Harrah's New Orleans

Reservation made in June was cancelled by hotel, no reason given. Luckily, I checked 2 wks.before Dec.trip + called. Began saga of nice room, lousy service! 1 of the 3 nights we stayed, room was not cleaned. Room service tray left in room 2 days!!! Outragous fee for continental breakfast also. Stay elsewhere, lots of other hotels in New Orleans, don't stay here! Plus hotel charged us for somebody else's room service one of the days we were there!!! Key fiasco also, as hotel checked us out mid-stay.

Had a wonderful relaxing night! Everyone was extremely helpful and friendly. I even got upgraded to a suite when I got there. It's just too bad I didn't win any money at the casino. Oh well I guess you can't win em all!

I like the buffet but I wish they had a better variety and I only play slots, so I wish they were a little looser...lol..But I do enjoy my visits with my friends and family. A nice get away for us to enjoy together.

the hotel staff at the front desk were not professional nor polite, the hotel was beautiful but the hotel staff was rude. I was displeased with my service. The hotel and my room was very nice. But the hotel staff were not very friendly or polite. I was surprised because i was so excited to stay at Harrah's New Orleans because i heard so many things about the casino. I went to the Casino while i was staying there the VIP service representative Brian was extremely professional and was knowable about the casinos products. My overall experience was OK. I wish that i would have stayed at a different hotel and just went to the casino the hotel staff was not helpful when i asked them for directions around the hotel.

I did not have any food credits as received from other properties. Waited over an hour in airport for transportation. NO SUITE. The people working the tables were more interested in watching the Saints play on TV than paying the tables. When asked a question on subjects pertaining to rewards credits I received a different answer from all person asked, nobody gave me the same answer.