I arrived on 9/1 (my birthday) we gave the valet our bags & checked into our room then called for them to bring our bags up & we could not get a hold of anyone so we called the front desk, no answer then we had to walk downstairs to get our bags. Next day went to the pool about 10:30-11:00 & were sitting by the lazy river in lounge chairs & had to flag down a server who just kept walking by us & never even made eye contact with us or acknowledged us. She said, Oh, I'm sorry, Sarah is your server & will come by to help you. Well, no Sara ever came by so I stopped another server & she said oh, well if you do not want to wait you can go to the bar & get it yourself. I do not come to a hotel to relax and get my own drinks. We got tired of waiting so we ended up going to the bar & got our own drinks. Bartender was not very friendly either & served our drinks then walked back to our lounge chairs. Finally, someone did stopped by so we were able to order our second round but every time we ran out of our drinks, it was like we had to get up and wave/flag a server to come back and take our order. It just was such an awful experience I felt like we were bothering the staff there and they never even offered us a menu.....horrible horiible ervice.Earlier that morning about 9:00, we are waiting in line for the cafe & I understand there is a diamond member line and they seat them first but it was getting ridiculous how they would only seat that line & make us wait as long as they did where I feel they should alternate lines. I went to the front to say something to the hostess & she said, we are alternating lines but she obviously wasn't & we waited about an hour and there were only about 8 people in front of us. I don't care that we are not "diamond" club status but don't treat us like peasants & make us wait while people just walk up & get seated immediately. They can wait 5-10 minutes!!For dinner, we walk into Hell's Kitchen with no reservations but we were told the bar was first come first serve so when I walked up & told the hostess we wanted to sit at the bar, she said rudely "Uhm there are no seats at the bar". I said let me look & sure enough there were 4 empty seats. As we walked up & pulled the chairs out & the bartender behind the counter immediately says to us very rude as well "you can't move the chairs around & just sit down you have to leave them where they are & you need to empty your drink as we do not allow out outside drink. NOT HAPPY!!