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Harrah's Resort Southern California Reviews
Average Tripadvisor rating for Harrah's Resort Southern California
Average Rating Based on 13856 reviews
Harrah's Resort Southern California
Disappointed
Harrah's Resort Southern California
The wait was over 4 hours to get our room , no room service for food ! everything closed at 10:00 pm except casino . Dirty rooms . No decent compensation for having to wait for room . Basically just...More
- Morttheshort
The wait was over 4 hours to get our room , no room service for food ! everything closed at 10:00 pm except casino . Dirty rooms . No decent compensation for having to wait for room . Basically just cone and throw your money into the casino .
Harrah's Resort Rincon Valley Center
Harrah's Resort Southern California
Hotel does not have enough staff to serve its guests in an efficient manner. Had to wait over 30 minutes to retrieve my baggage after valet parking dropped it off to baggage claim. The wait time to...More
- steveaJ3058UZ
Hotel does not have enough staff to serve its guests in an efficient manner. Had to wait over 30 minutes to retrieve my baggage after valet parking dropped it off to baggage claim. The wait time to get into ANY restaurant exceeded 40 minutes. I inquired about a late check out of 30 minutes and was flatly denied with no offer of assistance. VERY POOR SERVICE
Don’t go to Concerts here
Harrah's Resort Southern California
As a Concert Venue. Its like a crapy school auditorium. The sound system is sub-par at best. In a music event it’s loud so it’s ok but if you go see a comedy show the sound system is garbage...More
- Donovan B
As a Concert Venue. Its like a crapy school auditorium. The sound system is sub-par at best. In a music event it’s loud so it’s ok but if you go see a comedy show the sound system is garbage. Good luck hearing all the spoken words. How much money does Rincon need to make before refurbishing the concert venue? You advertise a first class facility. This area is not! We will never be back until they update. We have always pay top dollar for mediocre folding chairs and a muffled sound system when we came here but no more. At least I got some money back in the casino as we left.
Bartender James @ Hells Kitchen was great
Harrah's Resort Southern California
My wife and I did a 2 day mini trip to check out the pool and the new "Hells Kitchen" restaurant. Bartender James @ Hells Kitchen was great and the food was amazing. I highly recommend the Rib-eye...More
- ericlN410DQ
My wife and I did a 2 day mini trip to check out the pool and the new "Hells Kitchen" restaurant. Bartender James @ Hells Kitchen was great and the food was amazing. I highly recommend the Rib-eye Wagu.
Poor Service
Harrah's Resort Southern California
I arrived on 9/1 (my birthday) we gave the valet our bags & checked into our room then called for them to bring our bags up & we could not get a hold of anyone so we called the front desk, no answer...More
- Cmadrid3
I arrived on 9/1 (my birthday) we gave the valet our bags & checked into our room then called for them to bring our bags up & we could not get a hold of anyone so we called the front desk, no answer then we had to walk downstairs to get our bags. Next day went to the pool about 10:30-11:00 & were sitting by the lazy river in lounge chairs & had to flag down a server who just kept walking by us & never even made eye contact with us or acknowledged us. She said, Oh, I'm sorry, Sarah is your server & will come by to help you. Well, no Sara ever came by so I stopped another server & she said oh, well if you do not want to wait you can go to the bar & get it yourself. I do not come to a hotel to relax and get my own drinks. We got tired of waiting so we ended up going to the bar & got our own drinks. Bartender was not very friendly either & served our drinks then walked back to our lounge chairs. Finally, someone did stopped by so we were able to order our second round but every time we ran out of our drinks, it was like we had to get up and wave/flag a server to come back and take our order. It just was such an awful experience I felt like we were bothering the staff there and they never even offered us a menu.....horrible horiible ervice.Earlier that morning about 9:00, we are waiting in line for the cafe & I understand there is a diamond member line and they seat them first but it was getting ridiculous how they would only seat that line & make us wait as long as they did where I feel they should alternate lines. I went to the front to say something to the hostess & she said, we are alternating lines but she obviously wasn't & we waited about an hour and there were only about 8 people in front of us. I don't care that we are not "diamond" club status but don't treat us like peasants & make us wait while people just walk up & get seated immediately. They can wait 5-10 minutes!!For dinner, we walk into Hell's Kitchen with no reservations but we were told the bar was first come first serve so when I walked up & told the hostess we wanted to sit at the bar, she said rudely "Uhm there are no seats at the bar". I said let me look & sure enough there were 4 empty seats. As we walked up & pulled the chairs out & the bartender behind the counter immediately says to us very rude as well "you can't move the chairs around & just sit down you have to leave them where they are & you need to empty your drink as we do not allow out outside drink. NOT HAPPY!!
