Harveys Lake Tahoe Hotel and Casino

So my wife and I just stayed the last week in South Lake Tahoe. After we made our reservation at Harvey’s I had read some reviews and was cautious about our 7th floor room. Rooms with EVEN NUMBERS as last digit on our floor have a much better view. First room was on 6th floor and had a wall view. We went back to lobby and very polite gentlemen moved us to room 730. We can tell you, we were pleasantly surprised and very happy with our stay. Some rooms are being renovated, our Executive King had already been renovated, so no issues with the room. Currently no room service, just ask housekeeping for extra towels daily. Hallways had new carpeting, some room entry doors need fresh paint, restrooms in casino need updates as well. We both hit slot machines for a bit over 1k on our last night. Not big betters, both won on betting between $1.50-$2.50 per bet. Pool was sufficient but the loungers need replacement. It’s a work in progress, have patience, ask for the newly renovated area.

We enjoyed our stay at Harvey’s. We had a newly-renovated spacious room on the 16th floor in the Tahoe wing with a great view. The beds were comfortable and the room had a very large tv, a table with chairs by the window, and a refrigerator. The bathroom was very large and had a separate area for the toilet. There was also a make-up area with magnifying mirror with a stool to sit on while putting on make-up. The shower was huge! We were very pleased with the room and the service we received. There were several restaurants in the hotel and the location was convenient to walking to Heavenly Village and the many restaurants and shops nearby. I was very pleased with the hotel and its great location!

We stayed at Harvey's for 1 night and we're disappointed at the changes they made without telling you. First the complimentary beverage coupons say good at any food and beverage location yet the American River Grill refused to take them stating they are only good at a bar. That is not what they say.Second our room had a posted checkout time of noon. We we went back to the room at 11:30 our keys did not work. Down to the desk for new keys where I was told that checkout is now 11 and the sign was wrong.Please honor what you print and post as not doing so gives us a very bad impression.

The pictures look great online, then you get there. Only one side of the hotel looks like it could look like the photos online, but we didn’t stay in that area, where we stayed was dirty and dark and was falling apart. The room was tiny which is fine we won’t be in there much but then our shower wouldn’t drain and our water glasses were dirty with food stuck on them and water stains. The building looks totally under kept and like it’s falling apart, there was literally duck tape holding something in the elevator! We won’t be staying here again and were very disappointed in the total disconnect of how it looked online and how it actually was in person.

Great Staff, Spacious Rooms, Great Views, Clean Friendly Environment. Lack of food service is an issue. Coffee shop opens for breakfast at 7:00 am. Nothing open except Starbucks and Cinnabon. Dinner there is really no option. All restaurant's are booked for months. Sports bar food or Coffee shop is the only option for lunch and dinner. The services in the community don't seem to have the same issues. Warrants a review.