While I completely understand that traveling during the COVID 19 pandemic is different, i was disappointed from the start. We arrived for check in and they only had 3 people working the counter, even with 6ft they had room for at least 2 more. This is when we found out that the pool was already booked for the entire day. The reason we chose this location was they advertised the pool as open. I was told i was 85th on the wait list and if i wanted a spot tomorrow i should get in line at 6am! The restaurants were obviously busy, but without room service when didn't have a choice. The next morning I was downstairs and 1st in line at 6am for pool reservations. There were no signs as to when staff would be there to actually take reservations, so I sat on the hard ground for and hour and 45 mins. I snagged the 8-11 pool time, since we had to check out. We head down at our 8am slot, grab some chairs, and look for someone to order some food, at which point we are told that food service doesn't start until 10:30am, so we ask to move out time to noon and walk to 7 -11 for food, since only starbucks with about 50 people in line is open or the cafe which also had a long wait, all other options were closed. We head down to the pool for out given time an get some food and drinks. Our server was great and the 1st person all weekend that seemed to know how things worked. We later find out that had we just booked a daybed or cabana, we could've gone to the pool the day before and all day and it would have cost us about the same,but at no point was it even offered, we assumed everyone was limited to 1, 3 hour timeslot. Staff seemed more concerned about being the mask police than helping people. I don't get how its ok for someone to smoke, so no mask and expelling a higher volume of potentially infectious germs, but if i don't put mine back on quick enough after i take a drink, i get talked to. Overall this was the worst $500 I have spend on a mini vacation ever, i don't think i will ever be coming back.