Harrah's New Orleans Hotel & Casino

We had our $100 Diamond Plus celebration dinner comp to spend at a participating restaurant. The so called best restaurant is The Steakhouse. If you thought it was bad before, it is even worse. First, had to ask for water. No bread with butter served before or during the meal. Ordered a wedge salad, so they couldn’t screw that up. Asked for crackers, none. My wife was given a dinner fork, I got a salad fork. Ordered Filet mignon well no red, came out rare. We could not eat it period! Gave up asked for to-go boxes, Brought brown cardboard boxes you would buy fish bait in at a marina. We live local, so finish the at home. We try this place once a year or two, only when it is comped. The music was the same as the dance club next door and turned up loud and fast. Other customers complained to staff about the choice and volume. If they are going to close a restaurant, this is it. The quality and experience here is worst than before. Want a good meal go across the street to the Windsor Court where we eat every trip.

This was my first time staying there & I absolutely loved it.I will definitely come back.All the staff are very friendly & rooms are nice.Great restaurant inside the hotel as well.I highly recommend this hotel.

Harrahs Hotel New Orleans is a very nice place to stay. Staff are very courteous & professional. I would recommend the hotel to our family and friends who wish to visit New Orleans in the future. We are very sure coming back to Harrahs Hotel.

Very nice room in a nice hotel, and the experience was essentially killed from the piss-poor housekeeping. We spent three nights there, had service room light on everyday, and never had room touched. Ironically at 9am on check out day we did have a housekeeper knock, but only to see if we had left yet. There was a bottle cap in hallway in front of room on Sunday. It was still there when we left on Wednesday. I even said something to front desk about it on Tues and nothing happened. Harrah's needs to either hire more people or light a fire under the ones they have. Don't see us coming back to this property in the future.

This was our anniversary trip.The room was really disappointing, I’m not sure they cleaned the room after the last guest we had to ask for towels the vending on our floor and ice machine doesn’t work. The shower and tub only had hot water. We have stayed at Harrah’sbut this was by far the most unsatisfactory. Very disappointed in Harrah’s