Harrah's Laughlin Hotel & Casino

PROs: Casino staff very friendly, introduce themselves each time. Got a feeling of warmth from them. There is a smoking side to the casino and a non smoking side. Non smoking side is smaller, but has many of the same 'popular' slots as the smoking side.CONs: Casino seems small, well worn, and very dated. Could use a serious makeover. Room was on the 18th floor in tower 3 (where the suites are) The room was in VERY poor condition. The orange carpets were filthy and pretty much black in all the traffic patterns. The tiles on the floor of the bathroom were cracked/broken, there was long black hairs in several places on the bathroom floor (clearly not mine) There were insects in the bathtub trying to get out (Silverfish) As they say, if you can see one, there are lots more that you don't see. The plumbing gurgled quite a bit, and the shower curtain had a small rip in it. Everything was run down, even the interior of the closet, which was wooden, needs refinished. Bed seemed clean if you don't mind the sheets being more or less see through, and was reasonably comfortable.ONLY self check in kiosks. If you want the personal touch at check in, your out of luck. But the employee who helps you with the kiosk was over the top 'chirpy' and helpful.

What a bad experience, first Jermey in front is the only good thing. Where to start first the room we had a suite it was a decent size, it overlooked the parking lot, looks as if you just stepped back in time to the 70’s you get a ugly green from the drapes to the bedspread. Carpet is outdated, paint looks as if it was painted by a two year old. Tv in living room should be in bedroom and a bigger on in living area not a big deals as you don’t watch tv but at night in bed or while waiting for wife to get ready. Bathroom was fine his and her sink, tub separate room for toilet and shower. Customer service is poor here front desk doesn’t answer phone at night even after multiple calls. Wanted to do jet skies on the day we were leaving wanted a late checkout however they don’t do, we were going to spend $180 for two jet ski and willing to pay for a late checkout, well they don’t offer it so money spent elsewhere. We have a comp room they wanted us to check out then re checkin just to stay a few hours after crazy. Then the buffet closes early so no food options trying to figure out if they want you to drive after drinking all day to buy food because they close. Then you walk through the casino in the evening and they have black boxes on almost all machines not allowing you to play after a certain time crazy. Vegas is by far way better and this place will never receive business from me again. Slots are tighter then Vegas only good thing is drinks are cheaper. No clubs once so ever so forget about nightlife as there is no. No need to dress nice or bring nice clothes as you will never use them no clubs what’s so ever.

Great place - Friendly employees - always there to help. Great places to eat and beautiful pool. We love the beach area also. We like that there is a smoking and non-smoking casino. Quick service in any part of the Casino that we might be.

During a trip in which our luggage did not make the trip, Harrah's and their awesome staff took ownership of our troubles and made for a good experience when it looked liked it would be a total disaster.

Fabulous hotel in a great location. Nice pool, beautiful scenery, good restaurants. Service was a bit slow on the drinks, but the waitresses were great. Also loved the water taxi up and down the river. But don't expect to win on their slot machines.