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Harrah's New Orleans
Average Tripadvisor rating for Harrah's New Orleans Hotel & Casino
Average Rating Based on 9532 reviews
Harrah's New Orleans Hotel & Casino
Really Bad Customer Service
Harrah's New Orleans Hotel & Casino
As a person that has worked in the hospitality business in Las Vegas Nevada for more than 19 years, I was really disappointed with the customer service in this location. I always stayed in...More
- Jrlatina48
As a person that has worked in the hospitality business in Las Vegas Nevada for more than 19 years, I was really disappointed with the customer service in this location. I always stayed in Cesars/Harrah's properties when we go on vacation and have never experience the lack of professionalism we experience in this location. First - at check in they have some type of attitude, we got there and wanted to check in early and they were letting us know that it was an extra charge for that, something we already knew, but it was not the information provided is the way they attitude in their tone of voice. Also, they were letting us know that during our stay, will not be housekeeping coming to our room unless we needed anything, and we have to call and request the service or what was needed, and not room service. (This information was not provided on the website).Second - When we got to the room the bathroom faucet was licking. I called and reported the issue. I took a nap and when I wake up two hours later, I ask my husband if they came to fix it and he said no. I went downstairs on my way to the casino and stop by the front desk to report the issue again. The lady looked at me and do not say anything. So, I proceed to tell her a situation. I asked her if she could please create another ticket to get this fix today or if another room was available. She proceeds to type on the computer and let me know that a ticket was already created. I explained to her to please follow up or submit another ticket. She was looking at me like I was annoying her and started typing again. Then, she stopped typing and straight just looked at me without speaking, I ask is that's all, and she said yes.Third - My husband needed another blanket, and we call to request that. We were waiting to see if someone will come to provided us with the blanket, but we have to go. So, on our way out the property, we stopped at the front desk to ask if someone could stop by our room and leave couple of blankets. The lady with a lot of attitudes say to us that they will not leave a couple of blankets, where I responded that a couple of blankets means two blankets. She looked at us and said OK.Is more negative experience to share about this first and last stay, but overall, we are very disappointed with this Harrah's location and did not expect this type of behavior from the employees. Never saw any managers around and the property did not have enough security.
Great hotel for our 6 night stay
Harrah's New Orleans Hotel & Casino
We stayed at Harrah's Hotel for 6 nights. We actually almost cancelled due to recent reviews that we read, but so glad that we didn't. It was a great stay in a big spacious room with a beautiful city...More
- debrarichmond63
We stayed at Harrah's Hotel for 6 nights. We actually almost cancelled due to recent reviews that we read, but so glad that we didn't. It was a great stay in a big spacious room with a beautiful city view. I would give it a 4.5 if that were possible. The room was well appointed with a big soaking tub in the bathroom. There was a frig and coffee maker. While it is true that there is no daily housekeeping, you can get any needed towels or toiletries delivered to your room. The staff was exceedingly nice and the common areas of the hotel were clean and beautiful. Our room upon arrival was clean and nicely decorated. If you took a magnifying glass, yes, some of the decor is in need of a slight touch up, but nothing like what some reviews have said. Also, it is very easy to get to the casino from the hotel. The one thing lacking is available quick eats for a full breakfast directly in the hotel, but there are restaurants within a block or two and we also used grubhub. There is a little coffee bar near the lobby and a Starbucks in the casino. We would definitely stay here again. Take the bad reviews with a grain of salt and give it a try. It's a perfect location to all that the French Quarter and surrounding areas have to offer, plus there is the casino which was a nice way to spend some time.
Dirty and gross
Harrah's New Orleans Hotel & Casino
This place is filthy - see pics - stains all over the carpet - dirt and hair in the fridge, dirt in the bathtub, debris and mud outside the door. I do t understand how they charge this much for a...More
- ShariH104
This place is filthy - see pics - stains all over the carpet - dirt and hair in the fridge, dirt in the bathtub, debris and mud outside the door. I do t understand how they charge this much for a dirty room.
Hotel Issues
Harrah's New Orleans Hotel & Casino
We were checking out at 8am to beat traffic and the safe in the room would not open. Mechanical issue not a code issue. Waited over 3 hours for the safe door to be cut off. Asked the manger for...More
- sdboyer12
We were checking out at 8am to beat traffic and the safe in the room would not open. Mechanical issue not a code issue. Waited over 3 hours for the safe door to be cut off. Asked the manger for some compensation and she waved 1 of the 2 nights parking fee. Seemed like a very little assistance for a very expensive stay. Stayed 2 nights (Friday and Saturday) a little expensive with nothing to offer but a room. Location is great. Baggage drop off and valet parking area congested and difficult to get in and out.I've been a Harrah's member for over 15 years and this is the 1st bad review.
Slim pickings
Harrah's New Orleans Hotel & Casino
The slots were very tight lots of machines broken. Outdated machines. Ordered so called free drinks but had to wait 1/2 hour or so. WI-FI weak? No pool. Few selections of food in casino. Players...More
- Bob C
The slots were very tight lots of machines broken. Outdated machines. Ordered so called free drinks but had to wait 1/2 hour or so. WI-FI weak? No pool. Few selections of food in casino. Players card didn’t work in lots of machines. For price of hotel we should get better quality. No places for kids. Will not return.
