Harrah's Resort Southern California

I've been trying to find a contact email for customer service, but my emails led me here. I love Harrah's and will visit again, we go every year for a birthday celebration. This year however, due to COVID-19 the rooms are not being cleaned during your stay. That's fine, but it's not okay that they are not properly cleaned between stays. The first night we arrived a bit late and did not notice the dirt on the comforter. In the morning we requested a new one. Understanding that we would have to make the bed ourselves, the comforter was left hanging from the door. Perfect, thank you. Go to make up the bed and there is a huge blood stain on the new comforter! Since we requested towels that came in the same bag we sent it all back and requested a new comforter and new towels. We received sheets, towels, and a comforter. In the process of making the bed i noticed that the bed skirt was extremely strained and the bottom of the bed covered in something like milkshakw or whatever, it was white. Not sure what it was. I think that if the guests are going to have to clean up their own rooms and make their own beds then certainly exceptions can be made for blood stains etc. We would have stayed our of the room while it was cleaned and sanitized. My boyfriend is not one to complain so I saved it for later because during a pandemic a clean room would be very nice to step into especially for peak stay prices. Granted we were on the dive side which is a little older, but we love being near the pool when we stay. Honestly it was otherwise an extremely great experience. There weren't as many precautions as I thought there would be except around the pool area where masks were strictly enforced when walking around. That part was great. The hotel and casino area were filled to capacity and you could surely tell. Overall we had a lot of fun this weekend. We chose to get out during quarantine so can't complain much about that, but I do think the cleanliness of the rooms could've been addressed much better seeing as to how the guests are cleaning up and making the beds themselves. Lastly, checking into the pool could be a smoother process which we all had ideas about.

In this day and age it doesn’t take much to prompt a patron to leave a bad review. It could be the smallest of issues and unfortunately there is a growing number of people who will jump at the opportunity to tell the world how horribly they were treated or how the business did them wrong. Contrarily, it takes a phenomenal amount to impress someone enough so that they were to leave the smallest of positive reviews and praise exceptional performance for a business. It takes even more to impress me enough to write a review. Not because I’m hard to please, but because if I review a business, you bet your butt it’s spot on and you should follow my advice as gospel! So why should you choose Harrahs over ANY other casino? I’m going to start with the one that’s really what you want out of a casino... THE MONEY!!!! The jackpots are non stop and they happily pay them out with several team members armed with Benjamin’s! These guys are awesome! It might be sunny outside, but these fine folks are making it rain on the inside! The dealers, the cashiers, the pit bosses, the hosts, the front desk employees, servers, and honestly the ENTIRE staff takes this already lucrative visit and turns it into an experience that even dwarfs the ritziest Vegas resorts! Why are you still reading this? Go play at Harrahs right now! Shawn

stole $81 from a diamond plus member. booked 43days before arrival 9/7 ....arrive 9/10 out 9/12.....cancelled booking same day because of emergency...charged card $81......garbage trash thieves,,,,,,,,,worse Harrahs property ,,,,trash

The rooms at this hotel are spacious and well appointed. The staff is pleasant and accommodating and when you check in, you get your personal concierge which is very helpful. Ours was Ivy and she was wonderful! The Lazy River is the best feature of this hotel especially now when there are not 3,000 screaming kids here. Joey the pool bartender was great as was both Sara and Chrissy the pool servers. The guys in the dive shop were awesome, not only blowing up the inner tubes we bought but also the ones we brought. They had patches when we sprung a leak as well. Then they even gave us deflaters so we could get them in the car. We rented a cabana which was a great idea since we got to stay cool while enjoying complimentary soft drinks and waters and chips and salsa. We were told we would get complimentary muffins and juice in the morning but we never did. We spent all day at the lazy river and enjoyed the drinks and food there. The pool food which I believe came from the Cantina was excellent. Even though the casino has an extremely large non smoking section, it is way too smoky to those who are sensitive to cigarette smoke.and there were no cocktail girls to be found. Maybe it seemed extra smoky since we had to wear a mask all the time and our oxygen content was already limited. The restaurant food was below Harrah's normally excellent standard. Although the short ribs and the Bread Basket at Fiore were outstanding, the rest of the meal was just ok. The creme brulee' was substandard, the lamb just ok and the Caesar salad mediocre. The cafe was just okay and but servers were excellent especially Rosalina. The Earl of Sandwich was terrible. Worst salad ever, cafeteria cheese bread and bad chocolate chip cookies. Very slow service here but staff was nice. The Brewery appeared to be closed but when we left we found it had been open so we should have eaten there. All in all, I would return when masks are no longer required, mostly because of the All adult Lazy River and the pool staff.

Many earlier reviews had me concerned with the status and cleanliness of this hotel. There was no need to be worried. Employees and guests were all wearing masks. Our room was clean and we did not allow maid service during our stay. This wasn't a problem. We ate at "Fiore" twice while there. The food and service was excellent. We also tried the Mexican restaurant and sat outside by the pool. It was great as well.The only complaint I heard from people was that access to the pool is limited on the weekends and there is no special line(s) for Severn Stars or Diamond guests. I hope they will bring back the Laurel (Diamond Lounge) soon. We really did miss this part of the Harrah's experience.