Harrah's Lake Tahoe Hotel and Casino

Even knowing the COVID-19 issues, no room amenities (mini frig,coffee, maid services, enough towels and bath room products for the stay,even toilet paper). Contacting the concierge was basically met with a brusque that’s the way it is even after I told her other Harrah’s properties in Nevada we’re providing these amenities. Last trip to Harrah’s Lake Tahoe.

Stayed there one night and played some slots. Customers wear masks at table games, but not so much elsewhere in the casino. This is annoying and makes me hesitant to come back. Same thing in Reno casinos.

We stayed at Harrahs Lake Tahoe last week for 3 nights. It was our first visit, and we were very excited..but we were checked into a dirty room. I’d like to give the benefit of the doubt since they just reopened, but during a pandemic I find this unacceptable. I captured it all on film. We then were downgraded to a smaller suite than we originally had, but at least it was clean? 🙄 Restaurants around are great, and a lot of the staff was friendly. Good drink service on slot floor, and nice location. But the check in and room situation really put a damper on the whole trip.

This may be the greatest hotel in the world, but it is squirrely booking through their website and when you call you get an offshore call center that doesn't know anything about the hotel.Why don't you hire people that are local and know their property?

I know you have extra cleaning procedures at the front desk. But only having 2 check in guest service windows open?? Monday at 4pm took a hour to get thru the line. Line is back up the wall they have everyone in