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Harrah's Reno Reviews

 

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Harrah's Reno Reviews
Average Tripadvisor rating for Harrah's Reno
Average Rating Based on 6149 reviews
Harrah's Reno
Rooms need updating
Harrah's Reno
We booked a king size room and were surprised how old the room looked!The carpet was frayed and worn and in some spots pulled away from the sub-floor.The rooms need a serious updating ! The...More
- Thomas B
We booked a king size room and were surprised how old the room looked!The carpet was frayed and worn and in some spots pulled away from the sub-floor.The rooms need a serious updating ! The windows are old as well and really let the heat pass thru. The A/C had to be run constantly to bring the temperature down to a comfortable level. The bath was older as well and small. We were very disappointed !
Comfortable and great value
Harrah's Reno
We came to Reno so my wife could attend a CME event. We were very happy with our room with balcony. The restaurants were very good and the Steak house was like visiting a gone-bye era. I loved that...More
- Geri S
We came to Reno so my wife could attend a CME event. We were very happy with our room with balcony. The restaurants were very good and the Steak house was like visiting a gone-bye era. I loved that so many of their services on the floor were older, to us that demonstrates loyalty to their employees. Overall, it was a great trip & we will be back soon !!
I’m a local
Harrah's Reno
I’m treated as a local to the casino and I live Sacramento. Nice to be treated as such. Very good buffet and restaurants in the casino. They have my favorite beer on tap at 2 of the 3 bars I visited...More
- ramboramzi99
I’m treated as a local to the casino and I live Sacramento. Nice to be treated as such. Very good buffet and restaurants in the casino. They have my favorite beer on tap at 2 of the 3 bars I visited. Will be back again
They Lied!
Harrah's Reno
I have been a faithful customer of this hotel for many years, but I think I am done. They were telling customers that if we did not use housekeeping for our stay, we could visit a restaurant on...More
- Unknown422
I have been a faithful customer of this hotel for many years, but I think I am done. They were telling customers that if we did not use housekeeping for our stay, we could visit a restaurant on site, bill to the room and receive a $10 credit on your hotel bill. I did this and when I went online to view my final bill, there was NO $10 credit!! When I went down to the lobby to ask about it, there were several other customers there complaining about the same issue!! Why do they encourage customers to use this and then NOT give you what they promised!!! I was told I was given the credit, finally but the rep was not able to print out a receipt with the $10 credit showing!!! Guess we will see when I get my credit card statement. This along with the mold in the bathrooms, stains on the carpet and just a general old and rundown feeling of the hotel along with them NOW charging a resort fee, I feel I will no longer be staying here. They need some serious updating and cleaning as well as keeping their word to their faithful customers!!
DO NOT STAY HERE
Harrah's Reno
This was our first (and last) time staying at the Harrah’s. The phone number listed on the reservation email went through to a Harvey’s restaurant who refused to transfer the call to the front desk...More
- 387jasming
This was our first (and last) time staying at the Harrah’s. The phone number listed on the reservation email went through to a Harvey’s restaurant who refused to transfer the call to the front desk. The number listed on the website lead to a continuous looped call menu. Once we finally managed to get a hold of someone, they were rude and incompetent. The bathroom in the room was dirty and the toilet seat stained. The AC in the room was barely functional. I’ve stayed at two-star motels in Los Angeles that were better.
Harrah's Reno
Tripadvisor rating for this property
Rooms need updating
We booked a king size room and were surprised how old the room looked!The carpet was frayed and worn and in some spots pulled away from the sub-floor.The rooms need a serious updating ! The...More
Thomas B
We booked a king size room and were surprised how old the room looked!The carpet was frayed and worn and in some spots pulled away from the sub-floor.The rooms need a serious updating ! The windows are old as well and really let the heat pass thru. The A/C had to be run constantly to bring the temperature down to a comfortable level. The bath was older as well and small. We were very disappointed !
Tripadvisor rating for this property
Comfortable and great value
We came to Reno so my wife could attend a CME event. We were very happy with our room with balcony. The restaurants were very good and the Steak house was like visiting a gone-bye era. I loved that...More
Geri S
We came to Reno so my wife could attend a CME event. We were very happy with our room with balcony. The restaurants were very good and the Steak house was like visiting a gone-bye era. I loved that so many of their services on the floor were older, to us that demonstrates loyalty to their employees. Overall, it was a great trip & we will be back soon !!
Tripadvisor rating for this property
I’m a local
I’m treated as a local to the casino and I live Sacramento. Nice to be treated as such. Very good buffet and restaurants in the casino. They have my favorite beer on tap at 2 of the 3 bars I visited...More
ramboramzi99
I’m treated as a local to the casino and I live Sacramento. Nice to be treated as such. Very good buffet and restaurants in the casino. They have my favorite beer on tap at 2 of the 3 bars I visited. Will be back again
Tripadvisor rating for this property
They Lied!
I have been a faithful customer of this hotel for many years, but I think I am done. They were telling customers that if we did not use housekeeping for our stay, we could visit a restaurant on...More
Unknown422
I have been a faithful customer of this hotel for many years, but I think I am done. They were telling customers that if we did not use housekeeping for our stay, we could visit a restaurant on site, bill to the room and receive a $10 credit on your hotel bill. I did this and when I went online to view my final bill, there was NO $10 credit!! When I went down to the lobby to ask about it, there were several other customers there complaining about the same issue!! Why do they encourage customers to use this and then NOT give you what they promised!!! I was told I was given the credit, finally but the rep was not able to print out a receipt with the $10 credit showing!!! Guess we will see when I get my credit card statement. This along with the mold in the bathrooms, stains on the carpet and just a general old and rundown feeling of the hotel along with them NOW charging a resort fee, I feel I will no longer be staying here. They need some serious updating and cleaning as well as keeping their word to their faithful customers!!
Tripadvisor rating for this property
DO NOT STAY HERE
This was our first (and last) time staying at the Harrah’s. The phone number listed on the reservation email went through to a Harvey’s restaurant who refused to transfer the call to the front desk...More
387jasming
This was our first (and last) time staying at the Harrah’s. The phone number listed on the reservation email went through to a Harvey’s restaurant who refused to transfer the call to the front desk. The number listed on the website lead to a continuous looped call menu. Once we finally managed to get a hold of someone, they were rude and incompetent. The bathroom in the room was dirty and the toilet seat stained. The AC in the room was barely functional. I’ve stayed at two-star motels in Los Angeles that were better.