Harveys Lake Tahoe Hotel and Casino

I have loved staying at Harveys and choose to stay there because of past history. I however will not be staying there again. The business of charging for parking while staying at the hotel is not something I feel should be charged. The fine print needed to be read to know of this charge. We asked for a coffeemaker, which they provided, however getting refill of coffee was a challenge. As well as replacement of towels. The staff was very friendly and did their best...but a recurring statement was "corporate". As to the parking charge, I talked with a manager and was told I would be given a credit for the first nights parking as no one at the registration desk informed me of this $13. charge ($10 when I signed up for the rewards card). However when I checked out, the $10 charge still was on my bill with no credit given. Was once a really nice hotel.....too bad.

First of all, amazing customer service! Every staff person I encountered had a smile on their face and was kind and courteous. Whether on the phone, walking down the hall or the folks behind the service counter, I was greeted with a friendly tone and promptly acknowledged and helped. For years I stayed at Mont Bleu due to good hotel deals, but the service was so bad. I thought paying less for the room would make it worth it but after being treated like garbage by the management there I vowed never to stay again. I had stayed at Harvey's and Harrahs a couple times in the past so thought I'd give them another chance. I'm so happy I did! The location is awesome, the rooms are clean and comfortable and the hotel overall is great. Definitely worth a few extra bucks. If you stay, sign up for Ceasar's rewards too. Great perks. We go to Tahoe annually and I will only stay at Harrah's or Harvey's.

Lake Tahoe was incredible, so much to do & see. Hotel is in a great location to everything and the staff was very helpful in finding and booking our reservations. The staff was very friendly and bilingual which was a great help. Thanks to all who made it a pleasurable trip!

As always Harveys Hotel and casino is still the best. Haven't been there since the late 1990s but the renovations to the casino are great and the rooms are still the most comfortable I have ever stayed in. Also excellent views of the lake.

I've been staying here for 40 years, averaging once every 2 years. This used to be the premier property at Stateline. But what a dump now. I've certainly noticed the property has been in decline for some years, but our room this trip was particularly disgusting with stained walls, carpet and chairs. The fridge had some one's food left in it. There is no dresser. Housekeeping never made up our room even though we were not in the room from noon to 7 pm. I brought this to the attention of the front desk clerk upon checkout and he blamed it on me for not contacting them when I left the room. WHAT? I've stayed in at least 500 hotels in my lifetime and I've never been blamed for a hotel employee not doing their job. They also nickel and dime you to death. The room rate is just the begining. You pay a $25 resort fee per night which allows you to use the internet. Impressive. You pay $20 per night for valet parking, but self park will cost you also. It cost us $400 for a Thursday and Friday night stay when the hotel was not busy. That is the last time Harvey's will reach into my wallet. I will no longer be a part of the long decline of this hotel. There are plenty of other hotels in this area that cost way less.