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Harrah's Resort Southern California Reviews

 

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Harrah's Resort Southern California Reviews
Average Tripadvisor rating for Harrah's Resort Southern California
Average Rating Based on 10494 reviews
Harrah's Resort Southern California
My new Home away from home
Harrah's Resort Southern California
Everything is great the customer service is fun and so helpful And a class I had were Carlos explained to a group of people how to use my card and were I can use it the point were I canUse to get...More
- Wanderer51369408632
Everything is great the customer service is fun and so helpful And a class I had were Carlos explained to a group of people how to use my card and were I can use it the point were I canUse to get hotel room floor from ur restaurant ect
Hello
Harrah's Resort Southern California
We spend a very pleasant night!!! We win at the 5 cents machine and we enjoy a very very good buffet, with my friends. The staff was very kindly and friendly, we play around 4 1/2 and was...More
- Quest40752034258
We spend a very pleasant night!!! We win at the 5 cents machine and we enjoy a very very good buffet, with my friends. The staff was very kindly and friendly, we play around 4 1/2 and was a.profitable night
Cruise give away.
Harrah's Resort Southern California
Overall things were great but cruise give away was anger raising. It was incompetence personified. I stood in line for 1 hr and 45 minutes. 3 people working behind the counter and machines not...More
- 32vickim
Overall things were great but cruise give away was anger raising. It was incompetence personified. I stood in line for 1 hr and 45 minutes. 3 people working behind the counter and machines not working. People cutting in line. Divide the arrival times up. A to f from 10 to 11. And so on. If not, do it on 2 days or print out letters prior. Or mail the letters. This was a night mare. People were fighting because of people cutting in. At least have more people working with speeder printers.
Great Time in Southern California
Harrah's Resort Southern California
Harrah's Southern California Resort and Casino Is a great facility with tons of smiling and friendly employees! They really take the time to answer your questions swiftly and accurately. Any...More
- Bruce M
Harrah's Southern California Resort and Casino Is a great facility with tons of smiling and friendly employees! They really take the time to answer your questions swiftly and accurately. Any problems you have that inevitably crop up, there is always someone who will take ownership of the situation and either resolve it or refer you to the person or entity that can get the issue resolved.There are numerous food and drink outlets. Rita's Cantina was our favorite and the Taco Truck that is uniquely attached to Rita's is a great place to grab a taco or three if you are just looking for a quick, delicious bite!The "Dive" bar and the pool area are just super. With an all ages swim and recreation area there is lots of fun to be had for everyone. There is also an adults only pool area with several hot tubs. Great place to get a cool drink, recline, and read a good book!The Casino is fairly large with lots of action. Whether it be slots or table games there is ots lof action. Attendants for the slot area respond quickly to any problems. The beverage servers are just superb! Although there is an on-machine drink ordering screen that you can use, the beverage servers still come by and ask if you need anything just like always.The National Casino Marketing folks are really friendly and efficient. Irma Young was our primary contact and she was assited by Darline Cortez, and Alisha Parampil. Irma took ownership of my situation after I was injured in a fall. She extended my stay until I was cleared to travel and secured a driver to take my spouse and me to the airport for our flight. Thank you Irma!We hope to return sometime in the future! Highly reccommend this Casino Resort!
Not Customer Friendly, and Certainly not 5 Star
Harrah's Resort Southern California
We checked in late Friday night, around 8:30 PM. after a long tiring trip from Pittsburgh. Got up mid-morning Saturday and called down to the front desk for late check-out. "Absolutely not", said the...More
- stantruskie
We checked in late Friday night, around 8:30 PM. after a long tiring trip from Pittsburgh. Got up mid-morning Saturday and called down to the front desk for late check-out. "Absolutely not", said the voice on the other end of the phone. My wife went to the front desk and ask for the manager. "We have no manager working the front desk", was the response she received. OK, so we complained about the musty smell the room, and in fact, throughout the hotel room and casino (they allow smoking everywhere). "We will send a maid to freshen the room" we were told. Why would we want that? We had to check out in an hour. So we went to breakfast at one of their restaurants. Waited in line to get in, waited a long time for our order, and when the food arrived, it was cold. Went to the spa/swimming area and was asked for personal, photo ID, " Huh? We are room guests here." Doesn't matter. Wherever you go throughout the property, you must carry photo ID. So we did check at 11:30 AM and was glad to get out of there. Our question to ourselves, "Why would anyone come to this casino resort from LA when they can just as easily, drive to 5-star casinos resorts in Las Vegas, where you get outstanding customer care/service for example, at the Bellagio (and yes, you can get the late checkout). Bottom line, we will never go back to this resort, or stay at any property owned by Ceasar's /Harrahs.
