BE WARNED!!!! DO NOT STAY AT THIS HOTEL!!!! We will NEVER stay here again. We woke up at 4:30 am on 10/17/2020 to a man at the foot of our bed stealing cash & a very sentimental personal item from my purse. After MULTIPLE phone calls it took 20 minutes for hotel security to arrive. They DID NOT attempt to search access areas, nor did they call police. Instead they blamed us saying we must have left the door latch flipped over and door ajar so the man could enter our room. (NOT POSSIBLE, as we checked the door before bed). They also suggested we had lost a key and made us account for the keys in our possession. They advised us to not call 911, but instead the non-emergency New Orleans police number. We now believe they suggested this because they did not want to draw attention to the scene. We are certain that somehow this man had an “inside” connection as we were staying on the 21st floor and he managed to have elevator or stairwell, and obviously room access. This was probably not the first nor will it be the last time this will happen!!!!! We are so thankful we were unharmed during this incident but nevertheless traumatized by this frightening invasion. Do yourself a favor and DO NOT STAY AT Harrah’s!!!!!EDIT: We did not even get any sort of comp by the hotel for our stress, trauma, or losses. We had to fly out right after this incident and sadly very little was done to help us or make us feel like Harrah's even cared about our situation. Completely unacceptable as we are traumatized and heartbroken over the loss of the personal item that was stolen. The security supervisor and hotel management should be investigated as this was obviously a well planned invasion and will continue to happen until a thorough review is completed.
