. 3. Shower had almost no water pressure 4. Tried to eat at restaurants but not possible as you needed a reso. I called operators 7 times to finally be told you had to walk down to the restaurant as they do not answer the phone...WHAT?5. Elevator scene a mess. 25 minute waits to get up. The hotel has service elevators which were occasionally manned but rarely and with no apparent pattern. luckily I was only on the 7th floor so got some exercise as the gym was closed. 6. Resort fee....WTF? for what? WIFI? No gym open, self parking a half mile away up a scary elevator, no amenities. 7. Asked for the GM's contact so I could contact him. No one in the entire organization knows who he is. Not the front desk, not Ceasars main line, not their HR dept. Maybe explains the disaster show. 8. Smoke free casino is NOT smoke free.

Okay hope your ready? usually if I do a review,if I really think ppl shouldn’t stay there. So check in was a disaster I waited over 20 min just to check in and there were only 2 ppl at front desk at 7pm there were probably over 30 ppl in line. the way they have the front desk que set up is the stupidest way I have ever seen (makes no sense). Then also the rate jumped up 15 dollars from earlier in the day when I checked and when I asked why the guy at front desk said oh we got super busy today? 🤷🏽‍♂️ So I proceeded to the elevators and the nightmare begins. There was a huge line just to get into the elevators it took 15 min to wait to just get in the elevator and 2 elevators were down. So I get to my room walk in. Well for 130 a night what a pos. I paid 45 for a night at the pairs in Vegas so much better. anyways I walk in it’s old Outdated musty smell. You can see where the stains used to be in the carpet. The grossest part of all was all the hair in the restroom 🤮. Like do you not have a housekeeping manger that checks the rooms? So I went down to the front desk again. To speak with manager. the manager asked if I wanted housekeeping to come up and clean or switch to a new room. seeing as I had a crappy experience already. I said just give me a new room. Which is what he should of said an given an upgrade. So I had to go back to my old room and grab my stuff (also waited another 10 min just to get into the elevator also). So I get to my new room and check to make sure it’s clean and this one was same if not worse. Hair again in the bathroom looked like pubic hair 🤮. They didn’t vacuum well was bits of trash or something on the carpets. Then I went to turn on the lights and one didn’t even work. At this point I just said fuk it and I just gunna sleep because I was irritated and tired. I will never stay at this harrahs again it’s sad because it’s a Cesar property . all the others I have stayed at have always been clean and nice. The staff are very friendly tho so that was the only good thing! Also the gambling floor is quite small not lots of options and I’d say half of the machines are old.

We've been coming to Laughlin for years and either stay at the Tropicana or Harrah's (we are Caesers Rewards members). We chose Harrah's for our last trip. Check in was fine, quick, staff was pleasant.Our room was in serious need of deep cleaning and/or remodeling. Stained carpet, dusty windowsill, unkempt feeling in the room.I would like to mention that the staff in the Beach Cafe, especially Michelle and Lexi, were awesome.