Harrah's Resort Southern California

AS far as the hotel itself, its okay. I expected there to be better service when it came to sanitation. 70% of the time when I went to get hand sanitizer they were empty. Had to walk all around the casino to find one that was functionable. I do appreciated the fact that they clean the area everytime someone leave a table. I was glad to see that when a dealer comes to a table or wen a new player comes to a table they spray your hands to ensure the table is sterile in a sense. I asked the first dealer was this a practice that all of there dealers should be doing, and he said yes. I was there for three nights and less than half of the dealers actually practiced this safety measure. I barely saw anyone wiping the machines. I'm sure there was at some point but it got to the point where I was looking for it. I guess I compared it to Pechanga which is about 45 min away. A show or action is important. When i go there I always see the casino being cleaned and always see the sanitizer dispensers being filled. they ensure they do it at all times. I always see employees checking them throughout the day. In reality, seeing the action makes you feel safer and feels like the they care. Pechanga however does not clean the area after each play is done at the table which they should adopt. I had to tell people a could of times to get away from me because they were standing behind a player talkin in close distance without their mask. The dealer just looked at them most of the time. Pechanga employees are all over anyone they see with their mask not over there mouth and nose. One other thing is that the shower was horrible. it was basically a drip. This is one of the first things i check when entering a room. Just a personal preference I have. My wife said they would need to step up their game before she goes back.

While I completely understand that traveling during the COVID 19 pandemic is different, i was disappointed from the start. We arrived for check in and they only had 3 people working the counter, even with 6ft they had room for at least 2 more. This is when we found out that the pool was already booked for the entire day. The reason we chose this location was they advertised the pool as open. I was told i was 85th on the wait list and if i wanted a spot tomorrow i should get in line at 6am! The restaurants were obviously busy, but without room service when didn't have a choice. The next morning I was downstairs and 1st in line at 6am for pool reservations. There were no signs as to when staff would be there to actually take reservations, so I sat on the hard ground for and hour and 45 mins. I snagged the 8-11 pool time, since we had to check out. We head down at our 8am slot, grab some chairs, and look for someone to order some food, at which point we are told that food service doesn't start until 10:30am, so we ask to move out time to noon and walk to 7 -11 for food, since only starbucks with about 50 people in line is open or the cafe which also had a long wait, all other options were closed. We head down to the pool for out given time an get some food and drinks. Our server was great and the 1st person all weekend that seemed to know how things worked. We later find out that had we just booked a daybed or cabana, we could've gone to the pool the day before and all day and it would have cost us about the same,but at no point was it even offered, we assumed everyone was limited to 1, 3 hour timeslot. Staff seemed more concerned about being the mask police than helping people. I don't get how its ok for someone to smoke, so no mask and expelling a higher volume of potentially infectious germs, but if i don't put mine back on quick enough after i take a drink, i get talked to. Overall this was the worst $500 I have spend on a mini vacation ever, i don't think i will ever be coming back.

What a disappointing trip we have had to Harrahs. Shame on them for not informing us of the ridiculous new rules they have enacted due to Covid 19.First off if you plan on using the pool it’s first come first serve and at low capacity so you need to get there very early. The money you spend on your room does not guarantee you a spot at the pool and they will not tell you this over the phone.All bars are closed and you can only order a drink at the pool ( about $15 a pop) if you purchase some crummy food. Perhaps none of this would be so bad if it wasn’t for the horrible customer service we encountered at literally every turn. The person that checked us in was rude and unapologetic about us not being informed of the new restrictions when we made the reservation. Instead of apologizing, she said “ it’s listed on our website “. To the Management, I highly recommend you coach your staff on better customer service while trying to help guests adjust to your Covid measures. The pool staff was extremely rude and honestly the vibe at the pool was oppressive at best. A whole bunch of by-the-hour security guards who are high on power will make you feel unwelcome and under a microscope while you try to enjoy your over priced beverage. Again, don’t waste your time and money. Even the person who gave us our towel scolded my husband when he adjusted a mask. Apparently, in the interest of health, you can only have your mask off if you are smoking, drinking or swimming... makes lots of sense right?Well Harrahs, you have lost 2 customers who used to love to gamble and spend money at your casino. You Literally Sucked The Fun our of Funner,California .Please spare me your form letter reply about safety and hoping I enjoy my next stay more. There will not be a next stay for us and I will be spreading the word to go elsewhere.

We stayed for one night and had a great time. The security at the pool was a little aggressive about having your ID and mask but service was great. Zara was very friendly and helpful! We ate dinner at the Cafe which was super delicious (they have Cardiff Crack!) and then gambled on the slot machines for a few hours. Won enough to have a good time & enjoyed a little time in the lazy river before checkout next morning. We will definitely be back!

We stayed for a night but all the staff were super accommodating especially when it came to the safety of the guests. I’m really glad that they took so many precautions for both the safety of the employees and the guests. As an essential worker it really helps to know that the hotel is taking care of its staff and its guests. All the dealers sanitize your hands during play and it’s nice that the pool was 21+.