Harrah's Reno Hotel & Casino

Just returned from a great couple of days at Harrah’s in Reno, and we can’t say enough positive things! It had been over four years since our last visit, and we were highly impressed. We had a beautiful room in the West tower. The food at the buffet was delicious, and the Chinese restaurant was the best we have ever eaten. Open 24 hours! Great staff and service! Impressive!

Excellent staff and service. Staff at Valet and Bellhop were very nice. Rooms were very nice and comfortable. All were helpful. Casino floor was nice and clean. Waitresses was great with beverages. Would definitely return here again.

Nice location and easy access to downtown Reno. Would love to stay at Harrahs again. Love the self check-in/out. Slot machine and card tables were awesome. Staff were friendly and easy access to great restaurant within the casino.

The Joy Luck and Steak restaurants were excellent. The buffet was horrible ... all the guests that I spoke to on our trip said the buffet was the worst they had ever experienced ... i.e., the mashed potatoes were like glue, the beans cold, etc.

Went to see "The Rat Pack is Back" show. It was amazing!! When we checked in I asked for an upgraded room. The hotel check-in employee (I think her name was Marilee) was so nice and friendly. She worked for a long time checking rooms and trying to get us a better room. The manager was working next to her. I saw her whisper to him and he nodded "yes". We had a room on the 21st floor. Front room, with couch, chair, TV and wet bar with refrigerator. A large bedroom with a TV and a huge bathroom. We there for two nights so it made our stay very comfortable. Every employee from the Keno person to the cocktail waitress to the valet and person who brought our suitcases to our room was always helpful and friendly. Even if we were walking through the casino and looked lost, an employee walking by would stop and ask if we needed help. The rooms need updated but we were told they are working on it. The friendly staff made up for that. Location is great. Right downtown - you can walk to all casinos, restaurants, etc. Will definitely stay here again.