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Harrah's Lake Tahoe Reviews

 

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Harrah's Lake Tahoe Reviews
Average Tripadvisor rating for Harrah's Lake Tahoe
Average Rating Based on 6217 reviews
Harrah's Lake Tahoe
Not Impressed!
Harrah's Lake Tahoe
I know Harrah's will see this and the generic excuses/response isn't good enough. That being said this trip place during July 3rd thru July 6th.Let me say this was my first and last visit, it was...More
- Travel4workand4fun
I know Harrah's will see this and the generic excuses/response isn't good enough. That being said this trip place during July 3rd thru July 6th.Let me say this was my first and last visit, it was during COVID-19 and my room was FREE. There was no valet (no problem), there was 1 bellman (Mr. Tony) who was OVER WORKED!!! They take your temp if you go to the check in desk otherwise they don't. The check in was SLOW even with 3 clerks working. No Diamond or Seven Stars check in line due to COVID-19 (I understand). The room - the view was hands down the best part about the room and the 2 bathrooms was a plus. Now for the rest, the plantation shutters were so dusty how could this room really have been sanitized. In the shower only bathroom there was an open bar of soap which didn't come from my family. Also if you are tall you will feel the toilets are VERY LOW. The refrigerator and coffee maker have been removed because of COVID-19 ( I knew this ahead of time just lettingpotentialguest know). Also the bellman cannot come into your room so the luggage is left right outside your door but they make sure you are there to receive it. Upon check out, you have to leave your luggage outside your door and the bellman knocks to let you know they are picking it up. There is no housekeeping but they text you and you handle all room related requests this way. The internet is free for Diamond members but it's only good for 2 devices at a time. 2 more devices = $9.99 & the "good" internet is $23.99/device!!! So for a family of 4 and every using a device that would cost $20 if you are not a Diamond member or above and $10 if you are a Diamond member. Fyi - Playstation or Xbox works good on the $23.99 internet. Steaming movies late at night worked well on the basic/cheaper internet. Pool - there is an indoor pool and because of COVID-19 there is a limit of 18 people at a time. If they are at the limit you can be added to the waiting list and they will call you when it is your turn. I actually liked this. Dining - The River Cafe had great food and really good service. They kept customers socially distant and our server Rachael was excellent. The food was delicious and filling. The desserts could use some help they were meh and the shakes were not so great. There was plenty of staff for cleaning and to give you the feeling of safety while dining in. The arcade was too busy on Saturday night, July 4th. No social distancing at all so we came back on Sunday and it was practically empty so completely socially distant.
Poor check-in service
Harrah's Lake Tahoe
Very long line for check-in on Saturday, 7/4/20. Only one window was opened (!)The supervisor was not at place and her contact info was not provided by the employee. The VIP checking in was...More
- 19alexv
Very long line for check-in on Saturday, 7/4/20. Only one window was opened (!)The supervisor was not at place and her contact info was not provided by the employee. The VIP checking in was closed.Just a poor front desk management/organization.
Lack of Amenities
Harrah's Lake Tahoe
Even knowing the COVID-19 issues, no room amenities (mini frig,coffee, maid services, enough towels and bath room products for the stay,even toilet paper). Contacting the concierge was basically met...More
- Cruiser219366
Even knowing the COVID-19 issues, no room amenities (mini frig,coffee, maid services, enough towels and bath room products for the stay,even toilet paper). Contacting the concierge was basically met with a brusque that’s the way it is even after I told her other Harrah’s properties in Nevada we’re providing these amenities. Last trip to Harrah’s Lake Tahoe.
Customers do not wear masks
Harrah's Lake Tahoe
Stayed there one night and played some slots. Customers wear masks at table games, but not so much elsewhere in the casino. This is annoying and makes me hesitant to come back. Same thing in Reno...More
- martinfL9003LK
Stayed there one night and played some slots. Customers wear masks at table games, but not so much elsewhere in the casino. This is annoying and makes me hesitant to come back. Same thing in Reno casinos.
Checked into dirty hotel room
Harrah's Lake Tahoe
We stayed at Harrahs Lake Tahoe last week for 3 nights. It was our first visit, and we were very excited..but we were checked into a dirty room. I’d like to give the benefit of the doubt since they...More
- GrandTour205796
We stayed at Harrahs Lake Tahoe last week for 3 nights. It was our first visit, and we were very excited..but we were checked into a dirty room. I’d like to give the benefit of the doubt since they just reopened, but during a pandemic I find this unacceptable. I captured it all on film. We then were downgraded to a smaller suite than we originally had, but at least it was clean? 🙄 Restaurants around are great, and a lot of the staff was friendly. Good drink service on slot floor, and nice location. But the check in and room situation really put a damper on the whole trip.
