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Harrah's Reno Reviews

 

STANDARD 2 DOUBLE BEDS

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Harrah's Reno Reviews
Average Tripadvisor rating for Harrah's Reno
Average Rating Based on 5709 reviews
Harrah's Reno
Bad visit
Harrah's Reno
Needs updating. My husband went to 3 floors trying to get a Pepsi out of vending. When he finally found Pepsi and put money in, a bottle of water came out instead . I had him call the front desk and...More
- We-r-Pat-n-Mike1
Needs updating. My husband went to 3 floors trying to get a Pepsi out of vending. When he finally found Pepsi and put money in, a bottle of water came out instead . I had him call the front desk and tell them. The front desk says “ we will send housekeeping up with Pepsi, it took over an hour for us to finally get it. (I understand that we are not the only people there, it come on). The food from the Steak House for room service was brought to us in a cardboard container, with a piece a foil on the bottom of the container with the food just sitting in the foil. Horrible presentation from a “Steak House”, never seen anything like it in my life. WOW. We tried to order a pizza before we called the steak house, the info in the room says you can get that until 8:00 P.M., we called at 7:30 P.M. to be told that we had to call by 7:00,(clearly not how it was stated in their, in room pamphlet). We tried to eat one more night there. 11:00 P.M. - 2:00 A.M. the info in the room says you can get a hamburger cooked done, they won’t seek them unless they are cooked to their specifications. That’s ok, but when we got the burger, it was raw in the middle and I would not eat it. Does no good to send it back, I see how they are already.We will never go back there. Manager I spoke to on the phone, he “WAIVED” our “resort fees”, that they shouldn’t be able to charge anyway, NOT A RESORT IN ANY SENSE OF THE WORD!!!!They would not give me the info for the “GENERAL MANAGER”, I was told that “He was higher up”, SERIOUSLY!!!! This is definitely a run down property charging high prices for bad service. Housekeeping didn’t even vacuum our room when it clearly needed it.Definitely will contact the “GENERAL MANAGER”, somehow. I will figure it out. I don’t need their help to find out who it is. SAD, people think you’re that dumb, that you can’t figure it out on your own. Yes, I have photos, and yes I will be sending to “The General Manager”!
we had fun
Harrah's Reno
we will go back really great location walking distance to every where in town great staff great food. the room could use an update though. everyone was so helpful and really freindly. we are locals a...More
- Passport12648583556
we will go back really great location walking distance to every where in town great staff great food. the room could use an update though. everyone was so helpful and really freindly. we are locals a went for a staycation
Good value
Harrah's Reno
The staff was very friendly. Our west tower room was nice.Bathroom was clean and everything worked. Beds were very comfortable. This is a good place to stay in Reno. Will stay here again when in Reno.More
- Y3220MYdavida
The staff was very friendly. Our west tower room was nice.Bathroom was clean and everything worked. Beds were very comfortable. This is a good place to stay in Reno. Will stay here again when in Reno.
New look on life
Harrah's Reno
Room was super spacious and the balcony just amazing... Can't really complain about anything during the whole trip besides losing money but the experience was definitely worth it... Met a really nice...More
- Scenic09401951322
Room was super spacious and the balcony just amazing... Can't really complain about anything during the whole trip besides losing money but the experience was definitely worth it... Met a really nice cabbie that made me appreciate human kindness and honesty. Wasnt sure if there was any more decent people out there but I stand corrected.
Will be back!!
Harrah's Reno
Our room was very nice. Lots if slots to choose from. Enjoyed the whole trip. Close to circus circus. Food at buffet was great. Lots to choose from. Love the omelet station. Excellent dessert...More
- Departure11829065766
Our room was very nice. Lots if slots to choose from. Enjoyed the whole trip. Close to circus circus. Food at buffet was great. Lots to choose from. Love the omelet station. Excellent dessert selection.
Harrah's Reno
Tripadvisor rating for this property
Bad visit
Needs updating. My husband went to 3 floors trying to get a Pepsi out of vending. When he finally found Pepsi and put money in, a bottle of water came out instead . I had him call the front desk and...More
We-r-Pat-n-Mike1
Needs updating. My husband went to 3 floors trying to get a Pepsi out of vending. When he finally found Pepsi and put money in, a bottle of water came out instead . I had him call the front desk and tell them. The front desk says “ we will send housekeeping up with Pepsi, it took over an hour for us to finally get it. (I understand that we are not the only people there, it come on). The food from the Steak House for room service was brought to us in a cardboard container, with a piece a foil on the bottom of the container with the food just sitting in the foil. Horrible presentation from a “Steak House”, never seen anything like it in my life. WOW. We tried to order a pizza before we called the steak house, the info in the room says you can get that until 8:00 P.M., we called at 7:30 P.M. to be told that we had to call by 7:00,(clearly not how it was stated in their, in room pamphlet). We tried to eat one more night there. 11:00 P.M. - 2:00 A.M. the info in the room says you can get a hamburger cooked done, they won’t seek them unless they are cooked to their specifications. That’s ok, but when we got the burger, it was raw in the middle and I would not eat it. Does no good to send it back, I see how they are already.We will never go back there. Manager I spoke to on the phone, he “WAIVED” our “resort fees”, that they shouldn’t be able to charge anyway, NOT A RESORT IN ANY SENSE OF THE WORD!!!!They would not give me the info for the “GENERAL MANAGER”, I was told that “He was higher up”, SERIOUSLY!!!! This is definitely a run down property charging high prices for bad service. Housekeeping didn’t even vacuum our room when it clearly needed it.Definitely will contact the “GENERAL MANAGER”, somehow. I will figure it out. I don’t need their help to find out who it is. SAD, people think you’re that dumb, that you can’t figure it out on your own. Yes, I have photos, and yes I will be sending to “The General Manager”!
Tripadvisor rating for this property
we had fun
we will go back really great location walking distance to every where in town great staff great food. the room could use an update though. everyone was so helpful and really freindly. we are locals a...More
Passport12648583556
we will go back really great location walking distance to every where in town great staff great food. the room could use an update though. everyone was so helpful and really freindly. we are locals a went for a staycation
Tripadvisor rating for this property
Good value
The staff was very friendly. Our west tower room was nice.Bathroom was clean and everything worked. Beds were very comfortable. This is a good place to stay in Reno. Will stay here again when in Reno.More
Y3220MYdavida
The staff was very friendly. Our west tower room was nice.Bathroom was clean and everything worked. Beds were very comfortable. This is a good place to stay in Reno. Will stay here again when in Reno.
Tripadvisor rating for this property
New look on life
Room was super spacious and the balcony just amazing... Can't really complain about anything during the whole trip besides losing money but the experience was definitely worth it... Met a really nice...More
Scenic09401951322
Room was super spacious and the balcony just amazing... Can't really complain about anything during the whole trip besides losing money but the experience was definitely worth it... Met a really nice cabbie that made me appreciate human kindness and honesty. Wasnt sure if there was any more decent people out there but I stand corrected.
Tripadvisor rating for this property
Will be back!!
Our room was very nice. Lots if slots to choose from. Enjoyed the whole trip. Close to circus circus. Food at buffet was great. Lots to choose from. Love the omelet station. Excellent dessert...More
Departure11829065766
Our room was very nice. Lots if slots to choose from. Enjoyed the whole trip. Close to circus circus. Food at buffet was great. Lots to choose from. Love the omelet station. Excellent dessert selection.