Harveys Lake Tahoe Hotel and Casino

Gan OLD room in the Mountain Tower. There was no safe in the room and you didn’t have a do not disturb sign to put on the door. There was a wet spot on the floor by the bathroom. They let dogs on the floor I was on and I had to call security because one dog was barking consistently. Gambling was too tight. Didn’t even win enough to have just a little fun. Bought a hamburger at the sport/pizza place and had to take it back 3 times. First it was raw, then it was overcooked. Third time was a charm. I’ve eaten there before and didn’t have a problem. New owners must have changed the cook. Also had a pizza and it was overcooked and very greasy. Usually it can sit awhile and still be good. So greasy it stuck to the box. SAD placeUsed to be good. Not anymore.

Staff was very friendly and helpful, especially during this difficult time of COVID. Upgrade to the recent renovation was great. Clean, sparkling room and bathroom. Great view. Also, got a burger and fries from Joe's. Be sure you're hungry. Absolutely delicious.

We had an awful experience at Harvey's. When we tried to use the shower, there was no hot water. We ran the water on the highest setting for 10 minutes and it was still lukewarm. We called the front desk, and the first person to answer said, "I can't do much about that." What? A hotel that doesn't have hot water and doesn't want to do anything about it? When we said again that we needed hot water to shower, he said he would call engineering to see what they could do, and there would be an answer in 15 to 20 min. After 35 min, the water was still lukewarm. Called again, and another person answered who said they would try to figure out why nothing was done yet. Someone called back in a few minutes and said, "Oh, we've been having hot water issues on that floor." So why do you put guests on that floor? This is unacceptable. Eventually they let us move rooms.Other things: Walls are so thin that you can hear people watching TV and talking in the next room. Marijuana smells were coming through the bathroom vents. This is totally a safety hazard especially in the COVID-19 era. If I can smell others smoking marijuana, what else is coming through those vents?Also, no fridge, coffee maker, microwave, or water boiler. I can't even make myself some hot chocolate or coffee. Some of these were claimed to be removed due to COVID-19, but I really don't see how a coffee maker can transmit diseases if it is properly cleaned.All in all, a horrible experience. Would not recommend at all, and we will not be returning.

I stayed at this hotel for the first time this week and I overall enjoyed the stay. They put a sticker on the door that shows the room has been cleaned that you remove before you can insert the room key. The room was really large too which was nice, bathroom was spacious. Lots of charging ports for your electronics. Bed was comfy, pillows left a bit to be desired. Room service is temporarily suspended. No housekeeping, but if you need anything, they’ll send it up and put it at your door. Trash kind of piled up in the few days I was there since it wasn’t being removed daily but I just kept everything in plastic grocery bags. Parking in the garage was free. My only real complaint was the fact that there was no refrigerator. I think they removed them due to Covid but it meant you HAD to eat out for each meal and you couldn’t keep any drinks cold so it was room temp water the whole time. Despite lack of refrigerator, I’d definitely stay again in the future.

If visiting, please note that there is no coffee maker, fridge, clock or room service including housekeeping in between days. The charge is the same or higher including a resort fee! Room was clean and it looks newly renovated on the plus side. Disappointing overall however. Wish we had known these things before the visit.