We found that the staff was very pleasant and accommodating. Although we had booked a King size bed, there were only 2 queens available. Not the end of the world by any means, but still disappointing. The beds were very comfortable and the room was nice and clean. If you like to gamble, the Casino is across the street, but there is a tunnel that takes you there without having to cross the street. This hotel is in a great location, very convenient to several restaurants, the river, the convention center, and within walking distance to Bourbon Street. We did not use 1 cab the 4 days that we were there.