Harrah's Resort Southern California
Tripadvisor rating for this property
Disappointed
The wait was over 4 hours to get our room , no room service for food ! everything closed at 10:00 pm except casino . Dirty rooms . No decent compensation for having to wait for room . Basically just...More
Morttheshort
The wait was over 4 hours to get our room , no room service for food ! everything closed at 10:00 pm except casino . Dirty rooms . No decent compensation for having to wait for room . Basically just cone and throw your money into the casino .
Tripadvisor rating for this property
Harrah's Resort Rincon Valley Center
Hotel does not have enough staff to serve its guests in an efficient manner. Had to wait over 30 minutes to retrieve my baggage after valet parking dropped it off to baggage claim. The wait time to...More
steveaJ3058UZ
Hotel does not have enough staff to serve its guests in an efficient manner. Had to wait over 30 minutes to retrieve my baggage after valet parking dropped it off to baggage claim. The wait time to get into ANY restaurant exceeded 40 minutes. I inquired about a late check out of 30 minutes and was flatly denied with no offer of assistance. VERY POOR SERVICE
Tripadvisor rating for this property
Don’t go to Concerts here
As a Concert Venue. Its like a crapy school auditorium. The sound system is sub-par at best. In a music event it’s loud so it’s ok but if you go see a comedy show the sound system is garbage...More
Donovan B
As a Concert Venue. Its like a crapy school auditorium. The sound system is sub-par at best. In a music event it’s loud so it’s ok but if you go see a comedy show the sound system is garbage. Good luck hearing all the spoken words. How much money does Rincon need to make before refurbishing the concert venue? You advertise a first class facility. This area is not! We will never be back until they update. We have always pay top dollar for mediocre folding chairs and a muffled sound system when we came here but no more. At least I got some money back in the casino as we left.
Tripadvisor rating for this property
Bartender James @ Hells Kitchen was great
My wife and I did a 2 day mini trip to check out the pool and the new "Hells Kitchen" restaurant. Bartender James @ Hells Kitchen was great and the food was amazing. I highly recommend the Rib-eye...More
ericlN410DQ
My wife and I did a 2 day mini trip to check out the pool and the new "Hells Kitchen" restaurant. Bartender James @ Hells Kitchen was great and the food was amazing. I highly recommend the Rib-eye Wagu.
Tripadvisor rating for this property
Poor Service
I arrived on 9/1 (my birthday) we gave the valet our bags & checked into our room then called for them to bring our bags up & we could not get a hold of anyone so we called the front desk, no answer...More
Cmadrid3
I arrived on 9/1 (my birthday) we gave the valet our bags & checked into our room then called for them to bring our bags up & we could not get a hold of anyone so we called the front desk, no answer then we had to walk downstairs to get our bags. Next day went to the pool about 10:30-11:00 & were sitting by the lazy river in lounge chairs & had to flag down a server who just kept walking by us & never even made eye contact with us or acknowledged us. She said, Oh, I'm sorry, Sarah is your server & will come by to help you. Well, no Sara ever came by so I stopped another server & she said oh, well if you do not want to wait you can go to the bar & get it yourself. I do not come to a hotel to relax and get my own drinks. We got tired of waiting so we ended up going to the bar & got our own drinks. Bartender was not very friendly either & served our drinks then walked back to our lounge chairs. Finally, someone did stopped by so we were able to order our second round but every time we ran out of our drinks, it was like we had to get up and wave/flag a server to come back and take our order. It just was such an awful experience I felt like we were bothering the staff there and they never even offered us a menu.....horrible horiible ervice.Earlier that morning about 9:00, we are waiting in line for the cafe & I understand there is a diamond member line and they seat them first but it was getting ridiculous how they would only seat that line & make us wait as long as they did where I feel they should alternate lines. I went to the front to say something to the hostess & she said, we are alternating lines but she obviously wasn't & we waited about an hour and there were only about 8 people in front of us. I don't care that we are not "diamond" club status but don't treat us like peasants & make us wait while people just walk up & get seated immediately. They can wait 5-10 minutes!!For dinner, we walk into Hell's Kitchen with no reservations but we were told the bar was first come first serve so when I walked up & told the hostess we wanted to sit at the bar, she said rudely "Uhm there are no seats at the bar". I said let me look & sure enough there were 4 empty seats. As we walked up & pulled the chairs out & the bartender behind the counter immediately says to us very rude as well "you can't move the chairs around & just sit down you have to leave them where they are & you need to empty your drink as we do not allow out outside drink. NOT HAPPY!!