Harrah's Reno Hotel & Casino

My family love to stay and play at Harrah Laughlin. Last week is the first time that I stay at Harrah's Reno for school business. We make the reservation using school credit card to cover the rooms for the trip. When we got there the hotel's register only charge our school credit card for the first day did not charge for the rest of the trip. It take them a good 10 to 15 minutes to fix it. We took our team to seafood buffer night to find out the the people who's serve the food are very rude. When I ask for a rare prime rib, the guy said that this is what we got take it or leave. He said that with the loud and mean voice. When we are asking for the warm crab legs the lady yelp at us to get the plate to her. When we come back for a second round she act very mad and gave us very small legs. When we asked for a bigger legs she toll the throw the tool away and whisper something.

check in was fast and easy. Room was old and needs updating. around 12am water started dripping from a light fixture in bathroom, after an hour engineer never came to resolve issue. called front desk and had room changed. new room shower only had hot water. had to call front desk again and engineer came to resolve issue within 15 min

The Shower drain was clogged and when I looked in there, it had hair and nasty things in it. I have attached a photo of the stuff I pulled out of the drain. Mold in the shower, which may have caused me to have rashes on my face. Parking was so bad at night.

We just went for a leisurely getawaywhich we do every now and again , when we checked in we were told about HK so after pondering the thought we decided to try it , it was the best decision we ever made , needless to say everything was great. The gambling at Harvey’s was not very productive but we made up at Harrahs .Overall we had an excellent time

I really like Harrah's in Reno because it is central to everything downtown. I received a complimentary offer to stay and acted on it. The first room I was assigned was exactly what I asked for, close to the elevator. However, the bathroom was extremely small, and sitting on the throne was impossible unless I sat sideways(!) --- I asked the front desk if I could get another room with realistic bathroom size and even though it was Valentine's Day weekend and almost sold out, they got me a much better room (far away better). I can't say enough good things about the staff and their commitment to making my stay enjoyable.