Harrah's Lake Tahoe
Tripadvisor rating for this property
Not Impressed!
I know Harrah's will see this and the generic excuses/response isn't good enough. That being said this trip place during July 3rd thru July 6th.Let me say this was my first and last visit, it was...More
Travel4workand4fun
I know Harrah's will see this and the generic excuses/response isn't good enough. That being said this trip place during July 3rd thru July 6th.Let me say this was my first and last visit, it was during COVID-19 and my room was FREE. There was no valet (no problem), there was 1 bellman (Mr. Tony) who was OVER WORKED!!! They take your temp if you go to the check in desk otherwise they don't. The check in was SLOW even with 3 clerks working. No Diamond or Seven Stars check in line due to COVID-19 (I understand). The room - the view was hands down the best part about the room and the 2 bathrooms was a plus. Now for the rest, the plantation shutters were so dusty how could this room really have been sanitized. In the shower only bathroom there was an open bar of soap which didn't come from my family. Also if you are tall you will feel the toilets are VERY LOW. The refrigerator and coffee maker have been removed because of COVID-19 ( I knew this ahead of time just lettingpotentialguest know). Also the bellman cannot come into your room so the luggage is left right outside your door but they make sure you are there to receive it. Upon check out, you have to leave your luggage outside your door and the bellman knocks to let you know they are picking it up. There is no housekeeping but they text you and you handle all room related requests this way. The internet is free for Diamond members but it's only good for 2 devices at a time. 2 more devices = $9.99 & the "good" internet is $23.99/device!!! So for a family of 4 and every using a device that would cost $20 if you are not a Diamond member or above and $10 if you are a Diamond member. Fyi - Playstation or Xbox works good on the $23.99 internet. Steaming movies late at night worked well on the basic/cheaper internet. Pool - there is an indoor pool and because of COVID-19 there is a limit of 18 people at a time. If they are at the limit you can be added to the waiting list and they will call you when it is your turn. I actually liked this. Dining - The River Cafe had great food and really good service. They kept customers socially distant and our server Rachael was excellent. The food was delicious and filling. The desserts could use some help they were meh and the shakes were not so great. There was plenty of staff for cleaning and to give you the feeling of safety while dining in. The arcade was too busy on Saturday night, July 4th. No social distancing at all so we came back on Sunday and it was practically empty so completely socially distant.
Tripadvisor rating for this property
Poor check-in service
Very long line for check-in on Saturday, 7/4/20. Only one window was opened (!)The supervisor was not at place and her contact info was not provided by the employee. The VIP checking in was...More
19alexv
Very long line for check-in on Saturday, 7/4/20. Only one window was opened (!)The supervisor was not at place and her contact info was not provided by the employee. The VIP checking in was closed.Just a poor front desk management/organization.
Tripadvisor rating for this property
Lack of Amenities
Even knowing the COVID-19 issues, no room amenities (mini frig,coffee, maid services, enough towels and bath room products for the stay,even toilet paper). Contacting the concierge was basically met...More
Cruiser219366
Even knowing the COVID-19 issues, no room amenities (mini frig,coffee, maid services, enough towels and bath room products for the stay,even toilet paper). Contacting the concierge was basically met with a brusque that’s the way it is even after I told her other Harrah’s properties in Nevada we’re providing these amenities. Last trip to Harrah’s Lake Tahoe.
Tripadvisor rating for this property
Customers do not wear masks
Stayed there one night and played some slots. Customers wear masks at table games, but not so much elsewhere in the casino. This is annoying and makes me hesitant to come back. Same thing in Reno...More
martinfL9003LK
Stayed there one night and played some slots. Customers wear masks at table games, but not so much elsewhere in the casino. This is annoying and makes me hesitant to come back. Same thing in Reno casinos.
Tripadvisor rating for this property
Checked into dirty hotel room
We stayed at Harrahs Lake Tahoe last week for 3 nights. It was our first visit, and we were very excited..but we were checked into a dirty room. I’d like to give the benefit of the doubt since they...More
GrandTour205796
We stayed at Harrahs Lake Tahoe last week for 3 nights. It was our first visit, and we were very excited..but we were checked into a dirty room. I’d like to give the benefit of the doubt since they just reopened, but during a pandemic I find this unacceptable. I captured it all on film. We then were downgraded to a smaller suite than we originally had, but at least it was clean? 🙄 Restaurants around are great, and a lot of the staff was friendly. Good drink service on slot floor, and nice location. But the check in and room situation really put a damper on the whole trip.