We did not get the room we were expecting upon arrival. But points for Carl, manager, for making it up to us the next day. The 2nd room was our best experience in New Orleans. Their bathrooms (not in rooms, but for public) are not as clean and properly functioning as expected. There was a grunge about the city and in parts of Harrah's. Beware, I think it's a "sanctuary city", and homeless people abound.