Harrah's New Orleans Hotel & Casino

Staying at Harrahs Hotel, and because of Covid I understand the no room service, no daily cleaning service. However, the Casino leaves a lot to be desired. Tables are limited to number of player (again understandable because of Covid) but then they raise the minimum bet to cut their losses. After all why should they lose because of Covid. I suggest if you want a cocktail BRING YOUR OWN! Cocktail waitresses are scarce and once they do come around can not bring you what you order, because they cut back their inventory, and get this was told “because of Covid”. Guess it’s business as usual, their philosophy “screw them, I’m getting mine”! Sad. Sad state of affairs. But look, y’all come out and have FUN!

This was my birthday vacation and it was all besides a celebration. From checking clerk was confrontational when asked why my charges was different than when u called 2 days before, to the FRAUD charges to my room from that same clerk, to a wobbly toilet. Good thing, there was Hot water.

This is the best hotel in New Orleans. They give you more than what you pay for, on top of that you have access to the off street parking, the casino, shows and restaurants. I didn’t pay much, and they gave me an entire suite for a week. I loved it so much, I stayed here for my wedding. 10 out of 10!!!

Hotel room was large but had no desk and no chairs. There was a very uncomfortable lounge seat but wasn't suitable for 2 people. Because of Covid we had no housekeeping which is tough for a 3 day stay. It would be nice to maybe have a modified housekeeping service to empty garbage cans, replace towels, etc. There is no place to get a sandwhich in the hotel nor any type of place to get snacks. I would not recommend this hotel for any stay longer than 1 night.

Arrived at 5pm, check in 4. Room not ready. Returned to desk at 7. The initial receptionist transcribed number incorrectly. When I went to the room, river view left much to the imagination. Ask to speak to the manager, Carl, polite but worthless. The next day, room was not made. Staff reports “cannot enter room”. Really!!?? After an hour, still no towels. Several calls to front desk with call disconnected. When finally answered, my message was sent to “the manager”.