It's difficult to know where to begin when you have such a poor experience at a new place.My girlfriend and I joined another couple on a last minute weekend trip (2 nights) to Harrah's because the place we WANTED to go to had been closed by San Diego because of Covid concerns. I called Harrah's myself and asked if they were open, to which the gentleman on the phone emphatically said 'YES.. we are on federal land, and are open.' The four of us got very excited.GF and I have never been there, but our friends had been there quite a few times. We are not big gamblers, and at this point you might be thinking "why go to a casino then?".. We were most excited about the lazy river and pools that were there because they looked amazing, were advertised as open and we had packed for a water filled weekend before our other place fell through.At no time on the phone were we told that the pool, lazy river, swim up bars and basically entire outdoor area was closed. We paid FULL PRICE for 2 rooms to be able to stay for the weekend, enjoy the casino, some dining and POOL ACTIVITIES.We drove an hour and a half.. arrived in our rooms.. and the room that our friends got was completely dysfunctional. The lights didn't work in half the room and when they tried to turn other ones on, the entire room went dark as if a breaker had been tripped. They called downstairs to get someone to come up to fix it and they were told, "Wait in the room until the maintenance guy arrives."Meanwhile in OUR room:1. The TV is dismal at best. I could watch better quality and better content on my phone.. granted, a hotel TV isn't why you choose to stay in a hotel, but they advertise it on their website when booking a room immediately after the bed. If you're going to advertise a bed, that is nice, and then advertise a TV, that is absolute trash.. you might want to upgrade your TV's.2. The door handle that closes the separated toilet room was installed backward. It blows my mind when I see stuff like this because it's SO EASY to fix. The latch bolt is backward, so it just slams against the door jam. Any professional woodworker, remodeler, or hardware installer would have seen this and immediately fixed it. NOT HARRAH'S!!3. Don't bother with the internet.. We connected to it and it was slower than molasses flowing uphill in winter. What's the point of free wifi if it reminds me of dialup 56k modem days?My friends had the room directly next to us, so we could open up the two rooms to conjoin them and.. 2 hours later.. nobody had arrived to fix their light problem. It took FOUR HOURS for someone to come fix their light problem. Reminds me of the cable guy.We all finally decide to leave the room to have some fun in the casino...The casino was decent, not any better or worse than a standard Vegas casino.My girlfriend and I had dinner at Fiore. That place deserves it's own fantastic review because it was the highlight of our trip. Eat there, but stay somewhere else.The next day we go downstairs and find out the entire outdoor area, lazy river and pool are closed. The whole reason we came there. At this point the two of us are thinking, why did we pay regular price for a room, to just gamble and give them more money? We decide we want to leave and try to get a discount or refund on the second night, to which we were told "Too bad, we can't do anything and we're not going to do anything."No discount, no refund, no coupon for a future visit, no 'one free pull on a rigged slot machine'.. nothing.She and I spent the rest of our time in our hotel room just screwing around and making the best of being held hostage, or for ransom, for the evening. SUPER fun way to spend 200 dollars plus resort fee plus tax. We tried again when checking out to get SOMETHING for our terrible visit. Ashley, the front clerk, asked Marta, the manager and...Nothing.I could have gotten a room at a beach, same price, with the ocean.Funner, CA is kinda lame...
