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Harrah's Metropolis is Now Open Daily from 8 AM to 6 AM

View our Health and Safety Protocols.

Harrah's Metropolis Health and Safety Information 

Harrah's Metropolis will implement Caesars Entertainment, Inc.'s new health and safety protocols, enhancing its existing plans and practices in these areas. Harrah's Metropolis is focused on creating an enjoyable  environment that emphasizes sanitization and physical distancing practices.

Prior to entering, guest screenings will be conducted. In accordance with directives from the Illinois Department of Public Health and the Illinois Gaming Board, team members and guests will be required to wear masks, which will be provided by Harrah’s Metropolis. Throughout the property, you can also expect the following:

Cleaning & Disinfecting

  • Our property is cleaned and disinfected daily and throughout each shift
  • Team members have been trained on cleaning and disinfecting procedures and proper usage of PPE
  • High touch items are cleaned and disinfected between use


Physical Distancing

  • Physical distancing procedures are implemented, including appropriate signage in queuing areas
  • Casino floors, restaurants, and other seated venues have reduced capacities allowing for appropriate physical distancing


Hand Washing & Sanitizing

  • Additional hand sanitizing stations have been added throughout the resort
  • Team Members will provide hand sanitizer at check-in, table games, cage, and other transaction points
  • Hand washing reminders are posted throughout restroom facilities

Wear Masks

  • Everyone is required to wear masks that cover their nose and mouth

Casino and Gaming

Slots

  • Slot machine banks are arranged to allow for proper physical distancing
  • Machines are disinfected regularly
  • Hand sanitizer stations are available near slot banks

Table Games

  • Positions are limited at each table to allow for appropriate physical distancing
  • Three players per blackjack / roulette / mini baccarat / carnival game table
  • Six players per craps table
  • Guests are not be able to congregate behind players at a gaming table
  • Where possible, procedures are adjusted to allow only dealers to touch cards
  • High touch gaming items (dice, chips, etc.) will be routinely disinfected, and cards will be refreshed more frequently
  • Dealers provide hand sanitizer to every arriving player

Hotel

  • Front desks are arranged to allow for appropriate social distancing
  • Queues are marked to identify the appropriate distance between guests
  • Hand sanitizer is provided at the front desk
  • Team members, including guest room attendants, do not enter occupied rooms
  • Guest deliveries are dropped off outside the guest room door

Dining

Restaurants

  • Table configurations are adjusted to allow for appropriate social distancing
  • High touch items are cleaned and disinfected between guests or replaced with disposable versions
  • Hand sanitizer is provided at entrances
  • Self-serve items, such as condiments, have been removed
  • Refills are not be provided for self-supplied beverage containers

Beverage

  • The State of Illinois mandates alcohol service end at 11pm

Retail

  • Queues are been marked to identify appropriate distance between guests
  • Hand sanitizer is provided at the entrance

Now Open

Hotel
Casino
Cashiers Desk
Entrances: Hotel North
Caesars Rewards
Center Bar
Bridges Dining Company
Harrah’s Signature Bar
Jackpot Giftshop

Temporarily Closed

Room Service
Valet Parking
The Laurel Lounge

For the most current updates, please follow us on the Harrah's Metropolis Facebook page.

Caesars Entertainment Health & Safety Protocols