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Harrah's New Orleans
Average Tripadvisor rating for Harrah's New Orleans Hotel & Casino
Average Rating Based on 9539 reviews
Harrah's New Orleans Hotel & Casino
God Awful Experience. A prison cell might be better!
Harrah's New Orleans Hotel & Casino
. The room was tired and run down. The bed was uncomfortable, the pillows were like concrete blocks, but the worst part was the sheets that were blood stained!,there is no housekeeping service so no...More
- slamwolf
. The room was tired and run down. The bed was uncomfortable, the pillows were like concrete blocks, but the worst part was the sheets that were blood stained!,there is no housekeeping service so no fresh towels. You need to call the front desk for toilet paper which they don’t answer, so you need to trudge down there to get it. They have no bottled water which is great when the hotel is in New Orleans with its 90 degree weather and you are hot and tired from walking around and this is what you return to after that? We had to leave to make our flight at 4:00 a.m. We were promised a bellman would be available but of course there wasn’t. The front desk was a ghost town other than a nonplussed desk clerk who didn’t answer the phone when we called from our room. After schlepping our luggage and we had a lot, she checked us out but couldn’t figure out our bill because there were incorrect charges. She finally got it right, I think. There was no from service for food though there is a sign by the elevator stating that room service and delivery from Manning is available. It isn’t! I could go on and on about this most unpleasant experience. I asked for the hotel manager’s phone number and they gave me a bogus telephone number. I tried calling the hotel directly and they kept hanging up on me. I bet the inmates at San Quentin live better than staying at this hotel. If I were given the choice between a jail cell and this hotel I would have to think twice! Stay here at your own peril!
Invisible service, unclean accomodations
Harrah's New Orleans Hotel & Casino
2 spent nights here. I'm a avid Caesers player and member. Previously diamond level. To start, the room had a brown stained mattress. The bathroom had an opened (presumed used) bar of soap in the...More
- Jeff J
2 spent nights here. I'm a avid Caesers player and member. Previously diamond level. To start, the room had a brown stained mattress. The bathroom had an opened (presumed used) bar of soap in the shower. The drawer by the bed did not close and floated open by itself causing a painful hit to my leg in the middle of the night when I got up. It is obvious the care at this property has become lackluster. I messaged the resort through their official app, asked the digital concierge Ivy to have someone contact me, messaged them privately on Twitter and emailed them. It has been almost 3 days since. I am now staying at a different hotel in NOLA. They haven't said anything. Absolutely silent. My last stay at Caesers Palace is Vegas was also riddled with issues. I don't know what else to say about it. It's just been a poor experience.
Disappointed to say the least.
Harrah's New Orleans Hotel & Casino
Very disappointed with the lack of cleanliness, service, and overall experience. Starbucks service horrible and we never stay at the Harrahs in New Orleans again. We saw beautiful pictures and were...More
- 712pamb
Very disappointed with the lack of cleanliness, service, and overall experience. Starbucks service horrible and we never stay at the Harrahs in New Orleans again. We saw beautiful pictures and were so excited to stay. Wow we were really disappointed. Our carpets in our "deluxe" room were filthy, doors dirty, shower molded, and couch very dirty. Really shocking given this was a special trip with my family from California, Oregon, and Houston!
Find another place to stay
Harrah's New Orleans Hotel & Casino
We checked in on a Friday and checked out Sunday. There is no room service or maid service. We called for towels and it took 5 hours ( no exaggeration) to get them. We had to ask the concierge to...More
- kaylafrost1
We checked in on a Friday and checked out Sunday. There is no room service or maid service. We called for towels and it took 5 hours ( no exaggeration) to get them. We had to ask the concierge to ask and they didn’t have any downstairs to give anyone. This maybe something that management would consider since there is no maid service
The Good, The Bad & The Ugly
Harrah's New Orleans Hotel & Casino
The Good- My wife and I enjoyed the casino, great friendly staff , fun gaming and got to see the newly constructed Caesars Sportbook before in opened. Our room was clean and comfortable(I would say...More
- jeff v
The Good- My wife and I enjoyed the casino, great friendly staff , fun gaming and got to see the newly constructed Caesars Sportbook before in opened. Our room was clean and comfortable(I would say the best location in NOLA). Bellmen were very friendly & welcoming. Enjoyed Grand Isle Restaurant & Ruth Chris great service.The Bad-No Room Service , No House keeping, didn’t find out until I requested to have my room cleaned, that housekeeping couldn’t enter room only could deliver towels( we received towels that were stained and had hair on them on our first delivery ) - I understand Covid policy or short staff changes but I wish I had notice prior to making request. The gym had no towels or water. I requested it but never fulfilled request in gym in my 4 days on property. Why the resort fee- property has no resort amenities (could not use gym & Wi-Fi slow)The Ugly- the worst part of the visit was the front desk staff- not friendly or welcoming they made it seem like an inconvenience when I asked a question or made a request on a few occasions. I understand they have a tough job, all I ask is the be friendly and treat me like a customer.All things considered we had fun.
