Harrah's Metropolis Hotel & Casino

Room with view of river was nice, but not worth the price. $15.00 Resort fee, for what? Restaurant was closed on Monday. Room was clean but outdated, and even though listed as a non smoking, you can still smell the old smoke.

So, we drove from Memphis, TN to Metropolis, Il. We were told we could check in at 3:00 p.m. but upon arrival, I was told check in was not until 4:00 p.m. We were really interested in the Superman store but noticed there was a Harrah's casino. We read all the reviews before making our reservation and thought we would give it a try anyway because you just can't be sure about reviews sometimes. Well, I have to say, the reviews are spot on. While we didn't have an issue with our room, we did have issues elsewhere. The room was as expected, and it was actually a nice room. The front desk staff, very unfriendly. The Casino staff treats you as if you're a moron. You still have to wear a mask and you have to scan your driver's license before you enter. The Casino does not give you free drinks while you are gambling, and you cannot smoke in the casino. We are both cigar smokers but could not enjoy our stogies while we gambled. Thinking we would at least receive free drinks while gambling we ordered two beers only to hear "that will be 9.56 (not exact change amount but it was almost 10.00). Looking around we couldn't help but wonder how these people could afford to just give their money to this casino because that's exactly what you do. These machines are so tight, I can now see how this hotel is surviving in this area. Needless to say, we will not be back. As a matter of fact, we had two nights reserved and left after the first night. No sense leaving our hard-earned money to a place that can't even give you free drinks. Not only that, but their buffet is also closed and the only restaurant that "might" serve breakfast doesn't open until 10:00 a.m. If you are an early riser a really good place for breakfast is called Yesterday's. They have excellent hash browns and very friendly wait staff.

Not worthy of the Caesars logo. I’ve been to many amazing Caesars properties. This, sadly, is NOT one of them. The list of errors is extensive. First of all we paid $250 for a non-smoking two double bed room that smelled strongly like smoke! We both woke up stuffy with headaches from the stench. Other lesser errors include - the curtains didn’t close completely. There was a five inch gap. (seriously???! In a casino hotel? We gambled very late and craved sleeping in, but nope!), the remote batteries were dead or the remote just didn’t work, and there was no hand soap only body wash in the shower. No hand soap? Just plain weird). I enjoyed my other Caesar’s stays, but I will definitely not return here.

I was favorably impressed with Harrahs despite the small town location. The views on the river were great. It was very easy to hear other guests so better soundproofing would be welcome. The restaurant did not open until 10 so we were on our own to find breakfast. Perhaps they were short-staffed and open on weekends? I was able to make coffee in the room, but we were disappointed to have to eat donuts in the car rather than consume the breakfast spread we had planned.

Do not stay here. Absolutely run down and worthless hotel. All the security is on a huge power trip. They will pretty much tackle you over masks. Very pushy and rude and pretend to talk on a radio. Rent a cops on crack. The hotel itself is run down and in very bad shape. It's much better to stay in Kentucky. This place is a dump.