Harrah's New Orleans Hotel & Casino

When we arrived at Harrahs at 4:00 PM we were rudely told our room wasn’t ready. When we finally received a phone call at 6:42 PM that our room was ready we arrived to a room that smelled like an ashtray, a couch that was stained in red wine, carpet that was stained in red wine, and a tub that had vomit in it. The next day after Ivy asked us to rate our experience and my husband gave it a poor rating they switched our room. The second room was clean, didn’t smell, and didn’t have the red wine stains. On a positive note, the people that worked at the casino were extremely courteous and polite. However the highlight of our stay there was the wonderful concierge Jeff. He went above and beyond to help us out…he was absolutely wonderful and made our stay enjoyable!

First the employees were very nice and courteous. However, my room was never cleaned, not even the sheets were changed. I had to call down for clean towels and didn't receive them until the next day. It's very discouraging that when you're on vacation you have to be guest and servant. The mini fridge was caked with frozen ice and need defrosting. Because of the pandemic, the rooms should have been cleaned and sanitized.

What made this breakfast so delicious, was our histess Wendy. Her customer service was as excellent as the food served. I highly recommend thst if you visit New Orleans, pleaze stop by Daisy Maes and ask for Wendy. You will enjoy the food & service.

The room had sticky smudges on desk table, paper and some kind of foil under left side of bed. Curly long black hair on the floor where toilet is, some kind of spit or condiment on bed skirt on right bed by bed side table. Also, they started pressure washing our window at 6:30am and when asked the front desk, she said you didn’t have a letter under your door? We said no and she said sorry. And that’s it. We come here to relax and when we get a night off work. Takes us a hour and half to get to y’all. This was not what we normally experience.

Loved staying here. Nice room, friendly and helpful staff. The concierge made a great recommendation for brunch and it did not disappoint. When we asked for extra coffee, towels, and other amenities for our room, we were promptly accommodated. We will be back!