Made reservation at Harvey's in Lake Tahoe -Engagement :). A maintenance emergency at Harvey's so they (Harvey's) transferred my reservation to Harrah's, stating that there would be no additional charges...but Harrah's tried...First encounter at hotel front desk (in casino): promised that I would not be charges extra. When I asked if they knew what happened at Harvey's, I was told it is not there responsibility to know and that I would have to contact Harvey's...ok, fair enough...even though they are both Caesar properties. Second encounter: asked about wireless internet charges at the front desk (next day) and was told that they were part of the resort fee, and that a charge will be added to my bill, but that it would be removed at checkout (4 devices included per day for with the room wifi). Third encounter: checking out...this was the worst experience I have ever had at a hotel in my life. First, I meet Jennifer at the front desk (immediately rude). She handed me the bill, I reviewed it and noticed it was incorrect (I reserved with "special rate"). I asked her and she stated that there was nothing she could do unless I had physical proof. I quickly brought up the reservation in both my email and the Caesar App. Jennifer's response was that she could not accept that and that I would have to fax something. 15 minutes later, in comes another person (I could not get her name as she hid her name tag under her hair). Just as rude, she stated that she knows nothing about the app (a Caesar's App, ...the company she is employed by), that the email would not suffice, and that I would have to get something on "paper". She also added that "anyone could have put that app on your phone"...what!...I put the app on my phone the day I arrived here. This is total insanity~! Of course, I looked at her in awe. They insisted that I leave and handle it from home...nope, didn't budge. Finally, it seemed that they had a realization that they were way incorrect and rude, and offered to correct. Also, during this time, an employee named Jeffery was extremely rude, siding with the girls. I get home: now I am charged even more for the room than I was originally (in process of disputing). The hotel was clean for the most part: normal trash around that you would find in a hotel within a casino. The staff was rude except for Joseph (midnight) who helped me with a noisy party room above me. I would this hotel avoid if possible!!!She said yes!
