Harrah's Resort Southern California

First I had a confirmed reservation, then it disappeared. Then it took Harrahs 8 hours to find out why (customer service individual accidentally cancelled). Then when checking in, the room I reserved was not available. Accepted another room type, went to the room, and the card key provided didn’t work. All through this, not one apology, with every employee passing the proverbial problem onto the last individual. The Resort has gone downhill in the last 6-10 months in regards to customer service. This coming from someone who has stayed at this property more than ten instances. Pala is close enough to give it a shot ... can’t imagine it’s any worse service. On a plus note, the bartenders and dealers were A+! Fiore’s Restaurant was terrible, service was slow (6:30 reservation, wrapped up dinner at 8:30) and the scallops reminded me of hockey pucks! 2 Stars go to the Bartenders and Dealers!

I was disappointed in the hotel. Room: 1. The bathroom sink had not been cleaned thoroughly from previous guest.2. An empty water bottle was on the floor near the bed from the previous guest.3. No bottled water in the room. The sink water is cloudy and unappetizing looking.4. Wifi is not free. It costs $12.00 to activate.We visit other casino hotels in the area and we know that Harrah's should, at least, offer the same or better amenities than their competition.The casino was fine. Numerous food venues to choose from. Staff very helpful and nice.

All the room are comfortable. But the suites are exciting. The lazy river is happening, the Diamond Lounge is fun. The employees are fun and helpful all the time. Now the food, of ciurse Fiore is the best, even the buffet, the Cantina including the taco truck.

All in all we had a good time. We have stayed at dozens of casinos throughout SoCal and Vegas areas and we really were more comfortable here than many. We felt safe and were not bothered by an element you find in other casinos. The only downside, and I believe management is all over this, was the SR76 Brewery. They are not promoted as they should be. They also ran out of the one IPA I like and are not making more anytime soon. We were the only 2 guests in the tasting room all afternoon. The only way we actually knew that SR 76 was at this location was at this location. I did not know about SR 76 prior to my visit. Bartender Nick was very knowledgeable and accommodating and a nice guy in general.

Customer service is great but I wouldn't come here to gamble. The machines just eat your money up within minutes. I even spoke with another guest whom told me the same thing. The quality of the food has gotten better I just wish they could do the same with their slot machines.