Harrah's Resort Southern California

I've been coming to Harrah's for years. Always had a great experience. Fiords Steakhouse is probably a 4 out of 5. Rita's cantina and taco truck are reasonably price. Cafe great. KJ,s Chinese food is the bomb, but long wait. Choice of pools make visit with other family members fun. It's my go to place when I don't have other plans. Staff is always helpful, from Casino Manager to housekeeping.

Went with my family for the New Year. Rooms were dirty, no amenities, you have to pay for internet! Restaurant food was subpar. If you go to the pool area, beware there are strange men looking and staring at young girls. Very creepy vibe. You can't be alone in hallways or Casino. This is not a Family Happy Place.☹️☹️😥👎👎👎👎👎

I came as I paid for one night, and had three more nights comped, so it was a good deal. Very few people on check-in, so it was slow, even in the Diamond line. The ground floor reeks of smoke and the crowd was a mix of hardcore gamblers, and the So Cal Make America Great Again club. Nary a mask to be found. Had dinner at Rita's which was quite good and the highlight of the trip. The room was worn out. No soap near the bathroom sink, though you can always use the dispenser in the shower!! Yuckk. We slept and got up the next morning to plan our escape. This place is so bad, that I was not willing to stay even though it was free. Escaped, and went to a real hotel, with real service close to the coast. I would not recommend this place to anyone who has even a bit of desire to stay somewhere decent,

My room had no hot water whatsoever for showering Saturday morning. I had meetings to get to and therefore didn’t get a chance to speak to anyone at the front desk. I text the issue to the concierge text number and their response had nothing to do with addressing the issue at hand. Later the following day, I tried emailing to the email address used to receive my checkout folio. It bounced. Lastly, I tried calling the accounting department Monday and they were closed. Horrible customer service! And to think our company spends a ton with them annually!!!

I stayed at Harrahs Rincon So Cal 2 nights Jan 6-8th. And this is my truthful and honest review.One of my issues is my host Rene, although I'm sure she is a good person, she does not return my calls or emails. I usually get helped by Micheal or another host on duty. Consider this a request for a better host.Hotel room- mattress worn out. Room was clean and didn't see any bugs this time.Food- The Cafe was my go to place but they have a roach infestation. They had to close the restaurant early for some deep cleaning one night. I believe this is still an issue.Pool- looks good from the room. Heated. Best time to go is now when it's cold. Less people. The bads are the creepers (creepy men at the pool according to my sis) and you have to buy your own inflatable tube.Casino floor- shorthanded at the cage and tables. Lots of crumb bums chilling in the late nights to early mornings. Cigarette smoke does fill the air. With covid they should at least ban smoking on the casino floor.The bartenders don't seem to like serving diamond cardholders and up. Email offers and gaming- I earned some very generous offers at this casino. Without notice these offers were pulled by Marketing Thursday the 6th. During my stay I recieved a phone call from a Joseph who claimed to be the VP of Marketing. He explained to me that the reason why they pulled my offers was "offer abuse". Now as funny and lame as that excuse the VP of Marketing gave me , let me give you his explanation of offer abuse. It's when you come to the casino and use your daily "earned " and "guaranteed " offers ( their words as falsely advertised in the emailed offers they sent me) every day but don't lose enough of your own money. This is considered offer abuse. Just for situational awareness and clarification, nowhere in the email does it state that I have to spend a certain amount of my own money to use these offers. The email also states that I earned these offers and they are "guaranteed". I mentioned to Joseph that this does not look good from a legal standpoint and told him of some changes to make to the email offers to put them in a much more protected.As a military veteran I belive in honor and commitment. I believe that Harrahs needs to stay committed to what they offer. For the month of January I earned 1000.00 freeplay per day (26k remains uncollected as well as 40k reward credits unclaimed) and I'd like for Harrahs to make this right and honor the offers.Joseph did tell me they will not be giving me my offers back since once they make the decision they do not go back. I have requested countless times to speak to the Anthony and Gil about my offers and my overall experience. They can still turn this around.If not, well, I know my voice is heard through the local military veteran and retired community and I'm sure if most of them have the same beliefs I do, they won't waste their time or money with Harrahs Rincon. Actually, the military does blacklist company's that do bad business. This list is given to all government employees and active duty service members. Service memebrs are then ordered to stay away from these places. Once you are on this list its hard to get off of it. False and deceptive marketing and advertising is a for sure way to get on that list.If you have been a victim of Harrahs Rincon false deceptive advertising and would like to talk to your "Personal Marketing Executive"( as stated on the email)Don't use the number in the email, that is Harrahs general number and you will either be given some non working numbers or numbers to different wrong departments or hung up on. To save you time and frustration I've listed the direct lines to Marketing.Contact the VP Marketing Joseph directly with your concerns. 760 751 7767 or 760 751 3100