Seven Stars player. Booked a 2-night room with wife, seven stars in her own right. Had a late Thursday night arrival from Atlanta (flight in at midnight, hotel arrival about 1a).At the last minute, my wife took ill. Cancelled her itinerary with $200 penalty. I honestly didn't think about our hotel reservation; but, frankly, as a Caesars player I've been horribly spoiled by accommodation when there have been modest problems over the 20 years I've played at their properties. (So, maybe Caesars has set the bar a bit high when it comes to my expectation.)I arrived solo at the hotel, anxious to check in and fall into bed. They asked where Bev was, and when I explained, they said they couldn't honor the reservation. (And the desk agent actually stopped her comments right there ... for a couple of minutes I thought they were telling me I was entirely SOL on a room that night!)When I pushed back, she explained that both guests had to be present for a room booked under 2 accounts. It was only then that she offered to see what she could book for me alone. With few rooms remaining in the hotel at that point, she said I didn't qualify for one but that she could put me up down the street at the Hilton.So, I understand the "letter of the law" here and normally would be fine. But I was exhausted and didn't relish moving my car or schlepping my bag. There was a Harrah's room that had been held for us that, at 1am, was most likely to now go empty. Under the circumstances, I ask of both her and the night manager if I could be checked in just for the one night, and then relocated to the Hilton for the 2nd night ... noting that I'd be extraordinarily appreciative. I received a hard, cold, "no can do" in return.Had this been earlier in the evening, I expect a call to my casino host would have found accommodation of the request (in fact, I expect I would have been checked in for the full two nights at Harrah's). However, I'm not such a prima dona that I'm going to make that call at 1:30a.So this hardly rates among my most unfortunate moments. It's simply disappointing; takes Harrah's NOLA down a notch in my esteem.I love the casino; the hotel itself is exceptional. But, to borrow a phrase from Caesars, the hotel didn't earn my "A" this trip.
