Harveys Lake Tahoe Hotel and Casino

Sad to see how dingy this once iconic hotel has become. The service was also a huge disappointment...from check in to dinner at Sage. The women that checked me in was just downright rude. And while we were a large party for dinner at Sage, it took 2 hrs. before we finally were served our entree. Oh and did I mention the food was very subpar?

This was our first vacation to Tahoe and hopefully will not be our last. After this past year, it was wonderful to take a road trip to such a beautiful area.  Check-in at Harvey's, unless you are diamond or higher, is done at kiosks and there is an agent available if you need help. Our room was in the Tahoe Tower and had a lake view.  Housekeeping is not on a daily basis, but you are given a text message that you can reply to for housekeeping if you need extra supplies. The casino is easy to get around and there is a connecting tunnel to Harrah's.  Not all of the restaurants are open all of the time. We found out thru our text message you can order room service from any Harvey's or Harrah's open restaurants and have it delivered to your room. We did that one night and it was fast.  We ate at Joe's Sports Bar and Grille twice, once in the dining room and once for take out.  We used the workout room, and was happy with the variety of equipment. While I am use to "resort fees", my biggest peeve with Caesar's properties in the last few years is they are charging for parking.  We didn't have to pay as they haven't reinstated it, due to COVID, but WHY Caesar's charges parking is beyond irritating.

Our room was so much better than we experienced when we visited there 20 years ago! It had been refurbished and upgraded and we had a wonderful stay. Housekeeping supervisor (can't remember her name, darn it!) was extremely solicitous of two older folk trying to score a late checkout. Check in gentleman was equally supportive.

The rooms was ok except just couldn't get it cool enough. We were advised to go across the street if we wanted to eat at a restaurant. Also tables didn't open until late afternoon. If you have chips to cash in again you have to go across the street to cash in. My husband uses a walker so there was no way he could go across the street.. We didn't book a room across the street We booked at Harvey's. Instead of them stating they are open they need to let people know they are partially open. We were very disappointed.

Missed the Valet parking, since I have trouble walking any distance. The Diamond representative "Carole" was kind enough to help provide a wheelchair to return to my car. The telephone system was awful. I could not get in touch with any of the restaurants, I kept getting cut off.