Harrah's Reno Hotel & Casino

This place is a dump! I wouldn’t even stay here for free as I would have to pay the resort fees and that is too pricey for this dump. Got in late, went to the Hash House on property. Nobody was even in the place and it took 30 minutes to get scrambled eggs. The water in our room did not work it came out extremely scalding no cold at al. Had to move to another room, same issue.. Broken tile, filthy walls, torn wallpaper. Just dirty, old and falling apart. Terrible customer service. Not even an apology that I had to move rooms twice! Not even an offer to comp room.

Total experience was the most horrific stay of any casino hotel I ever been to. I am a Platinum Player with Cesar’s entertainment. Been to hotel casinos all over the world. From hotel services to casino play was terrible.

I enjoy the suite I get and enjoy the personnel that work in this casino. Harrah's has great restaurants and I have eaten at every one of them. On Saturday and Sunday, I really enjoy the morning brunch at the Buffet, which has plenty of options for everyone.

This property is just too darn old, dirty and dingy. I was comped a room in the East tower and it was crazy.....this place needs a serious remodel. The bathtub felt like it was going to cave in sending me flying into the unit below, there was hair in the sheets, specks dirt on the carpet. I didn’t bother to waist my time calling the front desk, no help at all....hella rude. Get this.... I called security to report that someone vandalized my vehicle and asked if they wanted me to report the claim before I left the property or if I could leave the property and then come back. The security guard told me to go ahead and report it before we leave but told me to send my husband into the building to make the report. Like what sense does that make why wouldn’t you be willing to go to the vehicle to see where it is parked if you’re planning to take a report hella lazy . Someone ripped the top of my corevette trying to break into it in the parking lot. Trash, just plain ole stanky dirty trash. Don’t care if it’s free, still not worth it unless you get a room in the West tower. That’s a little better but still lower class in my books.

Much prefer the West Bldg to the East Bldg. Our room was next to elevator and was a bit noisy. Our room in the East Bldg was not updated and could have used a desk area. Hallway carpet needs to be replaced. Our room was very clean.