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Harrah's New Orleans

 

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Harrah's New Orleans
Average Tripadvisor rating for Harrah's Hotel New Orleans
Average Rating Based on 9450 reviews
Harrah's Hotel New Orleans
Relaxation
Harrah's Hotel New Orleans
I had a late check in so we ended up with a suite. The chief concierge was so pleasant that I just couldn't stop talking about him. My host for my stay Ivy was on top of her game as well. She...More
- V9091DPlindag
I had a late check in so we ended up with a suite. The chief concierge was so pleasant that I just couldn't stop talking about him. My host for my stay Ivy was on top of her game as well. She stayed in contact by email to ensure my stay was going well. My only complaint is housekeeping needs to step up their game but with that being said I didn't let let ruin my stay or my review.
Friendly Staff; Inviting Atmosphere
Harrah's Hotel New Orleans
The atmosphere was great! Shopping within walking distance! I must acknowledge the staff of Hotel and Casino (and the Coffee Shop): Absolutely WONDERFUL personalities! Felt I knew each personally...More
- TessHarts
The atmosphere was great! Shopping within walking distance! I must acknowledge the staff of Hotel and Casino (and the Coffee Shop): Absolutely WONDERFUL personalities! Felt I knew each personally! The check-in receptionist was pleasantly friendly and accommodated my requests with a warm smile, thank you. The Rewards Club personnel that assisted me with my card was a great conversationalist as she engaged my interest with enthusiasm that took my mind off the “wait time,” thank you. And for the Coffee Shop barista, thank you for giving me motivation to “look like you when I grow up! Lol” All in all it was a wonderful experience, my family enjoyed our time there. [Just two minor issues: no on-site pool and originally requested “Riverview” only to find there were none...(river views).]
Great Location, Decent Accommodations, Needs Some Updating
Harrah's Hotel New Orleans
Stayed 3 nights Tues-Friday midweek in late April. As Platinum Caesars members, we were pleased to be assigned a room on the 23rd floor facing the river which had a spectacular view.Location of...More
- Abbot71
Stayed 3 nights Tues-Friday midweek in late April. As Platinum Caesars members, we were pleased to be assigned a room on the 23rd floor facing the river which had a spectacular view.Location of hotel one of its biggest assets. Very close to the French Quarter and all mass transit options (streetcars, busses) and just a short walk to the waterfront. Security good, with a room key required to ride on the elevators. Front entrance requires you walk past front desk to/from elevators as well. Compared to other large hotels right on Canal St, the area immediately around this hotel is very clean and well kept.Room itself was nice when it was new but starting to show age. Three pillows on each bed lumpy, Sony clock radio has a "Dream Machine" CD player (!) and bathroom lighting is very very poor. Only "glassware" were 3 prewrapped cardboard cups. TV has about 40 basic cable channels plus several international choices (but who comes to New Orleans to watch TV?) On the plus side, there is a mini-refrigerator, in-room-safe, blow hair dryer, and a one-cup tray pod style coffeemaker. Room had both shower and large bathtub, both with great water pressure. Air quality good, no hint of cigarette smoke (like so many casino hotels have). During COVID no housekeeping is provided so if you stay more than one night, you have to request replenishment of items (including towels). Overall I like staying here as it serves all my basic needs (though the wi-fi was very slow). (Beware that the annoying parking and resort fees jack up your daily rate; hence I gave the hotel a lower rating than it would have gotten otherwise. The "resort fee" was $22.88 + $2 daily tax; there also was a CALL CENTER RSERVATION FEE booking directly through Harrah's of $17.08. And I think the parking overnight is about $46 before taxes. So so annoying.)There are no restaurants in the hotel except Ruth Chris Steak House. Manning's is next door open for some evening meals. Both offer delivery to the hotel rooms during limited hours. There are vending machines on each floor with cold beverages. It is a few blocks walk to a nearby mini-mart to buy water and other basic items.All of the employees we met were very friendly, primarily the front desk and doormen/bellhops. We took a taxi from the airport for a flat rate $36 for the first 2 people, much faster than other options. Return to airport via taxi was easy with help of the friendly doorman. Rooms were clean upon arrival as I would have expected. Given the challenges COVID-19 has given the industry, I'm happy so many tourist services are still in business. Be sure to tip the housekeepers at the end even without daily service - they all have families too!
Unknown Comfort
Harrah's Hotel New Orleans
Everything was on point. All of the staff was great. Would stay there every chase I got. The hotel has a very clean smell. You can tell the staff values the customers. When I checked in, I was...More
- lerahb
Everything was on point. All of the staff was great. Would stay there every chase I got. The hotel has a very clean smell. You can tell the staff values the customers. When I checked in, I was greeted with a smile and the person was very courteous.
NIGHTMARE ON POYDRAS STREET
Harrah's Hotel New Orleans
We booked our trip via a casino host (Terrence) we had a large group of 13 (all players ranging from Diamond Plus, Diamond, Platinum and gold. First our rooms were booked incorrectly, secondly they...More
- kennedymgq
We booked our trip via a casino host (Terrence) we had a large group of 13 (all players ranging from Diamond Plus, Diamond, Platinum and gold. First our rooms were booked incorrectly, secondly they provided transportation to and from the airport then tried to charge us $400.00 for the rides when we were told they it was complimentary with such a large group of players. Had they told me $400.00 I would have taken a cab LOL. The hotel elevators are super filthy the floors are dirty and the elevator doors have something splashed all other them. Towels were just laying on the floor to clean up spills. Typically this hotel is very clean. The buffet is closed and many of the eateries in the casino close early so be prepared to walk to get food. The casino is impossible they are not giving back anything STAY AWAY. I will not be back in this lifetime. Not a good experience for me
Harrah's Hotel New Orleans
Tripadvisor rating for this property
Relaxation
I had a late check in so we ended up with a suite. The chief concierge was so pleasant that I just couldn't stop talking about him. My host for my stay Ivy was on top of her game as well. She...More
V9091DPlindag
I had a late check in so we ended up with a suite. The chief concierge was so pleasant that I just couldn't stop talking about him. My host for my stay Ivy was on top of her game as well. She stayed in contact by email to ensure my stay was going well. My only complaint is housekeeping needs to step up their game but with that being said I didn't let let ruin my stay or my review.
