Very nice property. We upgraded to a 4th floor Dive In room which means a pool view. Our view was pretty spectacular. The room and bathroom were very clean and pleasantly decorated. The walk to the pool is very long no matter the location of your room. The elevators are a long walk from the lobby. Every staff member we encountered was friendly, helpful and courteous. Every single one. Wow! The pool area is fantastic. The main pool water temperature was way too cold. We were told several others complained about it. The small bar pool was perfect temperature. The lazy river was a good temperature but could be a degree warmer. Apparently the resort is going for a drunk pool atmosphere complete with loud music even at the lazy river. I can’t understand why resorts think guests want to listen to THEIR playlists. I had to turn my ear buds up to nearly full volume in order to hear just MY music. I prefer a quiet atmosphere to hear the sound of the waterfalls. If I want music, I’ll play my own. Suggestion PLEASE: TURN OFF THE MUSIC at the lazy river. Let guests have at least one area that is peaceful. It’s a LAZY river. It’s supposed to be peaceful. And turn off the rock music in the elevators too. Really. Must guests be subjected to profanity laced music everywhere? The choice of non alcoholic drinks at the pool: Pepsi, Diet Pepsi, Sierra Mist and lemonade. Not even iced tea. Food at the pool was all Mexican. Suggestion: offer cold fruit and veggie trays, iced tea, more variety of soft drinks, sandwiches. There is no room service at this time. If you want food or beverages other than Mexican, you have to walk to the other side of the casino. It’s a very long walk. There are no coffee makers in the room. You have to make that very long walk to the elevator, then to the lobby, then Starbucks in the Casino for a cup of coffee. Pack your Keurig and some K Cups. Bring Creamer and sweetener. There is a small refrigerator in the room. Suggestion: rent some indoor electric golf carts and have door dash style deliveries from the takeout restaurants. Even though it is illegal to smoke at indoor public places in California, they allow smoking in the casino. You’ll want to bring that N95 mask. The spa doesn’t seem to know when they are open. We made our room reservations based on their listed days and hours. When we arrived, we found out they weren’t open at all during our stay. The front desk was confused as well. That resulted in lost revenue for the resort and we were very disappointed. No concierge and no maps of the property. This is a large property. You’ll be getting your 10,000 steps by noon! Suggestion: post a large map of the property in the lobby guests can photograph. If you don’t want to print maps, you could also have them available to scan like the Cafe menu or put them on the tv menu.Suggestion: Have videos with instructions on the tv menu how to use the slot machines and play the table games. We found most of the slot machines very confusing. Still don’t understand the Caesar rewards or how to use the card. Maybe offer teaching tables and machines so guests can learn how to play. Communication was confusing. No information in the rooms to find out restaurant hours or phone numbers. No menus. The front desk did not always answer the phone. I can’t say this enough...it is a very long walk to the lobby to ask the front desk a question.
