Harrah's Resort Southern California

The hotel stay was mediocre. Staff weren’t too welcoming or friendly with the exception of a few. The check-in process was very dry. Basic hotel information was not given. Upon check out I was emailed a bill and saw a charge when my night was comp’d. I called the hotel and was told it was corrected. However upon receiving an updated bill I was charged even more. Once again I called the hotel and was unable to get clear answers. I was told another department will reach out to me. When the hotel/Caesars rewards offers comp nights and that’s what is booked. I shouldn’t have to call and argue billing.

Zero stars from dirty parking lot to all the way to the room and Pool is so dirty, and they water down your drinks its mostly just water and sugar so dont bother with mixed drinks I guarantee you that you will be disappointed. I had a horrible experience upon check in as well which is long lines, room is dirty when I got there it smelled like smoke. All the smoke from the casino is going up inside the rooms so expect horrible and unpleasant smell inside the room. No entairtment on the Tv as far as watching movies they’re all just for rent. The channels are all just locals and only sports and some boring channels. They need install on there or they can learn from Marriott how they have the entairtment down and have some options. Most of the local channels are all just commercials so I couldn’t really even watch a movie on there it was distracting because of the commercials every other minute. NO microwave in the room or any complimentary water bottles. No complimentary breakfast or any coffee or tea in your room. So basically expect a motel 6 experience but more worse at least Motel 6 has a microwave, and complimentary breakfast and as well as the entrapmentment that is not just few channels which are all news and or sports. Basically it wasn’t fun at all and I even reported all this but they didnt care. The pools are all dirty it needs major maintenance and also clean up. Worst of all is I didnt even know it was that awful that I even had already invited couple of frineds that I had to apologize to them that I had not known about how horrible this place was and I also had to tell them to not order any mix drink or bring their own drinks to drink at my room before going to the pool so at the pool they rip you off with $15 drink that is mostly ice, water and sugar and absolute no alcohol in your drink and not to mention they give you a plastic sippy cup that they charge you $9 so you can see how much it wauld cost. I would give this place zero stars and would not recommend it to my worst enemy. I hope my review saves people from not going there and also to save them money. The mangers do not care and even if you report to them about their horrible service that they just dont care.

My family loves escaping reality to one of our favorite places in all of Southern Cali. We have traveled to almost every single Harrah’s in the country and this one is by far our favorite. We are so excited they welcomed back all ages, my daughter absolutely loves soaking up the water in the lazy river. I highly recommend eating at the Cafe for a family friendly environment with amazingly delicious food at a great price. Their ribeye steak dinner is so delicious! And you can get the kiddos delicious (not boxed) Mac and cheese for only $5! If you want a sweet and delicious treat, get the oatmeal cookies from Earl of Sandwich. The best drinks are usually at the outside dive bar, or maybe they just taste better because their served poolside:).

Harrahs is a good place to get away and relax not too far away from LA so that’s why I love going there on small getaways the pool are amazing and I love the fact that they have a variety of restaurants where you can eat from it’s a must go to place

You would hope to get some fresh air and sun by the pool but they allow smoking inside the pool, it’s gross. Smoked out casino and smoked out pool. I understand about the casino but they should have a designated smoking area for main pool. Not everyone is a smoker. Overall good service just too smoky not even in Vegas did I get smoked out at the pool like here . Some employees seemed over their job and the casino doesn’t mandate masks luckily I’m vaccinated but they should do a better job enforcing it .