Harrah's New Orleans Hotel & Casino

comped some rooms , so why not first time at this Harrhas NOLA.. Check in 4pm, plenty of desk agents, check in 10 min and pretty busy. Was informed at the desk that towel and housekeeping is slower than usual but if service needed just call. Went to room, all made and clean but no towels at all. Called down, apologized and whole set sent up in about 20 min. At this time there is no room service, which kind of blows, and no morning restaurants open so bring something to munch on , or have to go off property for breakfast. Room needs updating, chipped furniture, stained sofa. Bed good, nice size bathroom. Valet service, excellent. never waiting longer than 10 min for car, and they were busy. Bell service excellent, everyone helpful and smile on face. Once they get back to 100%, coat of paint, carpet. Should be perfect

A horrible experience.I have been staying here for years. Always enjoyed the property and the employees.This visit, I was treated so badly by the front desk manager, that I felt unsafe. Sent a letter to the hotel manager and never received a response.I had to leave early, as I felt threatened.Don't stay here!

We just returned after spending 5 days at Harrah’s in New Orleans and was very disappointed from non existent breakfast serving restaurants to fact that in order to get clean towels, we had to request them multiple times each day before finally receiving them.

I had a late check in so we ended up with a suite. The chief concierge was so pleasant that I just couldn't stop talking about him. My host for my stay Ivy was on top of her game as well. She stayed in contact by email to ensure my stay was going well. My only complaint is housekeeping needs to step up their game but with that being said I didn't let let ruin my stay or my review.

The atmosphere was great! Shopping within walking distance! I must acknowledge the staff of Hotel and Casino (and the Coffee Shop): Absolutely WONDERFUL personalities! Felt I knew each personally! The check-in receptionist was pleasantly friendly and accommodated my requests with a warm smile, thank you. The Rewards Club personnel that assisted me with my card was a great conversationalist as she engaged my interest with enthusiasm that took my mind off the “wait time,” thank you. And for the Coffee Shop barista, thank you for giving me motivation to “look like you when I grow up! Lol” All in all it was a wonderful experience, my family enjoyed our time there. [Just two minor issues: no on-site pool and originally requested “Riverview” only to find there were none...(river views).]