Harveys Lake Tahoe Hotel and Casino

My excitement and thrill of anticipating my first weekend in Tahoe, and a paid in full gift of my parents left me with the most disappointment experience I’d had ever felt. My boyfriend and I made it to checking in Friday 2/14 at ~7pm. per our reservation we had reserved a king bed with a room to offer refrigerator WiFi blackout curtains but as we check in the clerk explained that we had been “upgraded”! at no cost to us to a different room. We explained that we did not want any up grade and were happy with what we’d booked and reserved and had paid in full for already. The clerk insisted so whatever. We get our key got to our “new upgrade room” to only find out that it was by far not an upgrade but a downgrade. The new room had 2 queen beds no refrigerator and it was dirty and the shower drain was plugged. The room was also the last room right next to the stairs so noise was also an issue. This was our first time here and it was a gift to me so we just made the best of it. We had intended in sight seeing and shopping with some light gambling. That’s it! Now for the gouge.. already feeling taken advantage of ant not at all what I had expected, I was insulted further when I checked out and was told I owed a resort fee of a little less then 60$. The clerk also attempted to charge me for 2 international phone calls that were erroneous. I can’t tell you how upsetting this was to receive a gift paid in full then to arrive and it not even be close to what it was paid to be and then to ask for even more money. This place is a rip off to the fullest. I will not even consider mother stay here or with any other properties affiliated with this group. The idea that they even have the nerve to charge a resort fee is a scam at best. Who the hell goes to a casino for a two night stay in a weekend and has any Intent to be interested to take the notion that there at a resort! Far far from it! No pool available, no interest at all I. The fitness room, for real... o was there to gamble not sweat! Own my own cell whine which has WiFi I mean seriously! Nd we didn’t even get what we paid for! Done with this place and I hope others seriously look at other options before considering this junk. I will also be contacting our state attorney general and filing a complaint with them. I’m reluctant and very very angry that these people are liars and thrives. Not to forget... after paying almost 700.00 dollars for a 2 night stay we also had to pay to park. Ya at the hotel we were books with! WTF!

We spent Valentine's weekend at Harvey's in a Luxury room. I'm not sure what they consider luxury, but this was just a basic room. The TV was old, there was no coffee maker, no bottled water and the wifi was spotty at best. The a/c was so loud we had to turn it off to sleep and our view was of the top of the parking garage (we did not pay extra for a view so this was expected). The wifi rarely worked and the only way I could stream anything was to supplement it with my cellular data. Their resort fee is outrageous considering most people don't use the gym, the pool is closed in the winter and the wifi barely works! You also have to pay for parking now. I see prices for things going up, but the overall quality for this location going down. Regular room service hours are VERY limited and they didn't even bring us any water. The best thing about this location is Straw Hat. Whether you eat there or have it delivered it is amazing!

Hotel itself was nice with a new Hell's Kitchen and other bars and eateries inside. We enjoyed the dueling pianos. Sage room is amazing. But rooms were outdated even though we were told ours was one of the newly renovated

Room 734...briken door lick and missing electrical outlet on right side of the bedside. Has an alarmclock but no where to plug it in. Need to fix those. Called the housekeeping and front desk about the problems the first day we got there (2/7/20) but until we left no-one came to fix it. Didn't even acknowledge the problems.

Our rooms were old even though they were supposed to be renovated. The casino was smoke filled. No breakfast option restaurant on site. Slots were tight.Overall a disappointing experience. This place used to be very nice with great lake views, but it hasn't been kept up which is unfortunate.