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 In conjunction with guidance from Centers for Disease Control and Prevention (CDC) and the city officials relating to the mitigation of the spread of COVID-19 and the Delta variant, we will require that everyone regardless of vaccination status, wear a mask in public indoor settings. Learn about our Health & Safety Protocols.

Harrah's New Orleans

 

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Harrah's New Orleans
Average Tripadvisor rating for Harrah's Hotel New Orleans
Average Rating Based on 9484 reviews
Harrah's Hotel New Orleans
Luxury Hotel-NOT
Harrah's Hotel New Orleans
We paid for a upgraded city view which consisted of overlooking a dingy parking garage. The carpets looked like they haven’t been vacuumed in weeks. Requested items to the room never arrived. Overall...More
- Deestar426
We paid for a upgraded city view which consisted of overlooking a dingy parking garage. The carpets looked like they haven’t been vacuumed in weeks. Requested items to the room never arrived. Overall experience was mediocre. Would have gotten better quality and services at a motel 6!
2nd Tier diamond member
Harrah's Hotel New Orleans
Dirty, won't answer phone at front desk, lobby bathroom dirty, rude people and staff members of housekeeping smoking pot and Someone came in our room with dirty feet when no housekeeping were...More
- J5291OTmarkh
Dirty, won't answer phone at front desk, lobby bathroom dirty, rude people and staff members of housekeeping smoking pot and Someone came in our room with dirty feet when no housekeeping were cleaning the rooms during your stay and we told the front desk and they didn't seem concerned. We drove 9 hours and very disappointed. We have stayed at many Harrahs locations and 2nd tier diamond member before covid this was the worst one.
Rooms need updating
Harrah's Hotel New Orleans
When we arrived at Harrahs at 4:00 PM we were rudely told our room wasn’t ready. When we finally received a phone call at 6:42 PM that our room was ready we arrived to a room that smelled like an...More
- U6413OEjillh
When we arrived at Harrahs at 4:00 PM we were rudely told our room wasn’t ready. When we finally received a phone call at 6:42 PM that our room was ready we arrived to a room that smelled like an ashtray, a couch that was stained in red wine, carpet that was stained in red wine, and a tub that had vomit in it. The next day after Ivy asked us to rate our experience and my husband gave it a poor rating they switched our room. The second room was clean, didn’t smell, and didn’t have the red wine stains. On a positive note, the people that worked at the casino were extremely courteous and polite. However the highlight of our stay there was the wonderful concierge Jeff. He went above and beyond to help us out…he was absolutely wonderful and made our stay enjoyable!
Vacation
Harrah's Hotel New Orleans
First the employees were very nice and courteous. However, my room was never cleaned, not even the sheets were changed. I had to call down for clean towels and didn't receive them until the next...More
- Sightsee476963
First the employees were very nice and courteous. However, my room was never cleaned, not even the sheets were changed. I had to call down for clean towels and didn't receive them until the next day. It's very discouraging that when you're on vacation you have to be guest and servant. The mini fridge was caked with frozen ice and need defrosting. Because of the pandemic, the rooms should have been cleaned and sanitized.
Family Breakfast
Harrah's Hotel New Orleans
What made this breakfast so delicious, was our histess Wendy. Her customer service was as excellent as the food served. I highly recommend thst if you visit New Orleans, pleaze stop by Daisy Maes and...More
- 393dot
What made this breakfast so delicious, was our histess Wendy. Her customer service was as excellent as the food served. I highly recommend thst if you visit New Orleans, pleaze stop by Daisy Maes and ask for Wendy. You will enjoy the food & service.
Harrah's Hotel New Orleans
Tripadvisor rating for this property
Luxury Hotel-NOT
We paid for a upgraded city view which consisted of overlooking a dingy parking garage. The carpets looked like they haven’t been vacuumed in weeks. Requested items to the room never arrived. Overall...More
Deestar426
We paid for a upgraded city view which consisted of overlooking a dingy parking garage. The carpets looked like they haven’t been vacuumed in weeks. Requested items to the room never arrived. Overall experience was mediocre. Would have gotten better quality and services at a motel 6!
Tripadvisor rating for this property
2nd Tier diamond member
Dirty, won't answer phone at front desk, lobby bathroom dirty, rude people and staff members of housekeeping smoking pot and Someone came in our room with dirty feet when no housekeeping were...More
J5291OTmarkh
Dirty, won't answer phone at front desk, lobby bathroom dirty, rude people and staff members of housekeeping smoking pot and Someone came in our room with dirty feet when no housekeeping were cleaning the rooms during your stay and we told the front desk and they didn't seem concerned. We drove 9 hours and very disappointed. We have stayed at many Harrahs locations and 2nd tier diamond member before covid this was the worst one.
Tripadvisor rating for this property
Rooms need updating
When we arrived at Harrahs at 4:00 PM we were rudely told our room wasn’t ready. When we finally received a phone call at 6:42 PM that our room was ready we arrived to a room that smelled like an...More
U6413OEjillh
When we arrived at Harrahs at 4:00 PM we were rudely told our room wasn’t ready. When we finally received a phone call at 6:42 PM that our room was ready we arrived to a room that smelled like an ashtray, a couch that was stained in red wine, carpet that was stained in red wine, and a tub that had vomit in it. The next day after Ivy asked us to rate our experience and my husband gave it a poor rating they switched our room. The second room was clean, didn’t smell, and didn’t have the red wine stains. On a positive note, the people that worked at the casino were extremely courteous and polite. However the highlight of our stay there was the wonderful concierge Jeff. He went above and beyond to help us out…he was absolutely wonderful and made our stay enjoyable!
Tripadvisor rating for this property
Vacation
First the employees were very nice and courteous. However, my room was never cleaned, not even the sheets were changed. I had to call down for clean towels and didn't receive them until the next...More
Sightsee476963
First the employees were very nice and courteous. However, my room was never cleaned, not even the sheets were changed. I had to call down for clean towels and didn't receive them until the next day. It's very discouraging that when you're on vacation you have to be guest and servant. The mini fridge was caked with frozen ice and need defrosting. Because of the pandemic, the rooms should have been cleaned and sanitized.
Tripadvisor rating for this property
Family Breakfast
What made this breakfast so delicious, was our histess Wendy. Her customer service was as excellent as the food served. I highly recommend thst if you visit New Orleans, pleaze stop by Daisy Maes and...More
393dot
What made this breakfast so delicious, was our histess Wendy. Her customer service was as excellent as the food served. I highly recommend thst if you visit New Orleans, pleaze stop by Daisy Maes and ask for Wendy. You will enjoy the food & service.