Harrah's New Orleans Hotel & Casino
Tripadvisor rating for this property
Really Bad Customer Service
As a person that has worked in the hospitality business in Las Vegas Nevada for more than 19 years, I was really disappointed with the customer service in this location. I always stayed in...More
Jrlatina48
As a person that has worked in the hospitality business in Las Vegas Nevada for more than 19 years, I was really disappointed with the customer service in this location. I always stayed in Cesars/Harrah's properties when we go on vacation and have never experience the lack of professionalism we experience in this location. First - at check in they have some type of attitude, we got there and wanted to check in early and they were letting us know that it was an extra charge for that, something we already knew, but it was not the information provided is the way they attitude in their tone of voice. Also, they were letting us know that during our stay, will not be housekeeping coming to our room unless we needed anything, and we have to call and request the service or what was needed, and not room service. (This information was not provided on the website).Second - When we got to the room the bathroom faucet was licking. I called and reported the issue. I took a nap and when I wake up two hours later, I ask my husband if they came to fix it and he said no. I went downstairs on my way to the casino and stop by the front desk to report the issue again. The lady looked at me and do not say anything. So, I proceed to tell her a situation. I asked her if she could please create another ticket to get this fix today or if another room was available. She proceeds to type on the computer and let me know that a ticket was already created. I explained to her to please follow up or submit another ticket. She was looking at me like I was annoying her and started typing again. Then, she stopped typing and straight just looked at me without speaking, I ask is that's all, and she said yes.Third - My husband needed another blanket, and we call to request that. We were waiting to see if someone will come to provided us with the blanket, but we have to go. So, on our way out the property, we stopped at the front desk to ask if someone could stop by our room and leave couple of blankets. The lady with a lot of attitudes say to us that they will not leave a couple of blankets, where I responded that a couple of blankets means two blankets. She looked at us and said OK.Is more negative experience to share about this first and last stay, but overall, we are very disappointed with this Harrah's location and did not expect this type of behavior from the employees. Never saw any managers around and the property did not have enough security.
Tripadvisor rating for this property
Great hotel for our 6 night stay
We stayed at Harrah's Hotel for 6 nights. We actually almost cancelled due to recent reviews that we read, but so glad that we didn't. It was a great stay in a big spacious room with a beautiful city...More
debrarichmond63
We stayed at Harrah's Hotel for 6 nights. We actually almost cancelled due to recent reviews that we read, but so glad that we didn't. It was a great stay in a big spacious room with a beautiful city view. I would give it a 4.5 if that were possible. The room was well appointed with a big soaking tub in the bathroom. There was a frig and coffee maker. While it is true that there is no daily housekeeping, you can get any needed towels or toiletries delivered to your room. The staff was exceedingly nice and the common areas of the hotel were clean and beautiful. Our room upon arrival was clean and nicely decorated. If you took a magnifying glass, yes, some of the decor is in need of a slight touch up, but nothing like what some reviews have said. Also, it is very easy to get to the casino from the hotel. The one thing lacking is available quick eats for a full breakfast directly in the hotel, but there are restaurants within a block or two and we also used grubhub. There is a little coffee bar near the lobby and a Starbucks in the casino. We would definitely stay here again. Take the bad reviews with a grain of salt and give it a try. It's a perfect location to all that the French Quarter and surrounding areas have to offer, plus there is the casino which was a nice way to spend some time.
Tripadvisor rating for this property
Dirty and gross
This place is filthy - see pics - stains all over the carpet - dirt and hair in the fridge, dirt in the bathtub, debris and mud outside the door. I do t understand how they charge this much for a...More
ShariH104
This place is filthy - see pics - stains all over the carpet - dirt and hair in the fridge, dirt in the bathtub, debris and mud outside the door. I do t understand how they charge this much for a dirty room.
Tripadvisor rating for this property
Hotel Issues
We were checking out at 8am to beat traffic and the safe in the room would not open. Mechanical issue not a code issue. Waited over 3 hours for the safe door to be cut off. Asked the manger for...More
sdboyer12
We were checking out at 8am to beat traffic and the safe in the room would not open. Mechanical issue not a code issue. Waited over 3 hours for the safe door to be cut off. Asked the manger for some compensation and she waved 1 of the 2 nights parking fee. Seemed like a very little assistance for a very expensive stay. Stayed 2 nights (Friday and Saturday) a little expensive with nothing to offer but a room. Location is great. Baggage drop off and valet parking area congested and difficult to get in and out.I've been a Harrah's member for over 15 years and this is the 1st bad review.
Tripadvisor rating for this property
Slim pickings
The slots were very tight lots of machines broken. Outdated machines. Ordered so called free drinks but had to wait 1/2 hour or so. WI-FI weak? No pool. Few selections of food in casino. Players...More
Bob C
The slots were very tight lots of machines broken. Outdated machines. Ordered so called free drinks but had to wait 1/2 hour or so. WI-FI weak? No pool. Few selections of food in casino. Players card didn’t work in lots of machines. For price of hotel we should get better quality. No places for kids. Will not return.