Skip To Content

My Rewards|Sign Out

| Reward Credits:

Start of dialog window.
Close dialog window.
End of dialog window.
Play Online Now
Harrah's Reno Reviews

 

STANDARD 2 DOUBLE BEDS

View All Rooms

 

East Tower Classic 

View All Rooms

 

Classic King 

View All Rooms

Harrah's Reno Reviews
Average Tripadvisor rating for Harrah's Reno
Average Rating Based on 6445 reviews
Harrah's Reno
Great Customer Service
Harrah's Reno
Had to wait a few minutes to check in, however the staff was very friendly and helpful. We had a family emergency and had to leave a day early and the staff was extremely understanding and refunded...More
- 125aprilu
Had to wait a few minutes to check in, however the staff was very friendly and helpful. We had a family emergency and had to leave a day early and the staff was extremely understanding and refunded our resort fee for the night
Locked out
Harrah's Reno
Room was nice and clean . Second night, we were locked out of the room. I went downstairs and was issued another key card. I don't as told yo call from the house phone located by the elevator. Key...More
- Teresita G
Room was nice and clean . Second night, we were locked out of the room. I went downstairs and was issued another key card. I don't as told yo call from the house phone located by the elevator. Key did not work do I called front desk. An operator answered and I was instructed to call again and press option 8. I called and pressed option 8... no one answered. Tried again, same thing. So I called again and asked operator to connect me to front desk, took her awhile and was finally connected. It took the maintenance guys 20 minutes to respond . In the meantime, we sat outside the door waiting. No apologies from the front desk.Teresita
Awful room
Harrah's Reno
Bed lumpy. Room very old and furnishings threadbare. Carpet is worn down, as is the hotel. Stayed in a room not renovated. Shower worked, but rust on the ceiling. Stay away from this property...More
- robertcm683
Bed lumpy. Room very old and furnishings threadbare. Carpet is worn down, as is the hotel. Stayed in a room not renovated. Shower worked, but rust on the ceiling. Stay away from this property, as it is in very bad shape. William Harrah would be mortified.
Clean, mostly comfortable, but a bit threadbare.
Harrah's Reno
My room was in the older East Tower. There were two double beds. They evidently don't have the right size bedding as, on one side, things were tucked under the mattress some two and a half feet. The...More
- olblueiiii
My room was in the older East Tower. There were two double beds. They evidently don't have the right size bedding as, on one side, things were tucked under the mattress some two and a half feet. The flat sheet they used as a bottom sheet would come loose, bunch up under you and become uncomfortable. The table and chairs were in poor condition. The table showed considerable water damage, and the arms of the chairs were dark with stain and were missing fabric. But the room was clean, the heating/air worked well, I was reasonably comfortable, and the staff was friendly.
Understaffed
Harrah's Reno
I won a slot that required tax forms. It took forever to get payment while the machine blasted in my face. No effort to stop the loud music for at least a half hour. Would have been nice to...More
- FellowTraveler309472
I won a slot that required tax forms. It took forever to get payment while the machine blasted in my face. No effort to stop the loud music for at least a half hour. Would have been nice to deactivate or turn down the noise, offer me a drink, and speed up the process so I could continue gaming
Harrah's Reno
Tripadvisor rating for this property
Great Customer Service
Had to wait a few minutes to check in, however the staff was very friendly and helpful. We had a family emergency and had to leave a day early and the staff was extremely understanding and refunded...More
125aprilu
Had to wait a few minutes to check in, however the staff was very friendly and helpful. We had a family emergency and had to leave a day early and the staff was extremely understanding and refunded our resort fee for the night
Tripadvisor rating for this property
Locked out
Room was nice and clean . Second night, we were locked out of the room. I went downstairs and was issued another key card. I don't as told yo call from the house phone located by the elevator. Key...More
Teresita G
Room was nice and clean . Second night, we were locked out of the room. I went downstairs and was issued another key card. I don't as told yo call from the house phone located by the elevator. Key did not work do I called front desk. An operator answered and I was instructed to call again and press option 8. I called and pressed option 8... no one answered. Tried again, same thing. So I called again and asked operator to connect me to front desk, took her awhile and was finally connected. It took the maintenance guys 20 minutes to respond . In the meantime, we sat outside the door waiting. No apologies from the front desk.Teresita
Tripadvisor rating for this property
Awful room
Bed lumpy. Room very old and furnishings threadbare. Carpet is worn down, as is the hotel. Stayed in a room not renovated. Shower worked, but rust on the ceiling. Stay away from this property...More
robertcm683
Bed lumpy. Room very old and furnishings threadbare. Carpet is worn down, as is the hotel. Stayed in a room not renovated. Shower worked, but rust on the ceiling. Stay away from this property, as it is in very bad shape. William Harrah would be mortified.
Tripadvisor rating for this property
Clean, mostly comfortable, but a bit threadbare.
My room was in the older East Tower. There were two double beds. They evidently don't have the right size bedding as, on one side, things were tucked under the mattress some two and a half feet. The...More
olblueiiii
My room was in the older East Tower. There were two double beds. They evidently don't have the right size bedding as, on one side, things were tucked under the mattress some two and a half feet. The flat sheet they used as a bottom sheet would come loose, bunch up under you and become uncomfortable. The table and chairs were in poor condition. The table showed considerable water damage, and the arms of the chairs were dark with stain and were missing fabric. But the room was clean, the heating/air worked well, I was reasonably comfortable, and the staff was friendly.
Tripadvisor rating for this property
Understaffed
I won a slot that required tax forms. It took forever to get payment while the machine blasted in my face. No effort to stop the loud music for at least a half hour. Would have been nice to...More
FellowTraveler309472
I won a slot that required tax forms. It took forever to get payment while the machine blasted in my face. No effort to stop the loud music for at least a half hour. Would have been nice to deactivate or turn down the noise, offer me a drink, and speed up the process so I could continue gaming