Horseshoe Baltimore

I feel like rating casinos is a little challenging. Post pandemic all of the food courts are not open yet but we were able to get dinner while we were there. The casino was clean and the gaming options were plentiful. The way the smoking section is separated is great and I almost wish other casinos would follow suit. I have to say the service wasn't really that good. We had an issue at a machine and waited almost 20 minutes after speaking to five different attendants. If you like casinos its a night out

We spent a pleasant afternoon here after touring Ft McHenry. It was cool and clean inside. Most of the restaurants were only open on weekends so we could not get a meal.

This is the poorest example for a casino. The machines are old, tight, and in need of repair. Don't waste your hard earned money here.We had 6 people interested in playing Let It ride. They would NOT open a table. Again!The only, only good thing about this casino is Chef Ramsey's Restaurant. Excellent service and food.

6-6-2020 approximately 12am, First time back since 2019, NOT returning. Bad staff attitudes, didn’t know they checked purses. The the security girl snatched my purse zipper open so harshly, I’m thankful the zipper didn’t break. Then she found a cookie, yes 1 cookie wrapped in plastic in the bottom of my backpack purse. She then said in a very angry loud voice “YOU CANT BRING A COOKIE IN HERE, YOU HAVE TO TROW IT AWAY, WHAT DO YOU WANT TO DO.” Wow really! There may have been a sign posted saying Horseshoe is checking purses for food, or no food allowed but I didn’t see any such signs giving her permission to check my purse. I thought it was going through a scanner or something. Well I gave her (security) my 1 cookie then entered the casino, and I ended up walking right back out because after being treated in such a negative way and put on blast over a cookie, the casino vibe was gone at least for Horseshoe. Horseshoe you will loose a lot of good customers over the simple stuff that can be avoided.

Killed a few hours over a chilly and wet Memorial Day weekend.Disappointed that there is no video Blackjack and no Money Wheel. Happy that they at least had simulcasting but not too many places to sit and watch/bet.Couldn't find a waitress for even a bottle of water while sitting at a machine.Needs improvement