Harveys Lake Tahoe Hotel and Casino

Would have been a 2 rating if not for the fact that this was a comp room. We stayed in a "premium" room but the room itself was somewhat dated.There was mold inside the refrigerator, shower head was somewhat broken (only sprayed straight down), a light bulb was out on one of the lamps, and the closet door didn't really slide. The bed was old so you just sink in when you sleep on it and it was uncomfortable. Had to pay for self-parking ($11) and resort fee. Luckily it was a comp room. It's nice that there was both a standing alone shower and a bathtub. The toilet was also in a separate room which is always nice. Two sinks.Next time, we would pay a little more to stay at Harrah's. We stayed a Harrah's last month, also comp room, the room was nice with two complimentary bottles of water and free parking.

Nice room with view, casino and hotel very nice.Only negatives are charge for parking and slow cocktail service at machines.Steakhouse was closed during our visit so we ate outside of Harveys.Table game and slot personel very friendly.Hotel room clean.

The rooms are a little dated but too be expected with the great deals. As far as service, WOW! I would like to thank the Valet service! I had “problems” with my truck and if it wouldn’t for the experienced valet gentleman, I would have been in a bad situation. Thank you for the extra effort!

If you can book one of the new remodeled suites at the Harvey's resort. You will love it and love the service. We also ate dinner at the restaurant 19th floor. We have eaten there many times and the food and service was great.

When it comes to wanting to watch a little football and playing video poker, you are pretty much talking about a handful of larger casinos on South Shore. Picked Harveys just because of the location. I try and be as objective as possible with my posts.First and foremost friends, what's the one constant when spending money at a hotel if there are issues? CUSTOMER SERVICE. This place has gone away from that human contact and installed kiosks for check in and check out!!!! TERRIBLE IDEA! You have no human contact when TRYING to check in at this place. Once you get past that element fumbling with your license to put in the machine AND having to find you confirmation number, you have to put in info upon check in. Here is the kicker.......Arrived at 11 am and there is no way to check in early. I put my phone number in to be notified when my room is ready AND had to lug my bags around town because there was no help around to store luggage. GOT MY EMAIL (NOT TEXT) AT 5:57 PM. I always thought check in was no later than 3 or 4. I called the desk when I got my room that night finally and no answer. Keep in mind too; as if they don't stick it to you already, with their resort fee, now they have put paid parking in their self parking lot. Harveys has gone downhill and offers NO CUSTOMER SERVICE WHATSOEVER.