Harrah's New Orleans Hotel & Casino
Tripadvisor rating for this property
God Awful Experience. A prison cell might be better!
. The room was tired and run down. The bed was uncomfortable, the pillows were like concrete blocks, but the worst part was the sheets that were blood stained!,there is no housekeeping service so no...More
slamwolf
. The room was tired and run down. The bed was uncomfortable, the pillows were like concrete blocks, but the worst part was the sheets that were blood stained!,there is no housekeeping service so no fresh towels. You need to call the front desk for toilet paper which they don’t answer, so you need to trudge down there to get it. They have no bottled water which is great when the hotel is in New Orleans with its 90 degree weather and you are hot and tired from walking around and this is what you return to after that? We had to leave to make our flight at 4:00 a.m. We were promised a bellman would be available but of course there wasn’t. The front desk was a ghost town other than a nonplussed desk clerk who didn’t answer the phone when we called from our room. After schlepping our luggage and we had a lot, she checked us out but couldn’t figure out our bill because there were incorrect charges. She finally got it right, I think. There was no from service for food though there is a sign by the elevator stating that room service and delivery from Manning is available. It isn’t! I could go on and on about this most unpleasant experience. I asked for the hotel manager’s phone number and they gave me a bogus telephone number. I tried calling the hotel directly and they kept hanging up on me. I bet the inmates at San Quentin live better than staying at this hotel. If I were given the choice between a jail cell and this hotel I would have to think twice! Stay here at your own peril!
Tripadvisor rating for this property
Invisible service, unclean accomodations
2 spent nights here. I'm a avid Caesers player and member. Previously diamond level. To start, the room had a brown stained mattress. The bathroom had an opened (presumed used) bar of soap in the...More
Jeff J
2 spent nights here. I'm a avid Caesers player and member. Previously diamond level. To start, the room had a brown stained mattress. The bathroom had an opened (presumed used) bar of soap in the shower. The drawer by the bed did not close and floated open by itself causing a painful hit to my leg in the middle of the night when I got up. It is obvious the care at this property has become lackluster. I messaged the resort through their official app, asked the digital concierge Ivy to have someone contact me, messaged them privately on Twitter and emailed them. It has been almost 3 days since. I am now staying at a different hotel in NOLA. They haven't said anything. Absolutely silent. My last stay at Caesers Palace is Vegas was also riddled with issues. I don't know what else to say about it. It's just been a poor experience.
Tripadvisor rating for this property
Disappointed to say the least.
Very disappointed with the lack of cleanliness, service, and overall experience. Starbucks service horrible and we never stay at the Harrahs in New Orleans again. We saw beautiful pictures and were...More
712pamb
Very disappointed with the lack of cleanliness, service, and overall experience. Starbucks service horrible and we never stay at the Harrahs in New Orleans again. We saw beautiful pictures and were so excited to stay. Wow we were really disappointed. Our carpets in our "deluxe" room were filthy, doors dirty, shower molded, and couch very dirty. Really shocking given this was a special trip with my family from California, Oregon, and Houston!
Tripadvisor rating for this property
Find another place to stay
We checked in on a Friday and checked out Sunday. There is no room service or maid service. We called for towels and it took 5 hours ( no exaggeration) to get them. We had to ask the concierge to...More
kaylafrost1
We checked in on a Friday and checked out Sunday. There is no room service or maid service. We called for towels and it took 5 hours ( no exaggeration) to get them. We had to ask the concierge to ask and they didn’t have any downstairs to give anyone. This maybe something that management would consider since there is no maid service
Tripadvisor rating for this property
The Good, The Bad & The Ugly
The Good- My wife and I enjoyed the casino, great friendly staff , fun gaming and got to see the newly constructed Caesars Sportbook before in opened. Our room was clean and comfortable(I would say...More
jeff v
The Good- My wife and I enjoyed the casino, great friendly staff , fun gaming and got to see the newly constructed Caesars Sportbook before in opened. Our room was clean and comfortable(I would say the best location in NOLA). Bellmen were very friendly & welcoming. Enjoyed Grand Isle Restaurant & Ruth Chris great service.The Bad-No Room Service , No House keeping, didn’t find out until I requested to have my room cleaned, that housekeeping couldn’t enter room only could deliver towels( we received towels that were stained and had hair on them on our first delivery ) - I understand Covid policy or short staff changes but I wish I had notice prior to making request. The gym had no towels or water. I requested it but never fulfilled request in gym in my 4 days on property. Why the resort fee- property has no resort amenities (could not use gym & Wi-Fi slow)The Ugly- the worst part of the visit was the front desk staff- not friendly or welcoming they made it seem like an inconvenience when I asked a question or made a request on a few occasions. I understand they have a tough job, all I ask is the be friendly and treat me like a customer.All things considered we had fun.