Harrah's New Orleans Hotel & Casino

Very disappointed with the lack of cleanliness, service, and overall experience. Starbucks service horrible and we never stay at the Harrahs in New Orleans again. We saw beautiful pictures and were so excited to stay. Wow we were really disappointed. Our carpets in our "deluxe" room were filthy, doors dirty, shower molded, and couch very dirty. Really shocking given this was a special trip with my family from California, Oregon, and Houston!

We checked in on a Friday and checked out Sunday. There is no room service or maid service. We called for towels and it took 5 hours ( no exaggeration) to get them. We had to ask the concierge to ask and they didn’t have any downstairs to give anyone. This maybe something that management would consider since there is no maid service

The Good- My wife and I enjoyed the casino, great friendly staff , fun gaming and got to see the newly constructed Caesars Sportbook before in opened. Our room was clean and comfortable(I would say the best location in NOLA). Bellmen were very friendly & welcoming. Enjoyed Grand Isle Restaurant & Ruth Chris great service.The Bad-No Room Service , No House keeping, didn’t find out until I requested to have my room cleaned, that housekeeping couldn’t enter room only could deliver towels( we received towels that were stained and had hair on them on our first delivery ) - I understand Covid policy or short staff changes but I wish I had notice prior to making request. The gym had no towels or water. I requested it but never fulfilled request in gym in my 4 days on property. Why the resort fee- property has no resort amenities (could not use gym & Wi-Fi slow)The Ugly- the worst part of the visit was the front desk staff- not friendly or welcoming they made it seem like an inconvenience when I asked a question or made a request on a few occasions. I understand they have a tough job, all I ask is the be friendly and treat me like a customer.All things considered we had fun.

This hotel is in a GREAT location in New Orleans. within walking distance to a lot of GREAT places to eat. Also not far from Bourbon St. Everyone was nice and pleasant. hotel is clean as was the hotel room. The only negative i had with the room was the toilet in our bathroom was loose and moved side to side. Spoke with the front desk a couple times about it but Maintenance never came and repaired during our stay.

Great stay. Charmaine I think that's her name was very polite and helpful. We also ate at Ruth Chris it was Awesome. The rooms were spacious. Walk to Bourbon wasn't far at all. With it kind of raining we could walk down the escalator to the casino big help.