Tripadvisor rating for this property
Friendly Staff; Inviting Atmosphere
The atmosphere was great! Shopping within walking distance! I must acknowledge the staff of Hotel and Casino (and the Coffee Shop): Absolutely WONDERFUL personalities! Felt I knew each personally...More
TessHarts
The atmosphere was great! Shopping within walking distance! I must acknowledge the staff of Hotel and Casino (and the Coffee Shop): Absolutely WONDERFUL personalities! Felt I knew each personally! The check-in receptionist was pleasantly friendly and accommodated my requests with a warm smile, thank you. The Rewards Club personnel that assisted me with my card was a great conversationalist as she engaged my interest with enthusiasm that took my mind off the “wait time,” thank you. And for the Coffee Shop barista, thank you for giving me motivation to “look like you when I grow up! Lol” All in all it was a wonderful experience, my family enjoyed our time there. [Just two minor issues: no on-site pool and originally requested “Riverview” only to find there were none...(river views).]
Tripadvisor rating for this property
Great Location, Decent Accommodations, Needs Some Updating
Stayed 3 nights Tues-Friday midweek in late April. As Platinum Caesars members, we were pleased to be assigned a room on the 23rd floor facing the river which had a spectacular view.Location of...More
Abbot71
Stayed 3 nights Tues-Friday midweek in late April. As Platinum Caesars members, we were pleased to be assigned a room on the 23rd floor facing the river which had a spectacular view.Location of hotel one of its biggest assets. Very close to the French Quarter and all mass transit options (streetcars, busses) and just a short walk to the waterfront. Security good, with a room key required to ride on the elevators. Front entrance requires you walk past front desk to/from elevators as well. Compared to other large hotels right on Canal St, the area immediately around this hotel is very clean and well kept.Room itself was nice when it was new but starting to show age. Three pillows on each bed lumpy, Sony clock radio has a "Dream Machine" CD player (!) and bathroom lighting is very very poor. Only "glassware" were 3 prewrapped cardboard cups. TV has about 40 basic cable channels plus several international choices (but who comes to New Orleans to watch TV?) On the plus side, there is a mini-refrigerator, in-room-safe, blow hair dryer, and a one-cup tray pod style coffeemaker. Room had both shower and large bathtub, both with great water pressure. Air quality good, no hint of cigarette smoke (like so many casino hotels have). During COVID no housekeeping is provided so if you stay more than one night, you have to request replenishment of items (including towels). Overall I like staying here as it serves all my basic needs (though the wi-fi was very slow). (Beware that the annoying parking and resort fees jack up your daily rate; hence I gave the hotel a lower rating than it would have gotten otherwise. The "resort fee" was $22.88 + $2 daily tax; there also was a CALL CENTER RSERVATION FEE booking directly through Harrah's of $17.08. And I think the parking overnight is about $46 before taxes. So so annoying.)There are no restaurants in the hotel except Ruth Chris Steak House. Manning's is next door open for some evening meals. Both offer delivery to the hotel rooms during limited hours. There are vending machines on each floor with cold beverages. It is a few blocks walk to a nearby mini-mart to buy water and other basic items.All of the employees we met were very friendly, primarily the front desk and doormen/bellhops. We took a taxi from the airport for a flat rate $36 for the first 2 people, much faster than other options. Return to airport via taxi was easy with help of the friendly doorman. Rooms were clean upon arrival as I would have expected. Given the challenges COVID-19 has given the industry, I'm happy so many tourist services are still in business. Be sure to tip the housekeepers at the end even without daily service - they all have families too!
Tripadvisor rating for this property
Unknown Comfort
Everything was on point. All of the staff was great. Would stay there every chase I got. The hotel has a very clean smell. You can tell the staff values the customers. When I checked in, I was...More
lerahb
Everything was on point. All of the staff was great. Would stay there every chase I got. The hotel has a very clean smell. You can tell the staff values the customers. When I checked in, I was greeted with a smile and the person was very courteous.
Tripadvisor rating for this property
NIGHTMARE ON POYDRAS STREET
We booked our trip via a casino host (Terrence) we had a large group of 13 (all players ranging from Diamond Plus, Diamond, Platinum and gold. First our rooms were booked incorrectly, secondly they...More
kennedymgq
We booked our trip via a casino host (Terrence) we had a large group of 13 (all players ranging from Diamond Plus, Diamond, Platinum and gold. First our rooms were booked incorrectly, secondly they provided transportation to and from the airport then tried to charge us $400.00 for the rides when we were told they it was complimentary with such a large group of players. Had they told me $400.00 I would have taken a cab LOL. The hotel elevators are super filthy the floors are dirty and the elevator doors have something splashed all other them. Towels were just laying on the floor to clean up spills. Typically this hotel is very clean. The buffet is closed and many of the eateries in the casino close early so be prepared to walk to get food. The casino is impossible they are not giving back anything STAY AWAY. I will not be back in this lifetime. Not a good experience for me