Let me preface this with I have stayed at many Harrah’s Resorts and have had a great time. My recent experience was not only disappointing, but the worst hotel experience that I have encountered. To start we came to Laughlin for a friends wedding expecting to have a relaxing couple days. Harrah’s Laughlin has put a damper on this event. - to start the facilities are in disrepair and are dirty. They lack the attention that is received by a gas station restroom. Carpets that have not been cleaned, piles of trash in cans and on floor, the hot tub empty with dirt and debris present. - the staff appear to be poorly trained in hospitality or have become hopeless due to the neglected conditions surrounding the property. From front desk staff that appear that they would wish to be anywhere else, floor staff that are dismissive and an overall sense that the facility is failing. -Prior to leaving for our trip we had called to confirm that the restaurants and other facilities would be open. We were assured that all the restaurants and facilities within the resort other than the valet would be open and available. Most all of the restaurants were closed upon our arrival, and while there the renaming cafe was closed. We were advised that we could get sandwiches from the gift shop. - we had booked a room for 2 nights, after helping set up for a wedding we needed to refresh before evening festivities. Upon returning to room the keys did not work. We went down to the front desk and was advised that a system error had occurred on their end and that the reservation was changed to one night only. Which I understand errors occur, but to be then told that they would not honor the second night and that they had no rooms available. - the front desk did give us a key to retrieve our items, upon us getting ready to leave the room we heard a knock on the room door, a security officer was present to ensure that we evacuated the room. At no time did we have any type of adversarial or hostile interaction with staff. In Totality I can honestly say that Harrah’s Laughlin has definitely tarnished my opinion of the Harrah’s/Cesar’s group.