Harrah's Laughlin Hotel & Casino

Check in went very good with south tower with nice room. Casino exper. was very poor. The play and pay was bad. this was for everyone we talked with. Most went off site to gamble after 1st day. we had a bad anniversary dinner experience at Range Steak House. We were told we did not have reservation, even after making them personally on last stay and rechecked by phone. we were treated rudely and when we told the hostess we had print out they she found our reservation. We then sent a text to confirm by selecting a 9, when we did we were canceled. We were finally seated.to save the evening, Cody came to the recue and made the evening special. As in the past food is just so-so, but there are just a few choices in dinning here. Just might be last trip to Caesars properties. New owners making many changes and the old timers are being thinned out. It has been great ride though.

Many things went wrong on this trip. First of all I called ahead to see if the valet was open and I was told that it was. It wasn’t and I had a broken leg.I had to walk a great distance to get into the hotel. I had asked numerous times to get a room close to the elevators because of my broken leg. The room was about as far away from the elevators as you could get. And I was assured that this would not happen but it did. It was a very disappointing trip and one that I’m not likely to repeat.

Our room in the South Tower at Harrahs was great! It was clean and updated. There is a text concierge available 24/7 and always replied to questions quickly. The restaurants were conveniently located and Smashburger was open all night. We enjoyed the beach and the river was absolutely beautiful.

Horrible experience:elevators in the North Tower not working properly, up to 1 hour waiting. No soap, shampoo or toilet paper in room. At the price we paid $330 for 2 nights per room, this is unacceptable

Awesome experience, we loved the fact that we were steps away from the river. The staff is super friendly and gave us the best service everywhere we went at Harrah’s. Restaurants, pool, concerts etc. We are coming back for sure!!!