Stayed 3 nights Tues-Friday midweek in late April. As Platinum Caesars members, we were pleased to be assigned a room on the 23rd floor facing the river which had a spectacular view.Location of hotel one of its biggest assets. Very close to the French Quarter and all mass transit options (streetcars, busses) and just a short walk to the waterfront. Security good, with a room key required to ride on the elevators. Front entrance requires you walk past front desk to/from elevators as well. Compared to other large hotels right on Canal St, the area immediately around this hotel is very clean and well kept.Room itself was nice when it was new but starting to show age. Three pillows on each bed lumpy, Sony clock radio has a "Dream Machine" CD player (!) and bathroom lighting is very very poor. Only "glassware" were 3 prewrapped cardboard cups. TV has about 40 basic cable channels plus several international choices (but who comes to New Orleans to watch TV?) On the plus side, there is a mini-refrigerator, in-room-safe, blow hair dryer, and a one-cup tray pod style coffeemaker. Room had both shower and large bathtub, both with great water pressure. Air quality good, no hint of cigarette smoke (like so many casino hotels have). During COVID no housekeeping is provided so if you stay more than one night, you have to request replenishment of items (including towels). Overall I like staying here as it serves all my basic needs (though the wi-fi was very slow). (Beware that the annoying parking and resort fees jack up your daily rate; hence I gave the hotel a lower rating than it would have gotten otherwise. The "resort fee" was $22.88 + $2 daily tax; there also was a CALL CENTER RSERVATION FEE booking directly through Harrah's of $17.08. And I think the parking overnight is about $46 before taxes. So so annoying.)There are no restaurants in the hotel except Ruth Chris Steak House. Manning's is next door open for some evening meals. Both offer delivery to the hotel rooms during limited hours. There are vending machines on each floor with cold beverages. It is a few blocks walk to a nearby mini-mart to buy water and other basic items.All of the employees we met were very friendly, primarily the front desk and doormen/bellhops. We took a taxi from the airport for a flat rate $36 for the first 2 people, much faster than other options. Return to airport via taxi was easy with help of the friendly doorman. Rooms were clean upon arrival as I would have expected. Given the challenges COVID-19 has given the industry, I'm happy so many tourist services are still in business. Be sure to tip the housekeepers at the end even without daily service - they all have families too!
