Harrah's Resort Southern California

Bad experience very horrible experience, never tell a guest you will give them a certain view and not give them that view. Felt like a lyer and felt not welcomed jusy because my room was comped and because I was not a diamond or seven star person, I feel I should have been treated the same way as anyone else and the workers at the front desk really made me feel un welcomed and were very very rude!! I was not very happy with them! Took them almost 5 hours + to get back to a request that I had asked for, when they did they were still rude about it! My experience was un acceptable

- There are "Resort Tower Rooms" and "Dive Inn Tower Rooms". We stayed in "Dive Inn Tower Rooms". The room was clean and wide. Very comfortable.- AC in the room was noisy. We tried to turn off, however, the AC controller was security number to protect the change. Temperature could be changed.- Most of restaurants were crowded and people were making lines. We made a line for Buffet Restaurant, but the line was moving and we got inside with fairly amount of waiting time.- There were variety of foods in the Buffet. However, the quality of foods are just average. Not "very good" level.

I visited for the blues brothers concert that was stellar. But casino sucks!I've been at least 3x times and buried each and every visit. Commute there is terrible. Theres a very confusing round about that took us on a horrific route just not an easy journey from LA at all and it's not supposed to be but common let people play a little without sucking the life out of them. Spa is OK.

Didn’t have a room ready or reserved upon check-in. the room door between the adjoining room would not lock Tried calling the front desk but after a 40 minute wait and no one picking up we called security for help. In the morning ordered room service which said it would be 45 minutes then after waiting 40 minutes they called to say that they couldn’t charge it to our room so they had not put the order in woukd we like to pay cash and wait another 45 min even though we had put a credit card down when we checked in the night before. I’m just getting started… Just don’t ever stay here!!

Not the same casino that used to be years back. Payouts with the slots VERY POOR, food & service has lost some of it's quality. Room was OK but here again could use some updating. As for the heating cooling thermostat, very confusing to use. Overall I will be back as I rpefer this casino voer the others in the area.