Harrah's New Orleans

The customer service we received was wonderful. The hotel is beautiful and very comforty. Location was great walking distance to lots to see and do. I recommend a city tour for first time visitors as that was a great way to discover and learn about the area. those who are out of the country and look under 30 must have a passport to enter the casino as they would not accept a nexus card. I feel that is ridious as a nexus card is government issued and as a Canadian you are only required to have this ID to travel in the US. They should teach their security team to know how to check these ID cards for the future. The gaming was fun and although we did not win anything big we had some play time which was fun. The conceirge and front desk employees were very welcoming and always willing to answer our questions. We were taking a cruise and as I'm diamond rewards member I was able to park my car at Harrah's for the week for free and just took uber to the cruise port for $11. It was the employees who told me about this great option, which was amazing. Now we did grab a cab back from the cruise port and they totally ripped us off as he was charging $8 per person. It was my fault for not asking them prior to getting in and for not arguing with him after we arrived and gave us the price. Although I was going to refuse to pay that price I was with my elderly parents and did not want to make them feel uncomfortable. It's too bad that happened as everyone else we ever interacted with were very wonderful. I will return to NOLA however I will never take a cab again and will always go with uber to get around. I do recommend staying at Harrah's when you come to this beautiful city.

My experience this year after six stays is that the suites are well maintained and regular rooms languish. Had suite for two nights this trip. Room was cold and reasonably quiet. Lots of outside noise if you face the river and some internal noises, as well, even from 23 rd floor. Bathroom very nice. Staff welcoming. Good experience this time.

My Harrah's room was spacious and comfortable, and the casino's dining options were great.The very best part is Harrah's location in the city of New Orleans.Leave the hotel and turn right; you're at the RiverWalk.Leave the hotel and turn left; you're on Canal Street and steps away from historical sites.

Great place to stay. Near shopping and fine restaurants. Underground walk to the casino nice comfortable rooms with ref coffee makers and safeWe will plan to go back in the spring as we love New orleans

Had a few hiccups with the first room, but were well taken care of. Valet staff was nice and you can’t beat location.Casino was fun. Buffet was good. Really nothing to complain about other than accidentally being put into a damaged room. But that was fixed quickly