Harrah's New Orleans

While checking in they said “looks like we have you staying at the Hilton” which made no sense because we booked through the Caesars website. “Just take a right when you exit...” Didn’t mention the half mile walk through construction. Made it to the Hilton and we were only booked for one night. After a 30 minute call, 20 of which were spent on hold, they said they would send our info over so we didn’t get kicked out.Hilton did not have a room with a king size bed, which we specified in the booking. After calling to ask if one was available it became clear neither hotel really gave a flip about us. Will never spend another dime in either establishment.Addendum: on day 2 our room keys didn’t work. Had to get new ones from the front desk. This is pitiful.

Bayou classic 2019 at Harrah’s was awesome . Service was great.all the restaurants in the casino the food was excellent for the occasion and just what I wanted that weekend! Thanks for a great weekend at Harrah’s New Orleans

I've visited this place 4 times and on each and every visit the atmosphere is so lively and the people that work in the casino are so friendly. My hotel rooms have been clean and of course I always forget something and guess services comes to the rescue. Thanks for always accommodating my family and myself.

Room view of the river and high up....awesome views! Front desk employees were smiling and helpful. Casino servers were quick and nice. Laurel Lounge staff were very happy and nice. Food at the buffet was good and a great variety for Thanksgiving Meal. Great time with friends and will be back soon!

We found that the staff was very pleasant and accommodating. Although we had booked a King size bed, there were only 2 queens available. Not the end of the world by any means, but still disappointing. The beds were very comfortable and the room was nice and clean. If you like to gamble, the Casino is across the street, but there is a tunnel that takes you there without having to cross the street. This hotel is in a great location, very convenient to several restaurants, the river, the convention center, and within walking distance to Bourbon Street. We did not use 1 cab the 4 days that we were there.