Harrah's Resort Southern California
Tripadvisor rating for this property
My new Home away from home
Everything is great the customer service is fun and so helpful And a class I had were Carlos explained to a group of people how to use my card and were I can use it the point were I canUse to get...More
Wanderer51369408632
Everything is great the customer service is fun and so helpful And a class I had were Carlos explained to a group of people how to use my card and were I can use it the point were I canUse to get hotel room floor from ur restaurant ect
Tripadvisor rating for this property
Hello
We spend a very pleasant night!!! We win at the 5 cents machine and we enjoy a very very good buffet, with my friends. The staff was very kindly and friendly, we play around 4 1/2 and was...More
Quest40752034258
We spend a very pleasant night!!! We win at the 5 cents machine and we enjoy a very very good buffet, with my friends. The staff was very kindly and friendly, we play around 4 1/2 and was a.profitable night
Tripadvisor rating for this property
Cruise give away.
Overall things were great but cruise give away was anger raising. It was incompetence personified. I stood in line for 1 hr and 45 minutes. 3 people working behind the counter and machines not...More
32vickim
Overall things were great but cruise give away was anger raising. It was incompetence personified. I stood in line for 1 hr and 45 minutes. 3 people working behind the counter and machines not working. People cutting in line. Divide the arrival times up. A to f from 10 to 11. And so on. If not, do it on 2 days or print out letters prior. Or mail the letters. This was a night mare. People were fighting because of people cutting in. At least have more people working with speeder printers.
Tripadvisor rating for this property
Great Time in Southern California
Harrah's Southern California Resort and Casino Is a great facility with tons of smiling and friendly employees! They really take the time to answer your questions swiftly and accurately. Any...More
Bruce M
Harrah's Southern California Resort and Casino Is a great facility with tons of smiling and friendly employees! They really take the time to answer your questions swiftly and accurately. Any problems you have that inevitably crop up, there is always someone who will take ownership of the situation and either resolve it or refer you to the person or entity that can get the issue resolved.There are numerous food and drink outlets. Rita's Cantina was our favorite and the Taco Truck that is uniquely attached to Rita's is a great place to grab a taco or three if you are just looking for a quick, delicious bite!The "Dive" bar and the pool area are just super. With an all ages swim and recreation area there is lots of fun to be had for everyone. There is also an adults only pool area with several hot tubs. Great place to get a cool drink, recline, and read a good book!The Casino is fairly large with lots of action. Whether it be slots or table games there is ots lof action. Attendants for the slot area respond quickly to any problems. The beverage servers are just superb! Although there is an on-machine drink ordering screen that you can use, the beverage servers still come by and ask if you need anything just like always.The National Casino Marketing folks are really friendly and efficient. Irma Young was our primary contact and she was assited by Darline Cortez, and Alisha Parampil. Irma took ownership of my situation after I was injured in a fall. She extended my stay until I was cleared to travel and secured a driver to take my spouse and me to the airport for our flight. Thank you Irma!We hope to return sometime in the future! Highly reccommend this Casino Resort!
Tripadvisor rating for this property
Not Customer Friendly, and Certainly not 5 Star
We checked in late Friday night, around 8:30 PM. after a long tiring trip from Pittsburgh. Got up mid-morning Saturday and called down to the front desk for late check-out. "Absolutely not", said the...More
stantruskie
We checked in late Friday night, around 8:30 PM. after a long tiring trip from Pittsburgh. Got up mid-morning Saturday and called down to the front desk for late check-out. "Absolutely not", said the voice on the other end of the phone. My wife went to the front desk and ask for the manager. "We have no manager working the front desk", was the response she received. OK, so we complained about the musty smell the room, and in fact, throughout the hotel room and casino (they allow smoking everywhere). "We will send a maid to freshen the room" we were told. Why would we want that? We had to check out in an hour. So we went to breakfast at one of their restaurants. Waited in line to get in, waited a long time for our order, and when the food arrived, it was cold. Went to the spa/swimming area and was asked for personal, photo ID, " Huh? We are room guests here." Doesn't matter. Wherever you go throughout the property, you must carry photo ID. So we did check at 11:30 AM and was glad to get out of there. Our question to ourselves, "Why would anyone come to this casino resort from LA when they can just as easily, drive to 5-star casinos resorts in Las Vegas, where you get outstanding customer care/service for example, at the Bellagio (and yes, you can get the late checkout). Bottom line, we will never go back to this resort, or stay at any property owned by Ceasar's /Harrahs.