Harrah's New Orleans Hotel & Casino

We had a marvelous time at Harrah’s New Orleans. We happened upon a bartender named Billy Ray who made our trip so much fun. He’s a great bartender, enjoys his work, gave help in playing the games, and entertained us while we played the slots and had some great drinks. We highly recommend Harrah’s New Orleans and Billy Ray.

Have stayed many times at Harrahs in the past, was very disappointed this trip. Rooms are very weathered, couch covered in stains, handles broken on drawers, curtains broken and won’t open and worst of all customer service. They sent me a text saying “I’m Ivey your personal concierge, please text me for all your needs”. So night one I texted about a blanket, 3 hours later I hit a response that said “sorry for the delay” and they dropped of sheets. Next morning texted for towels, never got them. I had to call the front desk to get them delivered. Texted Ivey for Toilet paper, never got any, I had to go to the front desk to get it. When we checked in they said each room had two bottles of water in it, my room had none. When I went back to the front desk to ask them about the water bottles they said “water is NOT provided in your rooms it’s a charge of 1.00 a bottle for it and you must come down to the front desk to pay for it. They won’t deliver it until paid for” which I think is a scam to make cash money off the customer. Customer service was a 2 on a scale of 10. Not very friendly or helpful at the front desk. Unfortunately we won’t be back. We will fly a little further and head to Las Vegas for our future gambling weekends.

This hotel is awful. Our first room was filthy so we had to get a new room. In our new room the shower water pressure was terrible and it took at least 10 minutes for the water to get hot. There's also mold in the shower. The room had one towel and when we requested more it was impossible to get in touch with anyone. When we finally spoke to someone, we waited 5 hours and still had no towels. Then tried to speak to the front desk/anyone and no one answers the phone. Stay somewhere else I wish we checked out the first day!

Dirty rooms, filthy floors, and showers had mold and mildew. So sad. We as patrons had to go get cleaning supplies in order to sleep, and shower. The Casino was great, because they had workers, but the Hotel was horrible and the Staff couldn’t shine, because they were so short of help, and the people were complaining daily. Just close the Hotel, until you can get proper staffing. So sad.

Spent a few nights here. Clean and comfortable room. (we had river view) Staff is courteous and helpful. Room was not made up daily because of procedures of late. There is a tunnel that goes from the hotel to the casino to avoid rain and traffic.