Harrah's Reno Hotel & Casino

Do not stay in the East tower. It is run down ( torn and dirty carpet, furniture has not been replaced in years, no padding left on the 2 chairs in the sitting area, entire tower smells of years of neglect. The west Tower is better but could use a good cleaning. The entire place needs updating and disinfecting.

Although the hotel is near the bus terminal and train terminal, which tends to bring with it sketchy individuals surrounding that area, overall Harrah's does a fine job in maintaining good security on their premises. Good buffet also.

The visit was ok, the departure was poor. I checked out on 5/15/19 at 9:30am. I asked for a host to review my bill. I have an executive host in Las Vegas, not in Reno. The receptionist said she could not locate a host and would keep my account open till a host called me on Wednesday. Never received that call. Called Thursday, left a voice mail, and was again told a host would call me. Still no call. I have never received poor treatment in Las Vegas. Poor customer service in Reno.

Resort is clean. Room is clean & good size Services are good. Love the free shuttle bus to the airport. Casino was a little confused since it has 2 levels. Up and down to the East and West side got me confused. Overall it is a nice resort. Will come back

The rooms are clean and comfortable. For the most part, we didn't hear a lot of outside noises, making it seem that the construction is very solid. The staff was friendly and helpful. The gaming area was clean but drink service was slow.