Harrah's Laughlin Hotel & Casino

Too many walking around smoking and congregating with masks completely off. I did complain to 3 different personnel (one was a manager coming from out of the office) and all said to tell the people on the floor. We went to the Riverside and all personnel watching for corvid offenders had uniforms on and were walking around telling people to cover their noses and put masks on. Smokers there must keep masks on unless they are taking a drag off their cigarette. Cannot sit and smoke with masks down below their chin or walk around smoking as they do at Harahs. I witnessed this several times and was seated by some of these people. Our room was terrible. Bed was swayback and lumpy and water was running down the wall from the A/C and the rug was wet. We did get moved the next day to a nice room in the South Tower. There were kids running up and down the hall in the wee hours of the a.m., partying going on in the parking lot and it sounded like fireworks going off. I have always enjoyed staying at Harahs but would probably not go back until covid ends and employees were more vigilant.

Asked for a non smoking floor/room. Room had a heavy smell of cigarette smoke! The room had plastic utensils left on tv stand. The hallway carpet was torn and stretched to the point you tripped several times walking to the elevator as well as filthy! It literally looked like house keeping just swept everything out of the rooms into the hall. It was so bad even our dog cried all night to get out! Only saving grace was the staff we did encounter were very pleasant and tried their best to be accommodating. We will never stay here again!

Black mold on bathroom ceiling, carpet looked dirty, carpet strip was up and kept tripping on it! Lack of food choices and poor management on hours of operation for food pizza place doesn’t open till 5 pm smash burger opens at 11 and only other choice is Starbucks with long lines or Cinnabon with longer lines

Moved rooms 2x due to cleanliness. Ended up in your 2 tower 3 suite both were dirty rooms. Dusty under the beds, dirty ashtray.Won't stay unless in tower 1 anymore. Very accommodating on getting me a room each time.

The Birthday bash was mashed. Pool was drained ,hot tub non use. Beach cheap drinks too expensive. Spider in bathroom. Brought own coffee maker!Covid is difficult enough, staff was 45 min.to just answer at pool is serve food. Drinks way to slow at poolside.