Harrah's New Orleans Hotel & Casino

We were not positive how “close” the venue was to our Harrah’s when we booked...it was perfect!! We were able to WALK to our concert AND gamble in between!!The dealers at the casino really made ya “think” they were chweri.g for you!!

Parking is not free as advertised. I drive a 2500 HD Chevy Siverado and the parking garage has a 6 ft clearance. I asked for valet parking after I was notified it would not fit in the garage. They said they were full and could not accommodate but that there was a public overnight hotel parking about a block away. I have an infant so that was very inconvenient for me but I already had a reservation and wouldn’t get a refund if I cancelled. The parking was not free, there was a $44 fee and the ticket said to take it to the hotel. I figured I would get some sort of free pass. I went to the hotel lobby and they sent me to the parking office, parking office sent me to the lobby. No one helped and all I got from them was the run around so I had to pay the fee myself in order to exit the parking.

. The room was tired and run down. The bed was uncomfortable, the pillows were like concrete blocks, but the worst part was the sheets that were blood stained!,there is no housekeeping service so no fresh towels. You need to call the front desk for toilet paper which they don’t answer, so you need to trudge down there to get it. They have no bottled water which is great when the hotel is in New Orleans with its 90 degree weather and you are hot and tired from walking around and this is what you return to after that? We had to leave to make our flight at 4:00 a.m. We were promised a bellman would be available but of course there wasn’t. The front desk was a ghost town other than a nonplussed desk clerk who didn’t answer the phone when we called from our room. After schlepping our luggage and we had a lot, she checked us out but couldn’t figure out our bill because there were incorrect charges. She finally got it right, I think. There was no from service for food though there is a sign by the elevator stating that room service and delivery from Manning is available. It isn’t! I could go on and on about this most unpleasant experience. I asked for the hotel manager’s phone number and they gave me a bogus telephone number. I tried calling the hotel directly and they kept hanging up on me. I bet the inmates at San Quentin live better than staying at this hotel. If I were given the choice between a jail cell and this hotel I would have to think twice! Stay here at your own peril!

2 spent nights here. I'm a avid Caesers player and member. Previously diamond level. To start, the room had a brown stained mattress. The bathroom had an opened (presumed used) bar of soap in the shower. The drawer by the bed did not close and floated open by itself causing a painful hit to my leg in the middle of the night when I got up. It is obvious the care at this property has become lackluster. I messaged the resort through their official app, asked the digital concierge Ivy to have someone contact me, messaged them privately on Twitter and emailed them. It has been almost 3 days since. I am now staying at a different hotel in NOLA. They haven't said anything. Absolutely silent. My last stay at Caesers Palace is Vegas was also riddled with issues. I don't know what else to say about it. It's just been a poor experience.

Very disappointed with the lack of cleanliness, service, and overall experience. Starbucks service horrible and we never stay at the Harrahs in New Orleans again. We saw beautiful pictures and were so excited to stay. Wow we were really disappointed. Our carpets in our "deluxe" room were filthy, doors dirty, shower molded, and couch very dirty. Really shocking given this was a special trip with my family from California, Oregon, and Houston!