Harrah's Resort Southern California

I had a blast straight up the first thing that I want to say the one thing I didn’t like was going up the mountain on the curvy road to get there that scares me.over all I got there went straight to the pool came back to take a shower and went to the casino win win win after that we went to go have dinner there are multiple places there where are you can eat we enjoy the pool they do have a poolside for kids there’s not much to do for kids my advice is not to take kids the only thing they can do is go to the pool so for me it was wake up in the morning and have my coffee have breakfast at the café go to the pool go to the casino and it was amazing the staff was great anything that I needed It was just a text away

We had an excellent time, we were very surprised that we had a jacuzzi room. We were very relaxed during our stay. The people that work here are very friendly, helpful, and courteous. The food is impeccably good!

I am past diamond member who has always been treated well at this resort/casino. During our last staycation with my wife and kids hotel staff entered the room while my wife was in the shower and kids were in the room. My wife tried to stop the door from opening but that didn’t work and not only was she exposed my family’s safety was compromised not knowing who that could’ve been. Do not disturb sign was on and due to Covid no hotel staff was supposed to enter unless authorized by hotel or the guest. This was a very scary experience. Also, my wife was disrespected and treated very rude at smash burger inside the casino. They stayed that she couldn’t charge food to the room even though she is on the reservation and she was charging food the entire time from other food places and retail store in the casino with no issues. After pleading for 5-10 mins they allowed her to order food for my kids but she couldn’t order food so she didn’t eat. My wife was not only left hungry but upset. I reached out to hotel and cesars regarding these issues. We left a day early due to these incidents.

Dirty rooms (toilet had poop on it) apparently my room was not clean housekeeping and front desk doesn’t have any idea if the room are already clean or not. My goodness this place is a dump, I can believe they’re using the Caesars name for this hotel. The pool are no longer relaxing too many kids

The hotel was ok, room was good. Needs a microwave. Casino can’t get rid of smoke smell.Lazy river good for kids, too crowded for a relaxing day. To go orders from cafe they charge $5 for no good reason. $3.50 for one bottle of soda in Gift shop. Need other food options. They charge $12.99 for WiFi access. Be careful the little folder they give you at checkin says in confusing language that the first 2 phones are free(implied) and “next”2 they charge $12.99 for. I’m still in dispute with hotel about this.This is also mentioned in other reviews- they need to drop this charge- too much nickel and dimming here. Leaves a bad impression on guests.Guest services has not responded to my request for a copy of what the little booklet says Exactly.When they do I may change my review, but until then, they should treat customers better.