Harrah's New Orleans Hotel & Casino

The folks at Ceasars have not kept the hotel up to snuff as they have at others properties in Vegas. The rooms are not maintained and cleaned properly, none of the doors or mirrored surfaces are wiped down and have a smudged looked to them from the handprints and headprints. My room had not been cleaned properly, it was clear, they had changed the sheets and towels and that was it. The shower had not been cleaned, vacuuming had been forgotten. So unless you are getting your room comped, you might want to consider one of the traditional hotel chains. Harrah’s has lost their upscale advantage in New Orleans.

I stayed at Harrahs New Orleans for three days in February and when had I booked the room, they said "You will earn at least 3225 Tier Credits and at least 645 Reward Credits® by booking this trip!"I did not receive the 3225 tier points. I contacted them twice and they still didn't follow through with their promise. They said that they don't give that many points even though I forwarded their original email booking confirmation. I booked the room based on the tier point guarantee and would have booked a hotel closer to the conference I was attending at the convention center if I had known that they would follow through with their promise. Don't trust anything that they say.As for the room, it was nice and very clean. The front desk workers were very heloful. I'd love to stay there again if I could trust them.

The room was nice and the staff were friendly. Weird issues with water. Hot water often ran out and sometimes the water shut off all together for a few minutes at a time. I found the fee for WIFI annoying. When attempting to park my car found the self-park machine was broken.

We stayed here for five nights - three nights were complimentary and we had to pay for two nights - what a mistake!The pros are the location, which is excellent and the staff, which is friendly and helpful. The cons are just the filth of the motel overall. The carpet in our room was badly stained, bathrooms were not too clean and the common areas look like they haven't been cleaned in a very long time! The hallways need to be vacuumed, the interior of the elevator doors need to be cleaned, the interior and exterior of the front doors are filthy - even the revolving door, which should be a showcase piece, was dirty. The lobby floors and elevator floors need to be mopped and seriously, every room needs to be gone through with a fine toothed comb because I didn't find a single area that looked like anyone cares. From burned out lightbulbs, to non-working remote controls, these guys need to get it together. Also- citing Covid concerns - we were told there is no daily housekeeping. I just don't believe for a minute that it is due to Covid concerns - at the very least, if someone is there for for than three days, housekeeping should come in and refresh the room. I was truly taken aback by the condition of this property!

Poor der front desk serviceCommon areas housekeeping poorOutlets and switches in the room did not workno room serviceI was not impressed with the location or the service. The casino was not fully open and the general condition was poor.I will not stay at this location again.