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Harveys Lake Tahoe Hotel and Casino

Harveys Lake Tahoe Reviews

 

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Harveys Lake Tahoe Reviews
Average Tripadvisor rating for Harveys Lake Tahoe
Average Rating Based on 5982 reviews
Harveys Lake Tahoe
If you are looking for a sign to book this hotel—this is NOT it
Harveys Lake Tahoe
Do yourself a favor and book anywhere else at the state line. This hotel is not worth you time or money. We stayed here for two nights when the hotel wasn’t crowded. Yet we ended up on a floor filled...More
- Lets_go_somewheree9
Do yourself a favor and book anywhere else at the state line. This hotel is not worth you time or money. We stayed here for two nights when the hotel wasn’t crowded. Yet we ended up on a floor filled with dogs in every room. Though I am an animal lover, I do not enjoy pee in the hallway. Twice we found pee in the hallway leading to our room. The first time a huge puddle was smeared across the floor. The second time there were dried droplets in front of our door where you could see the dog next door walked and peed it’s way in or out of the room. Not only this, but with all the dogs on the floor left alone at night the entire floor echos with enough barks to mimic the twilight bark in 101 Dalmatians. The customer service is almost nonexistent as it was hard to get anyone to answer the phone. The spa, concierge, front desk, billing—all of them had troubles answering the phone for us. And when we were able to get a hold of a person they would hang up before you could finish speaking. Every. Time. In fact, I asked to speak to a manager regarding a drunken brawl that seemed to have happened in front of our doorway in the middle of the night. No manager available and I am still waiting to hear back. Rooms are shabby. We walked in to our room to find a huge wet spot on the carpet (which I hope wasn’t pee). There were two outlets available (by the TV and in the bathroom) and the chargers connected to the phone were torn off. The room has no coffee, no refrigerator, no room service, no valet, and no one answering the phone so I’m unsure what the resort fees go to. Because it surely was not used to enhance my experience as a guest. The only thing I would recommend is Hell’s Kitchen. Wonderful experience. We even ate their twice on the trip. The staff was amazing, the food was delicious. I would 100% recommend eating here just don’t stay at Harvey’s to do it. So many places that are worth the price and have better customer service.
Worst place I've ever stayed
Harveys Lake Tahoe
If you are thinking about staying here DONT! RESORT FEES there is no resort here! 28.50 for nothing. Rooms at Motel 6 are better than the room we had here. We couldn't wait to leave! The only good...More
- dorothyr597
If you are thinking about staying here DONT! RESORT FEES there is no resort here! 28.50 for nothing. Rooms at Motel 6 are better than the room we had here. We couldn't wait to leave! The only good thing about this hotel is Hells Kitchen. Absolutely worth the price.
Disappointed
Harveys Lake Tahoe
We had three rooms for a family event - each of which was dirty and poorly maintained. Two of the bathrooms had what appeared to be human hair stuck to the ceiling and, in one case, the light...More
- artois0714
We had three rooms for a family event - each of which was dirty and poorly maintained. Two of the bathrooms had what appeared to be human hair stuck to the ceiling and, in one case, the light fixture, and all three bathrooms had what appeared to be visible mold growing on the ceiling and walls, and on the grout between the shower tiles. The common/public areas on our floor were dirty; only two of the three elevators appeared to be operating, and those had trash on the floor. The reservation clerk said we were getting “deluxe” rooms - not quite.
Great Stay & Great Play!
Harveys Lake Tahoe
I would have given this resort 5 stars accept they required us to move rooms the last night of our stay. Also, the fire alarm went off early morning around 6:45. It ended up being a false alarm but...More
- Vegaschick11
I would have given this resort 5 stars accept they required us to move rooms the last night of our stay. Also, the fire alarm went off early morning around 6:45. It ended up being a false alarm but the staff did not do a good job of letting people know that we could go back to our rooms. On a positive note, the casino was fun, the first room we stayed in was very nice and updated. It also had a beautiful view. The second room was a mini suite with a fabulous view but the room it's self was worn out. Because of Covid, there was not room service and limited restaurants and bars open at both Harvey's and the connection hotel/casino Harrah's. The location is wonderful and close to everything including a few steps away from Heavenly Ski Village.
Not recommended
Harveys Lake Tahoe
Really bad experience. First they put us on the 5th floor. Dogs barking everywhere. Moved us to the 7th floor. So many issues! Small room, no storage, no place to plug in my heating pad or laptop...More
- Aprile H
Really bad experience. First they put us on the 5th floor. Dogs barking everywhere. Moved us to the 7th floor. So many issues! Small room, no storage, no place to plug in my heating pad or laptop. Ceiling in the bathroom was coming down. We were booked for 4 days. Checked out after 1 night. The place is a dump and we were charged over $200! The front desk listened to my complaints but did not help or acknowledge my concerns. Will file a dispute with Visa.
