Harveys Lake Tahoe Hotel and Casino

Room was “newer” but definitely lipstick on a pig. Stayed in remodeled Tahoe tower and the room had a strong smell of mildew (again lipstick on a pig). Parking was an absolute fiasco, took three times of going to the front desk to get a manager to actually program my keys correctly. Agents were less than eager to assist, very confused why keys weren’t working (parking is a big issue here, beware!) Property has little to no amenities, restaurants close early, and desk is always short staffed. Maybe pay your employees a little more? They really didn’t seem at all happy to be there. The world is going through a labor shortage by Harvey’s really milks that excuse. Would have given more than one star but the hotel manager, Justin I think was his name, was fiddling around on his computer/phone with a full line at the desk. Very inappropriate managerial behavior, maybe he should help check guests in when busy but you can tell he’s more worried about the big game than his job.

Disappointed with the staff’s inattentiveness throughout the facility. There was no poor service throughout: casino; restaurant and registration. Room was nicely updated and clean. We will return in August but won’t stay here.

Stayed there for 3 nights this weekend. No one ever answers the phone, threre was no one at valet or check in and I asked the room service to clean the room...never happened. In addtion, parking is scary. Glad I am not a woman. As one I'd be nervous to retrieve my car day or night.

Hotel room was out dated, no mini fridge, tv selector did not work, alarm clock was unplugged. Gaming tables were all closed during the morning. The escalator did not work going to Harrahs. Hotel did not have anywhere to eat breakfast for the entire family. I will think twice before returning to your establishment.

We have traveled to Lake Tahoe many times and every time we stay in Stateline, we have stayed at the Horizon and last time Hard Rock Tahoe (after 15 years). This was our first stay at Harvey's as the last time the Hard Rock Lake Tahoe did not do that well for my parents & me. One thing you'll notice upon entering (and I saw the same thing at Harrah's Tahoe) was that most (if not all) check in counters are replaced by a touch screen (similar to an airport - automation at its finest). The only issue with that was my reservation was not pulled until I realized I did not change like I thought. Luckily, I was still able to get around the same rate as I booked for a couple of weeks later initially, but even then my reservation did not pull from the touch screen. But luckily a staff member was able to help me out, despite the mess taking almost over an hour (yes, it was my fault). We got room 728, and the room was amazing. Window was probably one of the largest (with a curved shape) facing a view of both Stateline and the mountains. The bathroom is probably one of the largest I have ever stayed at and even in 4-star hotels in India I have not seen such a thing so far (yet). One gripe of the bathroom was that there are no tubs (though Harveys did show tub/shower combo, which was misleading). However, the shower was very powerful with a lot of pressure and the sink water had a lot of pressure too (something lacking in Hard Rock next door). It's just a little bit of a shock, because every place we have stayed at, we are simply just too used to having a bathtub or if not a bathtub, something like a shower but also a shower tap to switch between the water/shower.Coming to the beds, just very comfortable and soft, even better than the bed at my home. Got a very good night's sleep on them. There is a Starbucks downstairs, which is very convenient at the times it's open. The issue is that they closed minutes before I showed up and their hours are limited whereas in Harrah's it's open daily till 8PM. Casinos are pretty good and we even saw a small concert near the bars. We did not get a chance to eat at any of the restaurants, so cannot comment on those. Overall, despite paying a little more than Hard Rock, for the price I paid, it was definitely worth the $$. If my parents & I return to Lake Tahoe, we will definitely stay here again.