Stayed here for a few days while vacationing in Lake Tahoe. Hotel is really in need of a major remodel. While our room was good sized and comfortable, the desk and dresser were missing large areas of finish, worn off. Paint was scuffed off on the door frames and paper was peeling in the bathrooms. Pool was nice though they should turn off the AC as it was frigid getting out of the water, and it is an indoor heated pool. Do have showers and changing room in the pool area. Food court prices were staggering, we had better prices down the street at full service restaurants. Big complaint was we lost power at 8 pm and no announcement, no explanation; our room was dark but I always carry a flashlight. Went downstairs to the mostly dark casino to spell my wife who was playing- and had money in a machine so she could use the restroom without losing her $. They did finally manage to get people cashed out using extension cords. Only some elevators were working so was leery about using them. Asked where the stairs were at the front desk, they did not know! Then I was told I could not use the stairs, unless I had a security guard accompany me back to my room. Bizarre and maybe not legal, stairs should be accessible when there are power outages. Staff need to be trained on what to do and say in such situations. Most of the hotel was without power and we woke up and checked out, still no power, no explanation, no apology for the inconvenience even. No hot water at all so we could not even take a shower. Really a big failure on their part- they could not help the power outage as it was more than Harrah's, it was their poor handling of the situation and not making any announcements. Don't plan on staying here again.