Harveys Lake Tahoe
Tripadvisor rating for this property
If you are looking for a sign to book this hotel—this is NOT it
Do yourself a favor and book anywhere else at the state line. This hotel is not worth you time or money. We stayed here for two nights when the hotel wasn’t crowded. Yet we ended up on a floor filled...More
Lets_go_somewheree9
Do yourself a favor and book anywhere else at the state line. This hotel is not worth you time or money. We stayed here for two nights when the hotel wasn’t crowded. Yet we ended up on a floor filled with dogs in every room. Though I am an animal lover, I do not enjoy pee in the hallway. Twice we found pee in the hallway leading to our room. The first time a huge puddle was smeared across the floor. The second time there were dried droplets in front of our door where you could see the dog next door walked and peed it’s way in or out of the room. Not only this, but with all the dogs on the floor left alone at night the entire floor echos with enough barks to mimic the twilight bark in 101 Dalmatians. The customer service is almost nonexistent as it was hard to get anyone to answer the phone. The spa, concierge, front desk, billing—all of them had troubles answering the phone for us. And when we were able to get a hold of a person they would hang up before you could finish speaking. Every. Time. In fact, I asked to speak to a manager regarding a drunken brawl that seemed to have happened in front of our doorway in the middle of the night. No manager available and I am still waiting to hear back. Rooms are shabby. We walked in to our room to find a huge wet spot on the carpet (which I hope wasn’t pee). There were two outlets available (by the TV and in the bathroom) and the chargers connected to the phone were torn off. The room has no coffee, no refrigerator, no room service, no valet, and no one answering the phone so I’m unsure what the resort fees go to. Because it surely was not used to enhance my experience as a guest. The only thing I would recommend is Hell’s Kitchen. Wonderful experience. We even ate their twice on the trip. The staff was amazing, the food was delicious. I would 100% recommend eating here just don’t stay at Harvey’s to do it. So many places that are worth the price and have better customer service.
Tripadvisor rating for this property
Worst place I've ever stayed
If you are thinking about staying here DONT! RESORT FEES there is no resort here! 28.50 for nothing. Rooms at Motel 6 are better than the room we had here. We couldn't wait to leave! The only good...More
dorothyr597
If you are thinking about staying here DONT! RESORT FEES there is no resort here! 28.50 for nothing. Rooms at Motel 6 are better than the room we had here. We couldn't wait to leave! The only good thing about this hotel is Hells Kitchen. Absolutely worth the price.
Tripadvisor rating for this property
Disappointed
We had three rooms for a family event - each of which was dirty and poorly maintained. Two of the bathrooms had what appeared to be human hair stuck to the ceiling and, in one case, the light...More
artois0714
We had three rooms for a family event - each of which was dirty and poorly maintained. Two of the bathrooms had what appeared to be human hair stuck to the ceiling and, in one case, the light fixture, and all three bathrooms had what appeared to be visible mold growing on the ceiling and walls, and on the grout between the shower tiles. The common/public areas on our floor were dirty; only two of the three elevators appeared to be operating, and those had trash on the floor. The reservation clerk said we were getting “deluxe” rooms - not quite.
Tripadvisor rating for this property
Great Stay & Great Play!
I would have given this resort 5 stars accept they required us to move rooms the last night of our stay. Also, the fire alarm went off early morning around 6:45. It ended up being a false alarm but...More
Vegaschick11
I would have given this resort 5 stars accept they required us to move rooms the last night of our stay. Also, the fire alarm went off early morning around 6:45. It ended up being a false alarm but the staff did not do a good job of letting people know that we could go back to our rooms. On a positive note, the casino was fun, the first room we stayed in was very nice and updated. It also had a beautiful view. The second room was a mini suite with a fabulous view but the room it's self was worn out. Because of Covid, there was not room service and limited restaurants and bars open at both Harvey's and the connection hotel/casino Harrah's. The location is wonderful and close to everything including a few steps away from Heavenly Ski Village.
Tripadvisor rating for this property
Not recommended
Really bad experience. First they put us on the 5th floor. Dogs barking everywhere. Moved us to the 7th floor. So many issues! Small room, no storage, no place to plug in my heating pad or laptop...More
Aprile H
Really bad experience. First they put us on the 5th floor. Dogs barking everywhere. Moved us to the 7th floor. So many issues! Small room, no storage, no place to plug in my heating pad or laptop. Ceiling in the bathroom was coming down. We were booked for 4 days. Checked out after 1 night. The place is a dump and we were charged over $200! The front desk listened to my complaints but did not help or acknowledge my concerns. Will file a dispute with Visa.