Harrah's Reno Hotel & Casino

Harrah’s offered a great price on a very nice room. Only issue was the outrageous resort tax/fee. I’ll look elsewhere next time. The room was very clean and very nice . Noise and smoke were not an isdue

Harrah's is living in the past. Rooms need to be remodeled and improved. Grand Sierra, Peppermill, and Atlantis has far way better rooms. Sportsbook and slot selection are way outdated. Only reason why we stayed in this hotel was because of comps earned from Las Vegas Caesar entertainment hotels (which are way better). Also I was gambling in the east side at of casino and only had 30 seconds to redeem my raffle prize from the west side of casino (they had announced winner on the intercom). The coordinator of the Gift Card Raffle wouldn't let me claim my prize for being late 5-10 seconds. Which i find ridiculous. As a Diamond member I felt shafted after being overwhelmed by false excitement. Needless to say, I am done with Harrah's in Reno.

Its kind of lacks that gamble feeling you get when you walk into the El Dorado or Silver Legacy. I think they need to offer more promotions. When I got there I was supposedly removed last month from their promo list and they left it at that...

Hotel need a big update. Rooms are old. VIP host Julio is very poor regarding customer service. Casino staff are ll very nice and customer service orientated. Reward programs have been reduced and are not as valuable as they where a few years back.

I decided to stop and see Reno on the journey that I was making from New York to California. It was the last night I’ll be on the road so I decided to stop in Reno. I arrived much later than Planned. I had aa reservationfor the night. I arrived and I self parked. The garage is large with poor signage to get to hotel. My check in was very robotic unfriendly but efficient. The desk clerk didn’t even smile.The gift shop is extremely expensive. My room was on the 14 the floor very nice but very cold heat was awful. The room was clean not enough light on lamp and one floor lamp . The bathroom was clean and had plenty of towels along with small shampoo, conditioner and lotion. I am not a real gambler the casinos cute small but nice the staff was not friendly anywhere except to the lady in the gift shop it was funny and pleasant. I don’t know if I go back to Reno it was an impressive